Santa Rosa Sutter Santa Rosa Regional Hospital Hotels

"I'm reviewing my cancellation experience. I admittedly did not purchase insurance for my trip and the deadline date had passed, so this was completely on me. We were staying at the Best Western as my daughter is an athlete and had her regional championships close by. Unfortunately days before she was injured and we were not able to make the trip. I called Expedia to cancel, expecting to be charged the first night for both of my rooms, however the lovely people said that they would contact the property and should be able to get an exception for me to only pay the first night. I was obviously so grateful for this! Three days later I received an email from Expedia stating that after several attempts to speak with the manager they were unable to get in contact so I would have to pay for both rooms for the first night. I did then hear from the front desk about my reservation stating that he spoke to the manager and I had to pay for both rooms for the first night after all. It was obviously the policy of the hotel, but Expedia did make it seem as though it was possible, and that the hotel should grant an exception for one of the rooms due to the circumstance, however sadly they had no interest in doing that after all."

"Great"

"I stay often here for business. Always enjoy it"

"Clean, comfortable and quiet. Would stay there again."

"Great price great breakfast nice shower"

"Adorable property. Room was great. A little noisy on the street but not terrible "

"Room was somewhat clean, however signs of previous stains on walls and counters. When I made the reservation it was for a queen size bed. But because the bed was horrible we had to purchase a full size air mattress for my wife to sleep on (that’s how bad the bed was ) compared to the air mattress it definitely was not a queen bed as the air mattress and the bed were the exact same size. We will definitely not stay here again."

"The room was very clean. Staff very helpful. Breakfast was freshly made. Parking was great. Restaurant's near by. I would stay there again. "

"This motel should be removed from your list. Gaps in door, no screen, poor lighting in room. I had to repair loose toilet seat. Unscrupulous clientele residing there."