「We upgraded (paid extra) to reserve a higher level room. This turned out not to be an upgrade because when we arrived we realized 1 of the 2 elevators was not working. Later we were told 1 elevator was out because it hadn’t been inspected as it should be. After we arrived, checked in and settled in to our 9th floor room, we were notified BOTH elevators were out. We reached out to the front desk and were asked “you can’t take stairs?” From that point on, elevators were repaired and then back...
「We upgraded (paid extra) to reserve a higher level room. This turned out not to be an upgrade because when we arrived we realized 1 of the 2 elevators was not working. Later we were told 1 elevator was out because it hadn’t been inspected as it should be. After we arrived, checked in and settled in to our 9th floor room, we were notified BOTH elevators were out. We reached out to the front desk and were asked “you can’t take stairs?” From that point on, elevators were repaired and then back...
Janet