南淡路泷川纪念馆附近酒店

"We were assigned to the 2nd floor, no lift, no escalator, no help to carry our baggages to the 2nd floor."

"和家人一同前來，我被分派到翻新的樓層，房間就很新。但家人的樓層是舊的，房間很舊，很一般，附近沒有地方行街，在孤島上。"

"職員服務態度好 大堂及房間整齊清潔 大堂有咖啡 果汁 雪條 免費供應 一拍兩食非常超值 日式晚餐非常豐富好食 酒店有免費泊車"

"It's the worst experience in Japan ever!! There is no staffs or check in reception. We reached there in the evening.It's dark and super cold. As I have never received the door password from this accommodation RAKUTEN STAY VILLA or Expedia, so we felt helpless at outdoor under strong wind. Fortunately there are 3 Japanese youth guests came out and help us to call the CS,finally we got my villa Password.We appreciated their help and stayed with us in the cold weather almost an hour. However, the worst has came when we got inside. We spent more than an hour to check in, took pics and input information by the electronic tablet .We reported them the TV was destroyed and out of order, even i didn't received the password, The staff said she didn't know and not her responsibility.She just urged us in completing the check in information and disturbed us from video call many times for more than 1 hour when we were having our late dinner at 9pm. (because we have to take care of my 2 kids who were hungry). I requested her for an hour late check out at 11pm for the compensation.she was not able to promise...and called again said they could change another villa for us at that moment.....I was so angry..Nobody want to move or be disturbed anymore. Indeed our conversation in Mandarin,the staff felt i was mad and annoyed.She asked if i need the translation in English speaker.(As the staff might think i can't speak in English then i couldn't blame them) I can just say NEVER Stay here again! "

"Right next to the Naruto bridge, the bedding is not great… "

"The room with the outdoor onsen is at the lowest floor. Unfortunately the corridor is with the smell of mould and the smell is very serious within the room. Cockroaches were found and I did kill one at 4 am. I told the reception staff at check-out in the morning, appears that they did not show any care about this."