亲爱的先生， 谢谢经审核无误后，我们很高兴你喜欢的服务和酒店设施探秘泗水。特里姆akasih我们等待你回来的到来。 最好的问候，利亚

Dear Mr. Stephen,Thank you for sharing your feedback with us. We sincerely apologize for the negative experience you had during your stay at our hotel. Your comments are taken seriously, and we are committed to addressing the issues you've raised to improve our services.We regret to hear that the overall appearance and cleanliness did not meet your expectations. Please know that we are actively working on improving the maintenance and cleanliness of our facilities to ensure a more pleasant experience for our guests.We are also addressing the concerns about the functionality of doors with swipe cards and the noise from the air conditioning units. Your comfort is important to us, and we are taking immediate steps to rectify these issues.Regarding the absence of beer and the condition of the pool bar, we apologize for any inconvenience. Rest assured, we will review our offerings and make necessary changes to enhance the guest experience in these areas.Your feedback is crucial to our ongoing efforts to improve, and we appreciate your patience as we work to make positive changes. If there's anything specific you would like us to address or if you have additional comments, please feel free to reach out to us directly.Once again, we apologize for the letdown you experienced and hope to have the opportunity to welcome you back in the future with an improved and more enjoyable stay.Best Regards,Management Quest Hotel Darmo Surabaya

Dear Traveler, Warmest greetings from Quest Hotel Darmo Surabaya.. Thank you for giving us the great 4 star review. We are very happy to know that you enjoyed your visit at our hotel. We look forward to welcoming you back in the next visit at Quest Hotel Darmo Surabaya. Best Regards, Management

Thanks to Traveller for the 3 star review on expedia.com. your comment and feedback are valuable to improving our services and facilities. we apologize for inconvenience during you stay at Quest Hotel Surabaya and see you for the next visit at Quest Hotel Surabaya.

Thanks to traveller for the great 5 star review on google and see you again for the next trip at Quest Hotel Surabaya,

Dear Traveler Warmest greetings from Quest Hotel Surabaya. Thank you for your review on hotels.com. We apologize for any inconvenience during you stay at Quest Hotel Surabaya. your comment and feedback are valuable to improving our services and facilities always. for your information that we already have a regular maintenance project and renovation for all hotels room and areas. Hopefully your visit next time will be better. and see you again for the next trip in Surabaya. Regards, Quest Hotel Manajemen

Dear Traveler Warmest greetings from Quest Hotel Surabaya. Thank you for your review on expedia. for your information that we actually have a problem with main pump that cant work maximize to supply the water in some rooms at that time, but we already fix it and goes well right now and we have plan to doing some project for some rooms are having sctraches on the floor. We apologize for the inconvenience during you stay at Quest Hotel Surabaya. Hopefully We can give you the best service and facilities for the future and see you again for the next trip in Surabaya. Regards, Udik Setiadi General Manager

Thanks to Pervaiz for the great 4 star review on Hotels.com. See you for the next visit at Quest Hotel Surabaya,

Thanks to traveler for the 4 star review on hotels.com. We apologize for the inconvenience during you stay at Quest Hotel Surabaya. We will always give the best services and facilities for our guests. thank you and see you for the next trip in Surabaya.