2/10 糟糕
Seun
与家人出行
2025 年 12 月 10 日
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
I literally was checked-in and went to my room, only to discover the filthiest place I’ve ever seen, talkless of paid to stay in. I immediately vacated the room. It had stains and mould. I complained and was offered a ‘bigger’ room. I said the size wasn’t the issue and the lady Elena at the reception told me I could leave and I will be fully refunded. Only for Shaun who apparently is the manager to refund only half of my payment. I was booked to stay for 2 nights. Shaun refunded 1 night and said it’s because I refused a different room. Mind you, I travelled from far, had a restaurant reservation and elena said she can’t guarantee the cleaniliness of the other rooms. What was I to do?! I need my full refund asap! This is a fraudulent organisation if my refund is not fully processed. I spent less than 5mins in that filthy looking room. I am asthmatic and mould in a building can be very harmful to me and can kill me. So I don’t understand why this is difficult
Seun
2025 年 11 月入住 2 晚