The staff was helpful on site. Prior to arrival, however, I had trouble getting in touch with anyone for updates on the shuttle service to the hotel until I called on whatsapp. Being that it was my first time in Costa Rica, not getting a response for months gave me some anxiety and a response just to say "we'll get back to you later" would have been appreciated. Shuttle service booked by the hotel is cash only, to be paid upon arrival. The room is basic. We appreciated the comfortable bed, sizeable refrigerator, and patio. We had issues with the showerhead upon arrival but fixed it ourselves. It needed to be cleaned so that the water could come out. We also had issues with our toilet getting stuck a few times during our stay, which we also fixed ourselves. We did not ask the staff for help. When we asked the staff for anything, they were extremely helpful. We had the breakfast once and it was okay. The hotel was fairly quiet for the most part, however, we had construction right next to our room which went on over the course of the day - so don't expect to sleep in. Luckily most of the people staying at the hotel were quiet, but I can see how it could get loud given the set up with rooms surrounding the common area/pool.
Overall its a decent stay for the short time we were there but nothing to write home about.
