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关于坦帕湾君悦大酒店的点评

4 out of 5
坦帕湾君悦大酒店
2900 Bayport Drive, Tampa, FL

点评

8.6

超赞

10 分 - 超赞。623 条好评,共有 1000 条点评" "
8 分 - 还可以。178 条好评,共有 1000 条点评" "
6 分 - 一般。95 条好评,共有 1000 条点评" "
4 分 - 很差。54 条好评,共有 1000 条点评" "
2 分 - 糟糕。50 条好评,共有 1000 条点评" "

9.0/10

清洁度

8.8/10

员工和服务

8.2/10

服务设施

8.6/10

住宿条件和设施

8.8/10

环保

点评

10/10 超赞

Julius

满意:清洁度
2024 年 5 月入住 3 晚
Grand Hyatt Tampa Bay 于 2024年05月18日 的回复
Greetings!! Thank you for taking the time to leave us you're rating. We are pleased to witness that you enjoyed your time at our property and our colleagues were able to show you a true Hyatt touch. We hope to serve again in the near future!

10/10 超赞

Katherine

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The property was very nice. Things were clean. The property felt safe and there were nice amenities. the staff was helpful. But one bartender did put a tip on our check and then let us tip in cash. That was a little shady but that was the only issue we had.
2024 年 3 月入住 3 晚
Grand Hyatt Tampa Bay 于 2024年05月18日 的回复
Greetings,I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!

10/10 超赞

Gina,Lyndhurst

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 3 晚
Grand Hyatt Tampa Bay 于 2024年05月18日 的回复
Greetings!! Thank you for taking the time to leave us you're rating. We are pleased to witness that you enjoyed your time at our property and our colleagues were able to show you a true Hyatt touch. We hope to serve again in the near future!

10/10 超赞

Keyshonda

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 2 晚
Grand Hyatt Tampa Bay 于 2024年05月18日 的回复
Greetings, I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!

10/10 超赞

Julia Elena

满意:清洁度、员工和服务、住宿条件和设施
great location near the airport and wonderful gulf views
2024 年 5 月入住 1 晚
Grand Hyatt Tampa Bay 于 2024年05月12日 的回复
I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!

10/10 超赞

Mark

与家人出行
满意:服务设施,清洁度
So clean great views great hospitality. Sam Phillips is a great bartender by pool !!
2024 年 5 月入住 4 晚
Grand Hyatt Tampa Bay 于 2024年05月12日 的回复
I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!

4/10 很差

Jason

与配偶出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Really hard to find especially at night. The parking was a giant pain in the ass because I had to figure out office and guest parking differences at night. Some of the signage was missing. The valet was staring at his phone at his podium. I would've used that had I known there was a podium. There was one concierge and she allowed the person to consume all of her time. She allowed some guy who walked up to interrupt and waste more of my time waiting. Find a better place to stay. Trust me. This place is expensive and not worth it.
2024 年 5 月入住 1 晚
Grand Hyatt Tampa Bay 于 2024年05月12日 的回复
Greetings, I wanted to thank you for staying at the Grand Hyatt Tampa Bay, and for providing details of your experience. I sincerely apologize for the experience you had while staying with us and want you to know we appreciate the feedback so we can continue to enhance our operations. Please know that this is not the standard that we hold ourselves to, and that we truly missed the mark. I can assure you that your comments will be shared with our various management teams so this does not happen again. Thank you again for providing such valuable feedback and for your loyalty.

10/10 超赞

Elizabeth

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Rooms and facilities are beautiful Be careful with pricing. I was charged for a room with a “view” that was extra and was never asked or made aware of this extra charge.
2024 年 5 月入住 2 晚
Grand Hyatt Tampa Bay 于 2024年05月12日 的回复
I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!

8/10 还可以

Jennifer

满意:员工和服务,清洁度
2024 年 5 月入住 2 晚
Grand Hyatt 于 2024年05月12日 的回复
Greetings!! Thank you for taking the time to leave us you're rating. We are pleased to witness that you enjoyed your time at our property and our colleagues were able to show you a true Hyatt touch. We hope to serve again in the near future!

10/10 超赞

Courtney

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 3 晚
Grand Hyatt Tampa Bay 于 2024年05月11日 的回复
Greetings!! Thank you for taking the time to leave us you're rating. We are pleased to witness that you enjoyed your time a our property and our colleagues were able to show you a true Hyatt touch. We hope to serve again in the near future!

10/10 超赞

Megan

满意:清洁度、员工和服务、住宿条件和设施
Clean, well appointed rooms. Staff were friendly and professional.
2024 年 4 月入住 1 晚

10/10 超赞

Adam

与配偶出行
满意:服务设施
Oo
2024 年 4 月入住 2 晚
Grand Hyatt Tampa Bay 于 2024年05月11日 的回复
Greetings!! Thank you for taking the time to leave us you're rating. We are pleased to witness that you enjoyed your time a our property and our colleagues were able to show you a true Hyatt touch. We hope to serve again in the near future!

10/10 超赞

Danny

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
it was so beautiful and relaxing
2024 年 4 月入住 1 晚
Grand Hyatt Tampa Bay 于 2024年04月30日 的回复
Greetings, I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!

8/10 还可以

Diana

2024 年 4 月入住 1 晚

10/10 超赞

Terrence

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
it was an amazing stay the hotel was clean and quiet
2024 年 4 月入住 2 晚
Grand Hyatt Tampa Bay 于 2024年04月30日 的回复
Greetings, VI want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!

10/10 超赞

Jim

与配偶出行
满意:住宿条件和设施,员工和服务
Affordable food options in the hotel
2024 年 4 月入住 3 晚
Grand Hyatt Tampa Bay 于 2024年04月30日 的回复
Greetings, I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!

10/10 超赞

KENEESHIA

与家人出行, 与配偶出行
满意:服务设施,清洁度
Excellent I love holly see you guys again soon
2024 年 4 月入住 1 晚
Grand Hyatt Tampa Bay 于 2024年04月30日 的回复
Greetings, I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!

4/10 很差

Colleen

不满意:清洁度
2024 年 4 月入住 1 晚
Grand Hyatt Tampa Bay 于 2024年04月30日 的回复
Greetings, I wanted to thank you for staying at the Grand Hyatt Tampa Bay, and for providing details of your experience. I sincerely apologize for the experience you had while staying with us and want you to know we appreciate the feedback so we can continue to enhance our operations. Please know that this is not the standard that we hold ourselves to, and that we truly missed the mark. I can assure you that your comments will be shared with our various management teams, so this does not happen again. Thank you again for providing such valuable feedback and for your loyalty.

10/10 超赞

LISSETTE,MIAMI

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Friendly staff
2024 年 4 月入住 1 晚
Grand Hyatt Tampa Bay 于 2024年04月21日 的回复
Greetings! I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!

10/10 超赞

Joseph

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything was very very nice I recommend your hotel to anybody thank you your stay was wonderful
2024 年 4 月入住 2 晚
Grand Hyatt Tampa Bay 于 2024年04月21日 的回复
Greetings, I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!

10/10 超赞

Elier

满意:清洁度、员工和服务、服务设施、住宿条件和设施
X
2024 年 4 月入住 1 晚
Grand Hyatt Tampa Bay 于 2024年04月20日 的回复
Greetings!! Thank you for taking the time to leave us you're rating. We are pleased to witness that you enjoyed your time a our property and our colleagues were able to show you a true Hyatt touch. We hope to serve again in the near future!

10/10 超赞

HAMENDRA

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff was very courteous, professional, and customer oriented. Since this hotel is in close proximity to the airport, there are not much options for dining near the hotel.
2024 年 4 月入住 5 晚
Grand Hyatt Tampa Bay 于 2024年04月17日 的回复
Greetings, I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!

10/10 超赞

Angilaus

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 3 晚
Grand Hyatt Tampa Bay 于 2024年04月17日 的回复
Greetings!! Thank you for taking the time to leave us you're rating. We are pleased to witness that you enjoyed your time a our property and our colleagues were able to show you a true Hyatt touch. We hope to serve again in the near future!

10/10 超赞

Trisha

2024 年 4 月入住 2 晚
Grand Hyatt Tampa Bay 于 2024年05月11日 的回复
Greetings!! Thank you for taking the time to leave us you're rating. We are pleased to witness that you enjoyed your time at our property and our colleagues were able to show you a true Hyatt touch. We hope to serve again in the near future!

8/10 还可以

David

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
The Only problem with this hotel is the main pool. It would be fine for a motel 6, but for this property, it’s an embarrassment.
2024 年 4 月入住 1 晚
Grand Hyatt Tampa Bay 于 2024年04月17日 的回复
Greetings!!Thank you for taking the time to leave us you're rating; it is upsetting to hear that we failed in some aspects during your experience and I wanted to personally and sincerely apologize for not exceeding your expectation and accommodations. At the GHTB we do strive to exceed all of our guest’s expectations and when we fail, we look for all opportunities to improve our service with feedback from our loyal guests as you, we can continue to improve our services. We hope to get a chance to redeem your faith in our hotel next time! Again, thank you for your time and attention!

10/10 超赞

MARSHALL

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautifull place Great staff Doors to pool area could work better Overall I will be back
2024 年 4 月入住 4 晚
Grand Hyatt Tampa Bay 于 2024年04月17日 的回复
Greetings, I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!

10/10 超赞

Nekayla

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
Grand Hyatt Tampa Bay 于 2024年04月17日 的回复
Greetings, I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!

10/10 超赞

Richard

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Really comfortable rooms, great service, and a relaxing environment.
2024 年 4 月入住 3 晚
Grand Hyatt Tampa Bay 于 2024年04月14日 的回复
Greetings, I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!

10/10 超赞

William,Bloomington

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Super nice hotel.
2024 年 4 月入住 1 晚
Grand Hyatt Tampa Bay 于 2024年04月14日 的回复
Greetings,I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!

10/10 超赞

Mariana

2024 年 4 月入住 1 晚
Grand Hyatt Tampa Bay 于 2024年05月12日 的回复
Greetings!! Thank you for taking the time to leave us you're rating. We are pleased to witness that you enjoyed your time at our property and our colleagues were able to show you a true Hyatt touch. We hope to serve again in the near future!

8/10 还可以

Philip

满意:员工和服务,清洁度
There was no hot water for showers
2024 年 4 月入住 1 晚
Grand Hyatt Tampa Bay 于 2024年04月14日 的回复
Greetings!!Thank you for taking the time to leave us you're rating; it is upsetting to hear that we failed in some aspects during your experience and I wanted to personally and sincerely apologize for not exceeding your expectation and accommodations. At the GHTB we do strive to exceed all of our guest’s expectations and when we fail, we look for all opportunities to improve our service with feedback from our loyal guests as you, we can continue to improve our services. We hope to get a chance to redeem your faith in our hotel next time! Again, thank you for your time and attention!

10/10 超赞

Shana

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Grand Hyatt Tampa Bayt\ 于 2024年04月14日 的回复
Greetings! I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!

10/10 超赞

Annemarie

满意:清洁度、员工和服务、服务设施、住宿条件和设施
I enjoyed everything about this stay. The staff was so incredibly helpful and sweet!
2024 年 4 月入住 1 晚
Grand Hyatt Tampa Bay 于 2024年04月10日 的回复
Greetings,I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!

10/10 超赞

Jesus,KISSIMMEE

2024 年 4 月入住 1 晚
Grand Hyatt Tampa Bay 于 2024年04月30日 的回复
Greetings, I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!

2/10 糟糕

shaileshkumar

团体旅客, 商务旅客
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Book for bay view and got corner one
2024 年 4 月入住 2 晚
Grand Hyatt Tampa Bay 于 2024年04月10日 的回复
Greetings!!Thank you for taking the time to leave us you're rating; it is upsetting to hear that we failed in some aspects during your experience and I wanted to personally and sincerely apologize for not exceeding your expectation and accommodations. At the GHTB we do strive to exceed all of our guest’s expectations and when we fail, we look for all opportunities to improve our service with feedback from our loyal guests as you, we can continue to improve our services. We hope to get a chance to redeem your faith in our hotel next time! Again, thank you for your time and attention!

10/10 超赞

Melissa

2024 年 4 月入住 2 晚
Grand Hyatt Tampa Bay 于 2024年04月30日 的回复
Greetings! I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact, all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!

10/10 超赞

Justin

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
A great overall experience! Our room had a beautiful view of the bay. The hotel was so quiet and peaceful. It was a nice escape.
2024 年 4 月入住 1 晚
Grand Hyatt Tampa Bay 于 2024年04月10日 的回复
I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!

10/10 超赞

aleksandr,Battle ground

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great location, great views. Very clean
2024 年 4 月入住 2 晚
Grand Hyatt Tampa Bay 于 2024年04月10日 的回复
Greetings,I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!

6/10 一般

KAZUYA

与配偶出行, 商务旅客
部屋は最高だった。
2024 年 4 月入住 3 晚
Grand Hyatt Tampa Bay 于 2024年04月10日 的回复
Greetings!! Thank you for taking the time to leave us you're rating and honest feedback. We are pleased to witness that you enjoyed your time a our property and our colleagues were able to show you a true Hyatt touch. We hope to serve again in the near future!

10/10 超赞

CARLOS A

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything was clean and the staff friendly
2024 年 3 月入住 2 晚
Grand Hyatt Tampa Bay 于 2024年04月10日 的回复
I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!

10/10 超赞

Natasha

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great service and rooms.
2024 年 3 月入住 2 晚
Grand Hyatt Tampa Bay 于 2024年04月10日 的回复
I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!

4/10 很差

Denis,BONNEY LAKE

满意:住宿条件和设施,清洁度
不满意:员工和服务
2024 年 4 月入住 1 晚
Grand Hyatt Tampa Bay 于 2024年04月10日 的回复
Greetings!!Thank you for taking the time to leave us you're rating; it is upsetting to hear that we failed in some aspects during your experience and I wanted to personally and sincerely apologize for not exceeding your expectation and accommodations. At the GHTB we do strive to exceed all of our guest’s expectations and when we fail, we look for all opportunities to improve our service with feedback from our loyal guests as you, we can continue to improve our services. We hope to get a chance to redeem your faith in our hotel next time! Again, thank you for your time and attention!

8/10 还可以

Billie Jo

满意:员工和服务,清洁度
2024 年 3 月入住 3 晚
Grand Hyatt Tampa Bay 于 2024年04月10日 的回复
Greetings!! Thank you for taking the time to leave us you're rating. We are pleased to witness that you enjoyed your time a our property and our colleagues were able to show you a true Hyatt touch. We hope to serve again in the near future!

10/10 超赞

Debra

满意:住宿条件和设施,清洁度
2024 年 3 月入住 2 晚
Grand Hyatt Tampa Bay 于 2024年04月10日 的回复
I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!

2/10 糟糕

Clint

与家人出行
be prepared to have your room given away! I had booked a double room and they gave it away. they said that they can overbook by 10 percent. And basically there was nothing they could Do for me but give me a cot. the cot they gave me is gross. old and gross. Very disappointed. I wasn’t even offered compensation until I said what are you going to do to compensate this. which they did say they would take $75 Off the price. I would rather of just had my room that I booked. I was very disappointed when I got to the hotel because of this and it really ruined my night, it took me a while to get over it. Will not be coming back
2024 年 3 月入住 2 晚
Grand Hyatt Tampa Bay 于 2024年04月10日 的回复
Greetings!!Thank you for taking the time to leave us you're rating; it is upsetting to hear that we failed in some aspects during your experience and I wanted to personally and sincerely apologize for not exceeding your expectation and accommodations. At the GHTB we do strive to exceed all of our guest’s expectations and when we fail, we look for all opportunities to improve our service with feedback from our loyal guests as you, we can continue to improve our services. We hope to get a chance to redeem your faith in our hotel next time! Again, thank you for your time and attention!

10/10 超赞

Austin

满意:清洁度、员工和服务、住宿条件和设施
Great place overall, relaxing environment!
2024 年 3 月入住 1 晚
Grand Hyatt Tampa Bay 于 2024年03月30日 的回复
Greetings! I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!

10/10 超赞

EUGENE

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful older hotel well kept. Staff were great!
2024 年 3 月入住 1 晚
Grand Hyatt Tampa Bay 于 2024年03月30日 的回复
Greetings! I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!

6/10 一般

Danielle

满意:住宿条件和设施,清洁度
不满意:员工和服务
2024 年 3 月入住 1 晚
Grand Hyatt Tampa Bay 于 2024年03月30日 的回复
Greetings!! Thank you for taking the time to leave us you're rating. We are pleased to witness that you enjoyed your time a our property and our colleagues were able to show you a true Hyatt touch. We hope to serve again in the near future!

10/10 超赞

Adam

2024 年 3 月入住 2 晚
Grand Hyatt Tampa Bay 于 2024年04月20日 的回复
Greetings!! Thank you for taking the time to leave us you're rating. We are pleased to witness that you enjoyed your time a our property and our colleagues were able to show you a true Hyatt touch. We hope to serve again in the near future!

8/10 还可以

Jaccqueline

与家人出行
满意:员工和服务、服务设施、住宿条件和设施
This property was comfortable, quiet, had nice amenities and was in a great location with regard to our ability to get to where we wanted to go.
2024 年 3 月入住 3 晚
Grand Hyatt Tampa Bay 于 2024年03月30日 的回复
Greetings! I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!