Interior entrance

Reviews of Comfort Suites At Fairgrounds - Casino

2.5 out of 5
Comfort Suites At Fairgrounds - Casino
4506 Oak Fair Blvd, Tampa, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 620 out of 1003 reviews" "
Rating 8 - Good. 252 out of 1003 reviews" "
Rating 6 - Okay. 60 out of 1003 reviews" "
Rating 4 - Poor. 37 out of 1003 reviews" "
Rating 2 - Terrible. 34 out of 1003 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kimberly, ORLANDO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Michele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed very comfortable
Stayed 1 night in May 2024
Response from Mark Samsow on 22 May 2024
Thank you the great survey. We hope you will think of us on the next trip you have to Tampa.

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was limited - due to construction items stored in parking spaces. Otherwise a very nice stay and super sweet staff.
Stayed 1 night in May 2024
Response from Mark Samsow on 22 May 2024
Thank you for taking the time to convey a nice survey. Even during renovation, we try hard to make the guest experience the best it can be. Come back soon.

10/10 Excellent

Laurie, Apopka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, quiet, close to venue. Fun stay.
Stayed 1 night in May 2024
Response from Mark Samsow on 22 May 2024
Thank you for the great survey. We celebrate the fact we made your stay perfect. Please come back to Tampa soon.

10/10 Excellent

dave, Paradise

Travelled with family
Liked: Cleanliness, amenities
Great area and great staff
Stayed 1 night in May 2024
Response from Mark Samsow on 6 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites At Fairgrounds-Casino.We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Luciano

Travelled with group
The room was remodeled and well done The staff was very friendly and helpful and the shuttle to the casino was comfortable
Stayed 1 night in Apr 2024
Response from Mark Samsow on 30 Apr 2024
Thank you so much for taking the time to communicate suck kind words. I am happy the team did all they could to make you happy.

2/10 Terrible

Arthur, Clearwater

Travelled with family
Disliked: Amenities
The staff was rude and the breakfast was awful.
Stayed 1 night in Apr 2024
Response from Mark Samsow on 28 Apr 2024
I am sorry that you had a poor experience at the Hotel. We normally receive high praise for the complimentary breakfast we serve. We actually exceed the Choice brand standards in what we deliver. It seems we did not meet your standards in this case. We wish you well in your future travels.

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Mark Samsow on 19 Apr 2024
Thank you so much for the great survey score we look forward to the next visit.

10/10 Excellent

Diana

Liked: Property conditions & facilities
Disliked: Staff & service
BEAUTIFUL room
Stayed 2 nights in Apr 2024
Response from Mark Samsow on 16 Apr 2024
Thank you for taking the time to send in a nice survey. We are doing our best to get the property through the renovation process as soon as possible. I hope to see you back here soon.

10/10 Excellent

Shelah, Kissimmee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is super nice. Took the shuttle to the casino and had excellent service from the drivers.
Stayed 1 night in Apr 2024
Response from Mark Samsow on 14 Apr 2024
Thank you so much for the kind words on the review. We look forward to your next visit to Tampa

10/10 Excellent

Holly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff, room was comfortable and well maintained.
Stayed 4 nights in Feb 2024
Response from Mark Samsow on 5 Apr 2024
Thank you so much for taking the time to send in this survey. Comfort Suites is striving to make every guest stay the best it can be. Please come back soon

10/10 Excellent

Christopher

Stayed 2 nights in Mar 2024
Response from Mark Samsow on 24 Apr 2024
Thank you taking time to send in a nice survey. We will look forward to the next time you are here.

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport and casino, very clean great staff
Stayed 1 night in Mar 2024
Response from Mark Samsow on 31 Mar 2024
Thank you for the great score on the property. WE hope to see you return again soon.

10/10 Excellent

Thu-Van

Liked: Cleanliness, staff & service, property conditions & facilities
I was surprise by the place was newly renovated my room was large with nice seating area clean and comfortable, everyone is nice and professional . Mike the driver for the shuttle is super helpful! 😊 will be back.
Stayed 3 nights in Mar 2024
Response from Mark Samsow on 31 Mar 2024
Thank you for the great compliments. I am so glad that you had a great stay at the Hotel. WE look forward to the next visit in Tampa

6/10 Okay

Philip

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service
I would rate this as average. They are not cheap and I just don’t think the accommodations match the price.
Stayed 7 nights in Mar 2024
Response from Mark Samsow on 29 Mar 2024
I am sorry that you did not have a perfect stay experience. The Hotel is in the middle of a full renovation, and we look forward to the great improvements that are coming your way.

8/10 Good

Alan

Travelled with partner
Liked: Amenities
Terrible location with many metal storage trailers all over the place.
Stayed 2 nights in Mar 2024
Response from Mark Samsow on 29 Mar 2024
I am sorry that you had a poor experience at the property. Comfort Suites is currently in the middle of a full renovation. The containers in the parking area are necessary for the improvements. We are working on getting through this multi-million dollar improvement as quickly as possible. Good luck in your travels.

10/10 Excellent

Joel

Liked: Cleanliness, amenities, property conditions & facilities
Great experience
Stayed 2 nights in Mar 2024
Response from Mark Samsow on 27 Mar 2024
Thank you so much for the great survey. We look forward to the next time you stay with us

10/10 Excellent

Aretha

Liked: Staff & service, property conditions & facilities
It seems that the hotel is under renovations, but the property was still well kept. They als served a hot breakfast,. Definitely a plus..
Stayed 1 night in Mar 2024
Response from Mark Samsow on 16 Mar 2024
Hello, We are under renovations and we are excited to get through this and provide you with all the best upgrades. We should be complete by November of this year.Mark Samsow

10/10 Excellent

sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mark Samsow on 16 Mar 2024
Thank you so much for the wonderful survey. WE hope to see you return to Tampa again soon .Mark SamsowGeneral Manager

2/10 Terrible

Jeffrey

Stayed 1 night in Mar 2024
Response from Mark Samsow on 27 Mar 2024
I am sorry you had a poor stay experience. I would like to get more detail from you if possible. We strive to make every guest stay as perfect as possible

10/10 Excellent

Sonni

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our honeymoon stay. Nice hotel with very clean rooms, a nice breakfast and clean dining area, friendly staff, and close to the casino. We will be back!
Stayed 2 nights in Mar 2024
Response from Mark Samsow on 7 Mar 2024
Thank you so much for taking the time to send in such kind words. We hope that you will return again soon. Comfort Suites Tampa Fairgrounds is your home away from home. Mark SamsowGeneral Manager

10/10 Excellent

ileana

Stayed 2 nights in Feb 2024
Response from Mark Samsow on 24 Mar 2024
Thank you for taking your valuable time to send in a nice review. We work hard to make ech guest experience the best. See you soon.

10/10 Excellent

JAMES CLAUDE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
even tho there was an upgrade to the property the staff made our stay restful and very pleasant. will for sure stay ther again on our next trip.
Stayed 2 nights in Feb 2024
Response from Mark Samsow on 28 Feb 2024
Thank you, James, for the kind words. I am happy the team made your stay perfect. We look forward to seeing you again soon.

6/10 Okay

Susan

Travelled with family
Disliked: Cleanliness
The property was nice there was construction no wear to park I ended up with a nail in my tire parking in between containers if it was not under construction it would’ve been a lot nicer some of the night shift was not friendly at all about the parking or getting you anything was a big deal some of the people was very friendly as well
Stayed 5 nights in Feb 2024
Response from Mark Samsow on 28 Feb 2024
Hello Susan, I am so sorry that there was not the high service levels delivered that you expect. The renovation is still ongoing, and we are doing all we can to get this done as quickly as possible for all our guests. We hope you will return again soon.

10/10 Excellent

Rod

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The parking lot was full of storage units apparently due to the remodeling going on. I had to park well away from the door and the entrance to the parking lot was totally confusing due to the storage units placed in the parking spaces.
Stayed 1 night in Feb 2024
Response from Mark Samsow on 27 Feb 2024
I am sorry anbout the containers in the parking area. the renovations are still in progress and that is a necessary part of the process. I am glad to see that you still enjoyed your stay. Please come back soon.

10/10 Excellent

Andrew

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mark Samsow on 27 Feb 2024
Thank you for the perfect survey score. We always want to get better at what we do here. We hope to see you here again soon.

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how close it was to the fair. It was clean and comfortable.
Stayed 2 nights in Feb 2024
Response from Mark Samsow on 27 Feb 2024
I am so happy you got to enjoy the Fair this year. Please come back soon as we get closer to the full renovation being complete.

10/10 Excellent

Chrissie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
There was no parking you had to park far away from the building which is not good when it is raining they have big containers in the customers available parking spots. The night staff was rude when ask about parking he stated there is parking unto the street rudely . The Hotel is nice and clean and very close to the casino which is nice and other things are not far .
Stayed 2 nights in Feb 2024
Response from Mark Samsow on 27 Feb 2024
Thank you for the survey. We are working hard on getting the renovation done as soon as possible. The containers are a part of the required process. I will personally look into the service issue you had with staff and correct immediately.

10/10 Excellent

Dan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Mark Samsow on 27 Feb 2024
Thank you for taking the time for the survey. A perfect score always is celebrated among the team. Come back to Tampa soon.

10/10 Excellent

Barbara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Welcoming. Very nice room. Great bed.
Stayed 2 nights in Feb 2024
Response from Mark Samsow on 27 Feb 2024
Thank you for the survey response. I am glad the bed gave you a nice night of rest. Please come back to the Confort Suites Tampa Fairgrounds soon.

10/10 Excellent

patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel was clean and staff was great!
Stayed 1 night in Feb 2024
Response from Mark Samsow on 27 Feb 2024
Thank you for the great survey score. I am so happy your stay was perfect. Please come back to Tampa soon.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Everything was excellent. Parking is a mess because of the mobile mini storage containers. Breakfast was yummy .
Stayed 1 night in Feb 2024
Response from Mark Samsow on 8 Feb 2024
Thank you for the great review. The renovations are the catalyst for the storage containers in the parking area. We are looking forward to the completion of this upgrade by the end of the year. We hope that you will return to the property and celebrate all the great improvements.

10/10 Excellent

David

Stayed 1 night in Feb 2024
Response from Mark Samsow on 24 Mar 2024
Thank you for the great review. We look forward to the next time you are able to stay with us in Tampa

10/10 Excellent

Ken

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here a few times. Always clean and convenient to events.
Stayed 1 night in Feb 2024
Response from Mark Samsow on 5 Feb 2024
Thank you so much for the great review. Please come back to Tampa soon and we will make sure another great stay is achieved. Mark SamsowGeneral Manager

4/10 Poor

Pedro

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor customer service
Staff members had the worst attitude to customers, no just one person but several dau shift or nights. I went to to front counter, reported a broken toilet flush handle to the young lady, one of the ones with a bad attitude, but it was never fixed. Spent the next few days having to put my hand in the water tank. Great vacation!
Stayed 3 nights in Feb 2024
Response from Mark Samsow on 5 Feb 2024
I am so sorry that the repair in your room was not immediately addressed. WE pride ourselves on getting the right recovery in place when things are not perfect. I will investigate this with the team and determine how and why we failed to meet your expectations. Mark SamsowGeneral Manager

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from JB on 5 Feb 2024
Thank you for the great review! We sincerely appreciate your feedback. We hope to see you again soon.

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to broadway felt safe in area
Stayed 1 night in Jan 2024
Response from Mark Samsow on 2 Feb 2024
Thank you so much for the great review. I am happy the team here make everything great for you. Please come back soon. Mark SamsowGeneral Manager

8/10 Good

robert

Stayed 3 nights in Jan 2024
Response from Mark Samsow on 2 Feb 2024
Thank you for the survey. Please let us know how we can improve on your stay experience for next trip to Tampa.Mark SamsowGeneral Manager

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Regrets
Parking lot was covered in containers so we had a hard time finding safe parking. We were told on check-in there would be no housekeeping. The breakfast was "meh" so we chose to eat elsewhere our second morning. We regret staying here when there were multiple other options all around us.
Stayed 2 nights in Jan 2024
Response from Mark Samsow on 23 Jan 2024
I am so sorry you had a poor experience at the Hotel. Comfort Suite Tampa Fairgrounds is in the middle of a full renovation. This is specified at the time the reservation was made. We are upgrading every room and the containers in the parking lot are necessary as we continue to improve the entire building. Breakfast will be upgraded as we get closer to completion. We hope you will give us another chance once we are done.Please come back soon

10/10 Excellent

Pam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Mark Samsow on 23 Jan 2024
Thank you, Pam, for the great review. Comfort Suites Tampa Fairgrounds is happy that we made your stay special. We hope to see you return again soon.

10/10 Excellent

Marc

Travelled with partner
Liked: Staff & service, amenities
Staff was wonderful but the sheets for the beds had blood on them. Shower was dirty.
Stayed 2 nights in Jan 2024
Response from Mark Samsow on 22 Jan 2024
Thank you for the review. I will investigate immediately into the claim that was made about the sheets and the shower. This is never acceptable. the Comfort suites prides itself on the cleanliness and we are focused on making this right.

10/10 Excellent

JOSEPH

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is convenient to Fairgrounds. The suites are nice and have been renovated.
Stayed 3 nights in Jan 2024
Response from Mark Samsow on 21 Jan 2024
Thank you so much for the nice review. We strive every day to provide each guest with a great experience. We hope to see you return again soon.

2/10 Terrible

Susan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No housekeeping Construction noise The worst stay in a motel.
Response from Mark Samsow on 18 Jan 2024
I am so sorry that you had a poor stay experience. Renovation is never ideal for any of us. We are excited about the progress we are making and cannot wait to see the end results.Best wishes for your future travels

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mark Samsow on 17 Jan 2024
Thank you for the great review rating. WE look forward to the next time you are here

4/10 Poor

Wayne

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff was not good, Angela was very rude and unclear
Stayed 2 nights in Jan 2024
Response from Mark Samsow on 15 Jan 2024
I am so sorry that there was poor communication from the team. Angela is one of our best and it is rare there is anything but accolades for her. Please reach out to me more detail so I may be able to help explain.

4/10 Poor

Kristopher

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I read that they were doing renovations, but that didn't bother me. The women who checked us in were top-notch. I originally booked two queens and they switched me to a king with no issues. Room was newly renovated and clean. Mattress was comfortable. Woke up in the morning and could not shower. THERE WAS NO HOT WATER! The young man at the front desk apologized, but stated he could do nothing about it. Very frustrating considering the cost for an out-of-the-way hotel.
Stayed 1 night in Jan 2024
Response from Mark Samsow on 17 Jan 2024
I am so sorry for the water problem at the Hotel. We have corrected the problem and we hope you will be back soon

6/10 Okay

Verified traveller

Liked: Staff & service
The rooms (stayed in 2 rooms) had an unpleasant stench. Not sure what it was.
Stayed 2 nights in Dec 2023
Response from Mark Samsow on 8 Jan 2024
I am so sorry for the smell in the rooms. Please let the staff know immediately when this happens, and we could have made an effort to move you. I will investigate this incident immediately

2/10 Terrible

Tina M

Travelled with group
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Mark Samsow on 17 Jan 2024
I am so sorry for the experience you had at the hotel. We will do better next time

4/10 Poor

Pamela

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Still Great Staff
The hotel is under construction and we were notified in advance. The room felt more like a hospital than a hotel, cold and sterile. The bed was small, not the king we ordered and paid for. Not much lighting and side lamps didn't work.
Stayed 3 nights in Dec 2023
Response from Mark Samsow on 8 Jan 2024
Hello, Thank you so much for the feedback. We are still getting through the renovation and we have more adjustments to make. We hope you will be back soon to see the complete experience.

8/10 Good

mittushah

Stayed 1 night in Dec 2023
Response from Mark Samsow on 3 Jan 2024
Thank you for taking the time to send in the constructive comments. We are doing everything possible to get the hotel through the renovation. We are excited to show off all the great improvements.