正大廣場

Good if you are catching flight from Hongqiao airport. Overall good experience, clean and quite new. However not very close to the main attractions for tourists.

US$280 per night. Terrible room and service so bad the experience. Check-in took half an hour as they did not find Expedia records. GM came back and got this done. Room was not as what was reserved, twin bed. Was changed to a one bed room. No place to put my luggage. Moved two small bed side tables to aisle close to door. Squeezed myself to get out the room. Extremely small the toilet and bath room (shower for one person to stand inside). The room was not clean at all, very dirty. Tooth paste tube was found damaged after the cap was open. Gosh, 30+ years traveling I have never experienced this. The next day walked back to hotel at 12:15 and was locked out not able to get into my room to fetch luggage to check out. Out told all hotels lock the door at 12pm at checkout date. Obviously Expedia, other than the hotel, as a leading brand is the industry is also responsible for this terrible, unpleasant and vacation-killing experience. Why hotel has not records? Integration between Expedia and gore is a key.

The hotel is amazingly beautiful from the outside. The landscaping is very well done and the architecture is gorgeous. The inside however, is a bit tired and outdated. The cleaners are doing a good job, but they can't do anything about old and worn surfaces. The TV was not working, giving an error message. The staff is helpful and friendly, but do not speak english. The breakfast was good. The shuttle service from and to the airport was excellent.