Sutton Ecology Centre

The hotel was lovely overall, and we would return. We especially appreciated the bottle of wine and the lovely anniversary card waiting for us in the room—it was a thoughtful touch. However, the air conditioning was set far too cold and we were freezing during the night. There were also no biscuits provided with the tea and coffee. Breakfast had a reasonable selection, including scrambled eggs, bacon, tomatoes, mushrooms, bread, croissants, cereal, cheese and ham, but I found it quite bland and it wasn’t really to my taste. I mistakenly booked for one person instead of two. The hotel could not add my husbands name to the booking so I had to pay an additional £20 at the hotel. Despite these small issues, we enjoyed our stay and would happily return.

This place is beautiful. They put a lot of thought into all the details. A true boutique feel. I would absolutely stay again. It is walking distance to King’s Cross Station and the surrounding area is delightful. The only reason I docked it a star is due to the check in process. I booked the place about 48 hours before arrival. They reached out through Expedia asking the time I expected to arrive and they advised I needed to fill a form out. I replied with my arrival time and I advised them the form wouldn’t open correctly (I am a tech capable individual). I did not hear back prior to the day of check in. I understand I had a short booking turn around time, but it shouldn’t have been an option if it would be too much to accommodate. I arrived on check in day a bit early with my luggage just wanting to ask if they could hold it until my room was ready. They did agree to do so, but they looked incredibly put out and acted as if I was really bothering them. I had replied asap on Expedia and had done everything they asked me to that I could. The service could have been friendlier over all. I also don’t perceive this was a cultural difference thing.