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Reviews of Holiday Inn Express & Suites Trinity, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Trinity, an IHG Hotel
2125 Corporate Center Dr, Odessa, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 365 out of 519 reviews" "
Rating 8 - Good. 94 out of 519 reviews" "
Rating 6 - Okay. 29 out of 519 reviews" "
Rating 4 - Poor. 13 out of 519 reviews" "
Rating 2 - Terrible. 18 out of 519 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No issues at all!
Stayed 5 nights in Mar 2024

8/10 Good

MANUEL, OCALA

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2024

10/10 Excellent

Gorgious

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quiet and comfortable. Breakfast so good
Stayed 1 night in May 2024

6/10 Okay

Frank

Liked: Cleanliness
Disliked: Amenities
Basic, bare bones hotel. Included "breakfast" has minimal choices, self serve on Styrofoam plates and plastic utensils. Minimal amenities. Minimal TV offering. Prices the same as other hotels nearby
Stayed 2 nights in Apr 2024
Response from Wesley Bowser, General Manager on 5 May 2024
Dear Frank: Thank you for staying with us! We surely apologize for any dissatisfaction with breakfast and always seeking ways and feedback for imrprovement. We hope you visit us again soon!

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 3 nights in Apr 2024
Response from Wesley Bowser, General Manager on 26 Apr 2024
Dear Jason: Thank you so much for staying with us! We appreciate your comment and hope to see you again real soon!

10/10 Excellent

Tania

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in great shape, location is great and is away from crazy roads and unnecessary noises! Bathroom of the room needed some tlc but overall was great!
Stayed 2 nights in Apr 2024
Response from Wesley Bowser, General Manager on 26 Apr 2024
Dear Tania: Thank you for being our guest and for taking time to share your review! We appreciate your feedback and we hope to see you again soon!

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities
all new , breakfast, all clean
Stayed 1 night in Apr 2024
Response from Wesley Bowser, General Manager on 25 Apr 2024
Dear Marcelo: Thank you for being our guest and for taking time to review your stay! We hope to see you again real soon!

10/10 Excellent

Carrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always an amazing stay
Stayed 1 night in Apr 2024
Response from Wesley Bowser, General Manager on 23 Apr 2024
Dear Carrie: Thank you so much for being our guest! Please come back again real soon!

10/10 Excellent

Karen, st augustine

Liked: Cleanliness, staff & service, property conditions & facilities
The place felt very safe and there were wonderful, festive other guests which made the stay eventful! Staff was extremely helpful and showed lovely dispositions toward the guests. Would recommend and stay there again!
Stayed 2 nights in Apr 2024
Response from Wesley Bowser, General Manager on 23 Apr 2024
Dear Karen: Thank you so much for being our guest and for taking time to share your experience! We hope to see you back again real soon!

8/10 Good

HARDY SANTIAGO

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Apr 2024
Response from Wesley Bowser, General Manager on 22 Apr 2024
Dear Hardy: Thank you for being our guest! We hope to see you again real soon!

10/10 Excellent

dennis

Liked: Amenities
Great place
Stayed 1 night in Apr 2024
Response from Wesley Bowser, General Manager on 8 Apr 2024
Dear dennis: Thank you for rating your stay with us! Please come back again soon!

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Wesley Bowser, General Manager on 8 Apr 2024
Dear Liz: Thank you for rating your stay with us! Please come back again soon!

10/10 Excellent

James

Stayed 3 nights in Mar 2024
Response from Wesley Bowser, General Manager on 31 Mar 2024
Dear James: Thank you for being our guest and for taking time to review your stay! We hope to see you again real soon!

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, decent location, clean no frills property …we did not have breakfast
Stayed 4 nights in Feb 2024
Response from Wesley Bowser, General Manager on 10 Mar 2024
Dear Michelle: Thank you for staying with us! We hope you come back soon and take advantage of our complimentary breakfast.

10/10 Excellent

ELIO

Stayed 4 nights in Feb 2024
Response from Wesley Bowser, General Manager on 28 Mar 2024
Dear Elio: Thank you for rating your stay with us! We hope to see you again soon!

4/10 Poor

Samantha

Stayed 1 night in Feb 2024
Response from Wesley Bowser, General Manager on 26 Mar 2024
Dear Samantha: Thank you for being our guest! We hope any dissatisfaction was resolved during your stay and hope to see you again soon!

10/10 Excellent

Giang

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and cleanliness
Stayed 1 night in Mar 2024
Response from Wesley Bowser, General Manager on 4 Mar 2024
Dear Giang: Thank you for being our guest and for taking time to review your stay with us! Please come back again real soon!

8/10 Good

Rebecca

Travelled with family
Friendly and helpful staff
Stayed 4 nights in Feb 2024
Response from Wesley Bowser, General Manager on 26 Feb 2024
Dear Rebecca: Thank you for staying with us! We appreciate your comments and hope to see you again soon!

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location for work.
Stayed 1 night in Feb 2024
Response from Wesley Bowser, General Manager on 22 Feb 2024
Dear Jennifer: Thank you for being our guest! We appreciate you rating your stay and hope to see you again soon!

10/10 Excellent

Elinsa

Liked: Cleanliness, staff & service, property conditions & facilities
I like it
Stayed 1 night in Feb 2024
Response from Wesley Bowser, General Manager on 21 Feb 2024
Dear Elinsa: Thank you for being our guest and for reviewing your stay! Please come back again real soon!

8/10 Good

Erianne

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from Wesley Bowser, General Manager on 21 Feb 2024
Dear Erianne: Thank you for staying with us and for rating your stay! We hope to see you again soon!

8/10 Good

Lorene

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and comfortable
Stayed 2 nights in Feb 2024
Response from Wesley Bowser, General Manager on 18 Feb 2024
Dear Lorene: Thank you for being our guest and for taking time to review your stay! Please come back again real soon!

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quit and clean rooms. Breakfast was very good also. Comfortable beds
Stayed 1 night in Feb 2024
Response from Wesley Bowser, General Manager on 18 Feb 2024
Dear Jessica: Thank you so much for staying with us and for reviewing your stay! Please come back again soon!

2/10 Terrible

ILAN, Peru

Disliked: Staff & service
I booked a King size bed. When I checked in, they had not told me that they had given me a room with two twins. When I had returned to the front desk, the receptionist told me that no king-size bedrooms were available. When I requested to cancel the reservation, she suddenly found a room with the king size bed. I do not appreciate when hotel staff lie to me.
Stayed 1 night in Feb 2024
Response from Wesley Bowser, General Manager on 18 Feb 2024
Dear Ilan: We sincerely apologize for any misunderstanding at check in. Your reservation was for a run-of-house room type, which is whatever room type is available. It appears a king became available and the front desk was able to accommodate your request. Thank you.

10/10 Excellent

Hannah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Wesley Bowser, General Manager on 13 Feb 2024
Dear Hannah: Thank you so much for being our guest and for taking time to review your stay with us! We hope to see you again soon!

10/10 Excellent

margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Really helpful
Stayed 2 nights in Feb 2024
Response from Wesley Bowser, General Manager on 11 Feb 2024
Dear Margaret: Thank you for staying with us and for taking time to rate your stay! We hope to see you again real soon!

10/10 Excellent

Sherrill L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Wesley Bowser, General Manager on 9 Feb 2024
Dear Sherrill: Thank you for being our guest and for rating your stay with us! We hope to see you again real soon!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel, clean, new, friendly staff!!
Stayed 2 nights in Feb 2024
Response from Wesley Bowser, General Manager on 5 Feb 2024
Dear Thomas: Thank you for reviewing your stay! We are delighted you had a nice time and hope to see you again real soon!

10/10 Excellent

Lori N Barry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast. Friendly staff
Stayed 1 night in Jan 2024
Response from Wesley Bowser, General Manager on 30 Jan 2024
Dear Lori: Thank you so much for staying with us! We hope to see you again real soon!

10/10 Excellent

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Atmosphere with hammocks and water view very nice. Only problem we found was knob to timer on outdoor hot tub missing. Had to get pliers ofmy own to twist jets on.
Stayed 1 night in Jan 2024
Response from Wesley Bowser, General Manager on 29 Jan 2024
Dear Bonnie: Thank you for taking time to review your stay with us! We hope to see you back soon!

10/10 Excellent

tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Verry clean hotel
Stayed 2 nights in Jan 2024
Response from Wesley Bowser, General Manager on 29 Jan 2024
Dear Tom: Thank you for being our guest and for reviewing your stay! Please come back again real soon!

10/10 Excellent

Aracely

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Wesley Bowser, General Manager on 29 Jan 2024
Dear Aracely: Thank you for staying with us and for rating your stay! We hope to see you again real soon!

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities
The entire experience was the best
Stayed 2 nights in Jan 2024
Response from Wesley Bowser, General Manager on 29 Jan 2024
Dear Calvin: Thank you for rating your stay! We hope to see you again real soon!

10/10 Excellent

Autumn

Stayed 1 night in Jan 2024
Response from Wesley Bowser, General Manager on 30 Jan 2024
Dear Autumn: Thank you for rating your stay with us! We hope to see you again soon!

10/10 Excellent

Kobe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Wesley Bowser, General Manager on 29 Jan 2024
Dear Kobe: Thank you for rating your stay! We hope to see you back soon!

10/10 Excellent

John, Tampa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 2 nights in Dec 2023
Response from Wesley Bowser, General Manager on 30 Jan 2024
Dear John: Thank you for being our guest! Please come back again real soon!

4/10 Poor

Leslie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The sheets were so dirty and had boogers and dirt. The pullout had trash and nasty dirt. There was leftover hair on the toilet paper holder. There was a hooker in the parking lot. Horrible nasty hotel.
Stayed 1 night in Dec 2023
Response from Wesley Bowser, General Manager on 31 Dec 2023
Dear Leslie: We would like to express our sincere apologies in regards to any issues you state you encountered. This is highly unusual and we assure this is not our standard. We hope any issues were corrected during your stay and that you may give us another chance in the future.

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay!
Stayed 3 nights in Dec 2023
Response from Wesley Bowser, General Manager on 31 Dec 2023
Dear Holly: Thank you for being our guest! We are glad to see you had a nice time and hope to see you back again real soon!

8/10 Good

Jennifer

Stayed 1 night in Dec 2023
Response from Wesley Bowser, General Manager on 21 Jan 2024
Dear Jennifer: Thank you for being our guest! We appreciate you taking time to rate your stay and hope to see you again real soon!

10/10 Excellent

HAYDEE

Liked: Cleanliness, staff & service, property conditions & facilities
I say check in. Room was clean. Lots of nearby places to eat.
Stayed 1 night in Dec 2023
Response from Wesley Bowser, General Manager on 31 Dec 2023
Dear Haydee: Thank you for being our guest and for taking time to share your comments! Please come back again very soon!

10/10 Excellent

Shari

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Hotel staff were very friendly. Rooms were very clean and comfortable.
Stayed 1 night in Dec 2023
Response from Wesley Bowser, General Manager on 31 Dec 2023
Dear Shari: Thank you for reviewing your stay! We appreciate your comments and hope to see you again soon!

10/10 Excellent

victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, kitchen and cleaning staff were great!
Stayed 3 nights in Dec 2023
Response from Wesley Bowser, General Manager on 20 Dec 2023
Dear Victoria: Thank you for being our guest! We appreciate you taking time to review your stay and we hope to see you again real soon!

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Wesley Bowser, General Manager on 18 Dec 2023
Dear Jaime: Thank you so much for being our guest and for rating your stay! We hope to see you again soon!

8/10 Good

Kaylene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Wesley Bowser, General Manager on 10 Dec 2023
Dear Kaylene: Thank you for rating your stay with us! We are happy to see you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Mike

Liked: Staff & service, property conditions & facilities
Very nice staff
Stayed 1 night in Dec 2023
Response from Wesley Bowser, General Manager on 8 Dec 2023
Dear Mike: Thank you so much for rating your stay, we appreciate it! Please come back again real soon!

10/10 Excellent

Crissy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Wesley Bowser, General Manager on 8 Dec 2023
Dear Crissy: Thank you for rating your stay with us! We hope to see you back soon!

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
The staff was so very nice. They went over and beyond to see to your needs. Quiet, family friendly. Would stay here again.
Stayed 6 nights in Nov 2023
Response from Wesley Bowser, General Manager on 8 Dec 2023
Dear Jerry: Thank you for your review and for being our guest! It was our pleasure! We hope to see you again real soon!

10/10 Excellent

Ted, Rochester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable hotel, Good staff, good breakfast and a really nice back area with a pool/hot tub ….
Stayed 9 nights in Nov 2023
Response from Wesley Bowser, General Manager on 29 Nov 2023
Dear Ted: Thank you for staying with us! We hope to see you again real soon!

10/10 Excellent

Allen, Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Wesley Bowser, General Manager on 29 Nov 2023
Dear Allen: Thank you for being our guest! We hope to see you back again soon!

6/10 Okay

richard

Travelled with family
Liked: Staff & service
Maid service needs to get motivated and get the job done totally and correctly. Breakfast needs some improvement.
Stayed 3 nights in Nov 2023
Response from Wesley Bowser, General Manager on 29 Nov 2023
Dear Richard: We sincerely apologize for any issues regarding breakfast. We will certainly address any concerns with the team. Thank you for being our guest.