We arrived in very hot weather and were so grateful for the air conditioning, pool, and amazing rooftop spa. The complex has beautifully kept gardens, and the service was excellent.
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rosemary
於 2024 年 1 月住了 2 晚
8/10 不錯
Allan
家人同遊
2024年1月3日
讚好:設施服務
Nice and quiet location all in all a great place. My only issue it’s 2024 every room should have its own wifi
Allan
於 2023 年 12 月住了 4 晚
2/10 很差
Nicholas
2023年12月20日
不滿:整潔度和客房舒適度
Beware. You may not get the room you paid for.
I've never wrote a bad review before but this was a terrible experience. Booked a 1 bedroom superior apartment with a rooftop spa in advance. On arrival, I was assigned a completely different room with no rooftop access. No communication about this from management. Note, the only reason I chose this hotel was for the private spa and rooftop BBQ area.
They answered my phone call straight away when enquiring about key access (there's no reception) and again about parking (parking allocation was incorrect). Then failed to answer after entering the room to discover it wasn't the room I booked.
Followed up with an email to give them a chance to rectify the issue. No response. Poor management not taking responsibility. When booking accomodation, I expect it to be what it says it is. Never had this problem until now. Disappointing stay.
Nicholas
於 2023 年 12 月住了 2 晚
10/10 優異
Cynthia
2023年12月19日
讚好:整潔度和住宿狀況
Cynthia
於 2023 年 12 月住了 2 晚
10/10 優異
Andrew J
家人同遊, 親子同遊, 伴侶同遊
2023年12月18日
讚好:整潔度、設施服務和住宿狀況
Excellent service from staff - thoughtful and caring. Thank you Nola Great job