I booked this place a week prior to our stay. We travel to the property from Phoenix and wait all day to check in since we couldn’t check in till 4pm. I have my email confirmation, “keys”, gate codes, door code, and all the instructions for our stay. We are on the property and unable to get in the door, so we called the property manager and she had no record of our stay. She said someone just left the property and she needs to get someone in to clean up but she would need a few hours. We didn’t have a few hours to wait outside it was cold, wet, and rainy so we ended up finding a hotel. I asked her if I would get refunded and she said she would. I found it interesting how she didn’t have my reservation but was able to find my information/ reservation without me providing any of my personal information and refund my money immediately. Still dont know who dropped the ball but it it was a very disappointing experience.