Sanguem Tambdi Surla Waterfall Hotels

"very nice staff and polite service by everyone. Thanks for making our stay comfortable and enjoyable. "

"Was really excited to stay at this property Unfortunately due to the current situation my flight got cancelled and the one I rebooked also got cancelled I tried calling and messaging to explain this Before this happened the st Regis team was very responsive and suggesting lots of stuff As soon as I explained what happened I have had no response no refund nothing Am extremely disappointed as I wanted to rebook to stay here in the future but after this I will not do so Clearly they only pretend to care when you book and as soon as a problem arises they cannot even be bothered to even respond Extremely disappointed "

"Beautiful retreat professionally maintained great service"

"Very disappointing checkout experience at Grand Hyatt Goa. Despite calling reception three times requesting help with luggage, no one came to assist. After waiting for quite some time, I eventually had to carry all the luggage myself during checkout. Service should not be different during check-in and check-out. Guests expect the same level of attention and hospitality throughout their stay, especially at a luxury hotel. This was certainly not the experience I expected."

"Awesome place "

" We have been staying at this property since its Hyatt days, which makes this February visit even more disappointing. Four families travelled from different cities to celebrate an 80th birthday. Despite sharing all booking details in advance, there were repeated lapses. I received an incorrect airport pickup call meant for another guest, and the response from the front office was a routine, mechanical apology with no ownership. More seriously, although all four rooms were booked under my ID and secured with my credit card, the staff asked my father-in-law and sister-in-law for their cards and charged ₹50,000 to my sister-in-law without authorisation. Even after raising the issue, the amount has not been reversed 12 days later. On checkout, I was again asked about collecting payments from others, forcing me to settle everything myself to avoid further confusion. The property is lovely, but the front office operations are deeply disappointing. A milestone family celebration was overshadowed by preventable errors and poor handling."

"Clean, spacious room, friendly and attentive staff. The pool was temperature controlled and newly renovated. We had an excellent time here! The breakfast was excellent and the variety on offer was exceptional."

"Restaurant and cafe stuff were exceptional "

"We had a wonderful stay at Heritage Village for my birthday. Every single staff member was excellent- friendly, courteous and helpful. I can't remember all of their names but do remember Ganesh and Abigail on reception along with Naira and Balakrishna at Chutney. We spoke to the lovely female head chef at Chutney to thank her for the wonderful breakfast buffets - again her name eludes me but she was so sweet and does an excellent job. The food at both breakfast and the restaurants was out of this world and the service was impeccable throughout. Staff were so sweet in helping with any request. The rooms could be upgraded, that's my only criticism. Otherwise we were very happy, especially with the beautiful towel art for my birthday from the housekeeping team. We'll be back! Thank you to all staff for making our stay amazing "