I'm going to be brutally honest about my entire review, maybe it will help, maybe it won't matter at all.
I arrived at the hotel after driving all day, I was greeted by the valet parking gentlemen. It was really nice to not have to worry about parking. Both of the gentlemen were very nice and professional, one even helping me to get my things out of the car. Here's where issues started....
1) There wasn't a single luggage cart avaliable about 730pm.
2) I get to the counter after booking a king size room to enjoy the bed with my significant other, and I'm told "We have to move you to a room with two queen beds" didn't ask, told me and that it was due to over booking the king beds. Super unprofessional and nothing was even offered after ruining our room, not complimentary drink, not a discount to queen prices, he asked if i wanted a cookie.
3)it clearly wasn't cleaned, I'm guess because no one booked and we were forced to take it. Floors were dirty, no comforter on either bed, went to take a shower, conditioner and soap were empty.
4) At check in no one tells you ANYTHING!!! Not about the restaurants,that the pool is located on the 4th floor, that there's a roof top bar, times anything opens, not what meals are served, or if theres room service.... NOTHING
5) The restaurant downstairs was pretty much out of everything. No grouper, no shrimp, no pickles, limited bottles,
6) i was charged to my card and to my room multiple charges
The bartenders were amazing though and valet
