reached late evening to check in, rooms were already available. upon reaching the room, noticed the room was very musky. no decent wardrobe and the air cond was very noisy at times. the fridge cant be switched on as it was moved from its original location thus the plug was too far away. the wifi was also out of service. second day, had to ask the front desk to ask the staff to move the fridge, fix the internet and check on the water supply as there was water disruption on the second day! breakfast was very limited and the restaurant didnt refill the unavailable dishes. noticed they were signages with different directions for the Kiblat in the room and both directions were wrong. the bedding was not very comfortable and didnt manage to sleep properly at night. very poor soundproof and could hear some teens laughing and smoking along the corridor. the front desk counter staff were not very friendly, not very courteous and they hardly smile. the only staff worth the praise was Awal who works at the restaurant: very courteous and friendly.
Elle
於 2018 年 4 月住了 3 晚
6/10 一般
真實旅客
2016年10月25日
真實旅客
8/10 不錯
真實旅客
2015年12月30日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
My 1st stay at Emas Hotel Tawau
Confortable. The bed matches my sleeping conditions.