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羅亞里斯特鄉村旅館及會議中心的評價

3.5 out of 5
羅亞里斯特鄉村旅館及會議中心
195 Heather Moyse Drive, Summerside, PE

評價

8.2

很好

10 分評分，優異；1001 則評價中有 374 則" "
8 分評分，不錯；1001 則評價中有 371 則" "
6 分評分，一般；1001 則評價中有 166 則" "
4 分評分，欠佳；1001 則評價中有 63 則" "
2 分評分，很差；1001 則評價中有 26 則" "

8.4/10 

整潔度

8.4/10 

職員與服務

8.0/10 

設施服務

7.6/10 

住宿狀況

8.4/10 

環保程度

評價

10/10 優異

Kristen

家人同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location and price, and staff were able to accommodate our special request.
於 2024 年 4 月住了 1 晚

10/10 優異

Carylon

家人同遊
Everything was perfect! I love this hotel and recommend it to everyone!
於 2024 年 4 月住了 6 晚
Guest Services 於 2024年4月23日的回應
Dear Carylon.,We are so pleased you had a great stay! Thank you for leaving us a review. We hope to see you again. Thank you for choosing The Loyalist.

8/10 不錯

Diane

讚好：整潔度
Check in took longer than usual due to the internet, she couldn’t connect. The hotel is clean and quiet. Not a lot of food places open nearby and the front desk wasn’t helpful. The morning breakfast buffet was excellent. Make sure you don’t get a room anywhere near the elevator, it’s super loud. There was also only one elevator working.
於 2024 年 4 月住了 1 晚
Guest Services 於 2024年4月26日的回應
Dear Diane, Thank you for taking the time to tell us about your experience .I apologize for the delay of your check-in and for the front desk not being helpful with assisting you in finding a place for dinner. I will address this with the front desk agents to ensure this doesn't happen again. I'm glad to hear you had an excellent breakfast. We are also doing some upgrades to one of our elevators to ensure the safety of our guests. I apologize for any inconvenience this caused. We hope we will see you again and hopefully exceed your expectations next time. Thank you for choosing The Loyalist.

10/10 優異

Barbara

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Guest Services 於 2024年4月23日的回應
Dear Barbara,Thank you for choosing The Loyalist! We are so happy you had a great stay. We hope to see you again.

8/10 不錯

Carole

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 4 晚
Guest Services 於 2024年4月23日的回應
Dear Carole,Thank you for taking the time to leave us a review. We hope to see you again. Thank you for choosing The Loyalist.

10/10 優異

Jim

讚好：整潔度、職員與服務和住宿狀況
All good
於 2024 年 4 月住了 2 晚
Guest Services 於 2024年4月11日的回應
Dear Jim,We are happy to hear everything was good during your stay. Thank you for choosing The Loyalist and we hope to see you again in the future.

10/10 優異

Felecia

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean, comfortable rooms. I booked two rooms & they accommodated my joining request. Pool was warm, breakfast delicious. Furniture was a tad worn, and rooms were hot - a/c didn’t seem to work well cool down. But the staff & service were excellent. Would come again!
於 2024 年 4 月住了 1 晚
Guest Services 於 2024年4月10日的回應
Hi Felicia, Thank you for your review, we hope to see you again soon!

8/10 不錯

Anne-Marie

於 2024 年 4 月住了 1 晚

10/10 優異

Greg

讚好：整潔度和住宿狀況
於 2024 年 4 月住了 1 晚
Guest Services 於 2024年4月11日的回應
Dear Greg,We are happy to hear you had a great stay! Thank you for leaving us a review and we hope to see you again.

10/10 優異

Barbara

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great place to stay. Dining room had excellent food.
於 2024 年 4 月住了 1 晚
Guest Services 於 2024年4月6日的回應
Dear Barbara,We are so pleased to hear you had a great stay and thought the food in the dining room was great! Thank you for taking the time to leave your feedback. We hope to see you again in the future!

8/10 不錯

Lilla

讚好：整潔度、職員與服務和住宿狀況
It was a lovely stay! We really enjoyed it. The ac in our room was iffy so it was warmer than we would like but it was doable! We had a great stay!
於 2024 年 3 月住了 1 晚
Guest Services 於 2024年3月31日的回應
Dear Lilla, I'm sorry to hear about the AC in your room. Thank you so much for letting us know about this issue. I will be passing this information along to ensure that this does not happen again in the future. I'm glad to hear that you still had a lovely stay! We hope to see you again and thank you for choosing The Loyalist!

8/10 不錯

Kaitlin

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location and clean rooms. Staff was very friendly. Nice breakfast. Only downside was how hard our mattress was, made it very difficult to sleep.
於 2024 年 3 月住了 1 晚
Guest Services 於 2024年3月29日的回應
Dear Kaitlin,Thank you for taking the time to leave us your feedback and and experience. We are so glad to hear you enjoyed so much of the what the hotel offers. I'm so sorry to hear that you had difficulty sleeping due to the bed being too hard. We understand the importance of a good night's sleep. I will pass this information along to get this resolved. We hope to see you again and Thank you for choosing The Loyalist.

10/10 優異

Trina (Ware)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Lovely harbor front location, walking distance to shops in Summerside. Harbor view room was immaculate and very comfortable. Buffet breakfast was included with the room. I visited in the winter. Would definitely return for another stay during the summer.
於 2024 年 3 月住了 1 晚
Guest Services 於 2024年3月29日的回應
Dear Trina,Thank you for sharing your experience with us. We are so happy to hear you had a great stay and loved the Harbor view. We hope to see you again! Thank you for choosing The Loyalist.

10/10 優異

Rachelle

家人同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We enjoyed staying here for it is close to everything in summerside area . The rooms are Nice and dogs are also permitted which is a plus . Only downfall would be the air conditioning/heater because it would never stay the same temperature in the room , its always fluctuating to extreme cold then hot … besides that the breakfast that was included is delicious and the staff are all very kind . I definetly recommend this hotel
於 2024 年 2 月住了 3 晚
Guest Services 於 2024年3月29日的回應
Dear Rachelle,Thank you for taking the time to leave us your feedback. We are happy to hear you enjoyed so much during your stay. It's also a plus for us to be able to accommodate pets as we all love animals here. I'm sorry to hear about the inconvenience of the air conditioner / heater. I will pass this information along and hopefully avoid this happening in the future. We hope to see you and your dog again! Thank you for choosing The Loyalist.

10/10 優異

sheila

家人同遊
讚好：整潔度、職員與服務和設施服務
Lovely spot. Only complaint is our heat was set so low. We got a staff member to check and she couldn't figure out the issue. She was going to call some one to check it. We went to the conference room for a event. Room was still cool so we went to bed instead of addressing the issue. Was a nice sleep over all.
於 2024 年 1 月住了 1 晚
Guest Services 於 2024年2月18日的回應
Thank you for taking the time to let us know about your experience. I will pass along your feedback about the heating issues so it can be addressed to avoid this in the future. I'm happy to hear you ended up happy a nice sleep. We hope to see you again.

8/10 不錯

Shannon

家人同遊
Great room. Amazing staff at front desk and the gentleman working in the restaurant was fantastic. Really good breakfast. The pool and pool area was small and not a lot of seating an uncomfortable seating
於 2024 年 1 月住了 2 晚
Guest Services 於 2024年2月18日的回應
Thank you so much for taking the time to share your experience with us. We are so happy to hear you enjoyed the breakfast and that your interactions with our staff were so pleasant! We do have a lot of great staff here. I will pass along the feedback about the seating in the pool area. We hope to see you again!

10/10 優異

Lisa-Marie

讚好：整潔度和職員與服務
於 2024 年 1 月住了 1 晚
Guest Services 於 2024年2月18日的回應
Thank you so much for taking the time to leave us a review Lisa-Marie. We hope to see you again in the future!

8/10 不錯

Patricia

於 2024 年 1 月住了 2 晚
Guest Services 於 2024年3月29日的回應
Dear Patricia,Thank you so much for taking the time to leave us a review. We hope to see you again. Thank you for choosing The Loyalist.

8/10 不錯

Michelle

家人同遊
Nice and clean hotel is getting old and needs updates
於 2024 年 1 月住了 1 晚
Guest Services 於 2024年2月18日的回應
Thank you so much for leaving a review. We are awaiting renovations which will hopefully start 2025. We hope to see you again soon!

8/10 不錯

真實旅客

家人同遊, 親子同遊
讚好：職員與服務
不滿：整潔度
Room definitely needs a good deep clean. Bathroom was pretty dirty (mold in shower) faucets clearly haven't been cleaned in a while. Shower head was really gross and water pressure was horrible. Honestly is worth what we paid. We stayed in way nicer airbnb for about $30 cheaper. Breakfast was really good however.
於 2024 年 1 月住了 1 晚
Guest Services 於 2024年2月18日的回應
Thank you for taking the time to leave us a review and your feedback about the cleanliness of your room and bathroom. I'm sorry to hear that this was your experience as our housekeeping usually has a high standard. I will pass this information along to the proper department to address this. We hope to see you again.

6/10 一般

Katherine

家人同遊
We had reserved the hospital room a week in advance and when we showed up to our reservation, another team was using the room. The manager stated we would need to share, despite booking it a head of time. There is 80 people in a tiny room. Not impressed as we would have booked a condo room to host our team party, and not feel like we are intruding on another teams nights. The least the hotel could have done is told us another team would be in the room with us.
於 2024 年 1 月住了 1 晚
Guest Services 於 2024年2月18日的回應
Thank you for taking the time to share your experience with us. I'm sorry to hear about another team having to share the hospitality room. We try to accommodate sports teams the best we can with the couple of hospitality rooms that we have. I apologize that this was not communicated to you. I will pass along your feedback to avoid this in the future. We hope to see you again.

10/10 優異

Amy

讚好：整潔度、職員與服務和住宿狀況
Great hotel especially for traveling sports teams.
於 2024 年 1 月住了 2 晚
Front guest service 於 2024年1月21日的回應
we appreciate for the feedback. thank you

6/10 一般

Ashley

親子同遊
Lamps in the room didn’t work.
於 2024 年 1 月住了 2 晚
Guest services 於 2024年2月18日的回應
Thank you for taking the time to leave us a review. I'm sorry to hear that the lamp was not working in your room. I will pass this along to the proper department to ensure this has been fixed. We hope you will return in the future.

8/10 不錯

Connie

於 2024 年 1 月住了 1 晚
Guest Services 於 2024年1月21日的回應
Hi Connie,Thank you for taking the time to leave us a review. We are happy to see you had a good stay. We hope to see you again.

8/10 不錯

Drew (Upper coverdale)

商務旅客
讚好：職員與服務
The check in was fine . Room was fine and clean .Bathroom sink drain did not work.
於 2024 年 1 月住了 1 晚
Guest Services 於 2024年1月17日的回應
Hi Drew,Thank you for your review and we're sorry for that experience.

10/10 優異

Tim

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Guest Services 於 2024年2月18日的回應
Thank you for your taking the time to leave a review. We hope to see you again!

8/10 不錯

Cara

於 2023 年 12 月住了 1 晚
Guest Services 於 2024年2月18日的回應
Thank you for leaving a review Cara. We hope to see you again.

8/10 不錯

Shawn

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Enjoyed the central location.
於 2023 年 12 月住了 2 晚
Guest service 於 2023年12月31日的回應
Thank you for your valuable feedback.

10/10 優異

Allie

讚好：整潔度、職員與服務和住宿狀況
Great places need some fixing but good over all
於 2023 年 12 月住了 1 晚
Guest service 於 2023年12月31日的回應
Thank you for your valuable feedback.

6/10 一般

Allie

伴侶同遊
讚好：整潔度、職員與服務和設施服務
不滿：住宿狀況
Needs updates
於 2023 年 12 月住了 2 晚
guest service 於 2023年12月25日的回應
Thank you for your feedback

2/10 很差

Winmifred

家人同遊
不滿：整潔度、職員與服務和住宿狀況
Worst judgmental crew u dont want to get to know
Bathroom floor had hairs all over it, ppl were rooting through our y.. belongins while we were gone out fot an hour, taxi we took stole money from us 3 times, it was a very bad stay, got judged. Thank god we didn't get to stay askmg as long as we were supposed to because we weren't treated right at all, didnt bother anyone, didnt complain about anyone, but we were lied about, made to leave early because of a painting falling off a wall in another room. The day beforehand i fell in a parking lot and cut my face, asked the front desk for a first aid kit, accused of having friends hanging around, i didn't have any friends there. Worst place to stay in summerside. Never again will i grt someone tonoffer me a free a stay to choose that place was the biggest mistake of my life
於 2023 年 12 月住了 8 晚
Front Desk 於 2024年1月10日的回應
Dear Winmifred,I appreciate you having taken the time to share your observations, as it is only through the feedback of our guests we can continuously review and improve our services offered. Please be rest assured that we are taking the appropriate measures to address the issues to the concerned department and prevent any future occurrences. Once again, I appreciate the time you took to share your concerns, and it is my hope that you will give us the opportunity to better serve you in the nearest future.

10/10 優異

Lloyd

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Easy to tell that the property contents are run down and owner has a for sale sign. So, no investment in the near future to replace all the furniture that have outlived their usefulness. The staff were awesome and friendly.
於 2023 年 12 月住了 2 晚
Front Desk 於 2023年12月20日的回應
Dear Lloyd,Thank you for taking the time to share your feedback on Expedia with your recent stay with us. As a valued guest, we see that there is room for improvement based on your feedback. We noticed that there were several missed opportunities.We are under new management at the Loyalist and we strive to deliver and enhance the guest experience. The Sale Sign wasn't for the Loyalist Hotel. It was one of the Condo's for sale which is part of the hotel.As we strive to deliver a flawless guest experience, your feedback is a great help to continue to improve our hotel operations.

10/10 優異

Victoria

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 2 晚
Guest Services 於 2023年12月17日的回應
Hi Victoria,Thank you for your review.

10/10 優異

Donald

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I liked my experience very much. The front desk was very helpful and accommodating.
於 2023 年 12 月住了 1 晚
Guest Services 於 2023年12月12日的回應
HI Donald,We are so pleased you had a great stay! Thank you so much for your feedback. We hope to see you again!Thank you for choosing The Loyalist.

8/10 不錯

Daniel

於 2023 年 12 月住了 2 晚
Guest Services 於 2023年12月12日的回應
Thank you for your feedback Daniel! We are happy to see you had a good stay and we hope to see you again! Thank you for choosing The Loyalist.

8/10 不錯

Dave

於 2023 年 12 月住了 4 晚
Guest Services 於 2023年12月12日的回應
HI Dave,Thank you for your feedback! We are happy you had a good stay. We hope to see you again in the future. Thank you for choosing The Loyalist.

10/10 優異

Maureen

讚好：整潔度、職員與服務和住宿狀況
The price was excellent for room, breakfast and convenience
Guest Services 於 2024年2月18日的回應
We are very pleased to hear you had a great stay! We hope to see yo u again.

10/10 優異

Allie

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 1 晚
Guest Services 於 2023年12月5日的回應
Hi Allie,Thank you for your review.

6/10 一般

ALLAN

於 2023 年 11 月住了 1 晚
Guest Services 於 2023年12月5日的回應
Hi Allan,Thank you for your review.

10/10 優異

Jean

於 2023 年 11 月住了 1 晚
Front Desk 於 2023年12月21日的回應
Dear Jean,Thank you so much for your feedback. We are glad you had enjoyed your stay with us. We look forward to welcome you back again.

8/10 不錯

Dan

讚好：職員與服務和住宿狀況
於 2023 年 11 月住了 2 晚
Guest Services 於 2023年11月28日的回應
Thank you for taking the time to leave us a review. We hope to see you again and Thank you for choosing The Loyalist!

10/10 優異

Martin

於 2023 年 11 月住了 2 晚
Guest Services 於 2023年12月17日的回應
Hi Martin,Thank you for your review.

8/10 不錯

Jonathon

讚好：整潔度和住宿狀況
Scenic. Quiet. Spacious. Clean. Comfortable Bars of soap should be provided/included
於 2023 年 11 月住了 2 晚
Guest Services 於 2023年11月28日的回應
Thank you for taking the time to leave us a review, We are glad to see you had a comfortable stay. Here at The Loyalist, we do provide toiletries which are included in your stay. This includes bars of soap. If Housekeeping missed this, I apologize. We hope to see you again. Thank you for choosing The Loyalist.

10/10 優異

Inan

讚好：整潔度
於 2023 年 11 月住了 1 晚
Front Desk 於 2023年11月24日的回應
Dear Inan,Thank you for your feedback.We look forward to welcome you back again.

10/10 優異

William W

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
it is nice
於 2023 年 8 月住了 2 晚
Front Desk 於 2023年11月24日的回應
Dear William,Thank you for your feedback.We look forward to welcome you back again.

10/10 優異

Janelle

於 2023 年 11 月住了 1 晚
Guest Service 於 2023年11月20日的回應
Thank you for your feedback.

10/10 優異

Shelta

於 2023 年 11 月住了 2 晚
Guest Services 於 2023年12月5日的回應
Hi Shelta,Thank you for your review.

10/10 優異

Chris

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 5 晚
Guest Services 於 2023年11月13日的回應
Hi Chri,Thank you for your review!

8/10 不錯

etsuko

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 1 晚
Guest Services 於 2023年11月18日的回應
Hi Etsuko,Thank you for you review!

2/10 很差

Catherine

家人同遊
讚好：整潔度
不滿：職員與服務和設施服務
Unprofessional, incompetent front desk staff. This was the worst experience I have had. The hotel released my room reservations, offered no assistance, no apology. The hotel charged over 7 room charges to my credit card and 8 days later I am still waiting for them to be refunded. There has been no response from the GM. The Food & Beverage manager was professional and offered some assistance. I would not recommend this establishment.
於 2023 年 11 月住了 3 晚
Front Desk 於 2023年11月15日的回應
Dear Catharine, Thank you for your review.I am sorry to know that your experience was below satisfactory, and we could not meet your expectations. Please know that we have taken your feedback very seriously and have worked with operations team on further enhancements.We hope you choose to stay with us again whenever your travels bring you back to Summerside so that we can provide you with a premium experience and deliver exceptional service.