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德克薩斯特雷爾 6 號汽車旅館的評價

2 out of 5
德克薩斯特雷爾 6 號汽車旅館
101 Mira Place, I-20 at SR 34, Virginia Street, Exit 501, Terrell, TX

評價

7.0

不錯

10 分評分，優異；369 則評價中有 96 則" "
8 分評分，不錯；369 則評價中有 111 則" "
6 分評分，一般；369 則評價中有 68 則" "
4 分評分，欠佳；369 則評價中有 38 則" "
2 分評分，很差；369 則評價中有 56 則" "

7.2/10 

整潔度

7.4/10 

職員與服務

6.0/10 

設施服務

6.8/10 

住宿狀況

6.8/10 

環保程度

評價

10/10 優異

Keith

多人同遊
讚好：整潔度、職員與服務和住宿狀況
A quick easy reservation setup to start my stay and enjoy.
於 2024 年 5 月住了 2 晚
Mack 於 2024年5月15日的回應
Dear Keith;Thank you for ratings and feedback. We appreciate it and look forward to see you again.

4/10 欠佳

Nicole

不滿：整潔度、職員與服務和住宿狀況
Limited amenities, the floor was dirty and when one of the surrounding rooms were taking a shower at 2am you could hear the water running through the walls.
於 2024 年 5 月住了 1 晚
Mack 於 2024年5月15日的回應
Dear Nicole;We’re sorry for inconvenience due to noise and floor cleanness. We take your input seriously as our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.

10/10 優異

Christa (terrell)

讚好：整潔度、職員與服務和住宿狀況
Very quiet friendly staff
於 2024 年 4 月住了 1 晚
Mack 於 2024年4月4日的回應
Dear Christa;Thank you for your compliments about staff and ratings. We look forward to provide same pleasant stay on your next visit.

4/10 欠佳

David

不滿：住宿狀況
The staff was friendly, but they hung out outside with their friends all through the night. Hotel says no smoking but smells like cigarettes. Bed was really uncomfortable. Lights barely worked in the room. They kept flickering.
於 2024 年 3 月住了 1 晚
Mack 於 2024年3月20日的回應
Dear David;Thank you for your compliments on staff, however please accept our apologies regarding room freshness and maintenance on light bulb. I hope you give us another chance to provide better accommodations on your next stay with us.

10/10 優異

Roderick

讚好：職員與服務、設施服務和住宿狀況
seem like people just standing around the building , thats not renting a room
於 2024 年 3 月住了 1 晚
Brand Experience Team 於 2024年3月18日的回應
Hi Roderick, We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Natalie #Team6

10/10 優異

Nancy

讚好：整潔度、職員與服務和住宿狀況
I have stayed here several times and I do not ever have any issues staff is nice, rooms are clean.
於 2023 年 12 月住了 1 晚
Mack 於 2024年3月5日的回應
Dear Nancy;Thank you for your loyalty and compliments about staff and cleanness. We appreciate it and look forward to see you again.

10/10 優異

Santiago D.

於 2024 年 2 月住了 2 晚
Mack 於 2024年2月12日的回應
Dear Santiago;Thank you for ratings and we look forward to provide same pleasant stay on your next visit with us.

10/10 優異

Karen

於 2024 年 2 月住了 1 晚
Mack 於 2024年2月12日的回應
Dear Karen;Thank you for ratings and we look forward to see you soon.

6/10 一般

Andrew

讚好：職員與服務
不滿：住宿狀況
於 2024 年 1 月住了 1 晚
Mack 於 2024年2月12日的回應
Dear Andrew;Thank you for ratings and we hope to see you again for better experience on next stay with us.

10/10 優異

Vergil

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Value
Great value
於 2024 年 1 月住了 1 晚
Nancy Y. 於 2024年1月23日的回應
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 優異

Terri-Ann

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great place to stay. Would recommend to others.
Mack 於 2024年1月10日的回應
Dear Terri-Ann;Thank you for taking time tow write review regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you and see you again.

2/10 很差

Jeffrey

商務旅客
不滿：設施服務
Couldn’t verify my check in. Had to show my reservations on my cell.reoccurring problem
於 2024 年 1 月住了 1 晚
Mack 於 2024年1月10日的回應
Dear Jeffrey;I am sorry your experience did not meet expectations regarding check in; allow me to express my sincerest apologies. Please know the issue you experienced is an exception to our guest commitment, and appropriate measures will be taken to address the problem and prevent future occurrence. We appreciate your sharing your concerns and hope you will give us an opportunity to better serve you in the near future.

6/10 一般

tonya

讚好：整潔度、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Mack 於 2024年1月10日的回應
Dear Tonya;Thank you for your feedback and hope to see you again.

2/10 很差

Michael

於 2023 年 12 月住了 3 晚
Mack 於 2024年1月10日的回應
Dear Michael;Please accept our apology for not exceeding your expectations. I hope you give us another opportunities to provide superior accommodations on your next stay.

8/10 不錯

michael

讚好：整潔度、職員與服務和住宿狀況
All in all good room, quiet, reasonable beds and pillows.
於 2023 年 12 月住了 1 晚
Brand Experience Team 於 2023年12月7日的回應
Hi Michael,Thank you for the excellent review! We hope to see you soon.Lilith#Team6

6/10 一般

Bryan

2people
於 2023 年 11 月住了 7 晚
Brand Experience Team 於 2023年12月7日的回應
Hi Bryan,Thank you for positively rating your stay!!Lilith#Team6

2/10 很差

Marla

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Waffle house was within walking distance and we were able to checkin early but we were woken up by call from front desk at 12:30 a.m. accusing us of smoking in our romm. Which was not true. But i thought it was rude to call at that hour...
於 2023 年 11 月住了 1 晚
Mack 於 2023年11月24日的回應
Dear Maria;Please accept my apology regarding front desk staff calling at midnight. That's unacceptable and Rest assured that staff will be hold accountable for their actions. Once again thank you and hope to see you for better experience on your next stay with us.

10/10 優異

Timothy

家人同遊
讚好：職員與服務
The stay was amazing like always just one complain was that the room smell like cigarettes other than that everything was perfect
於 2023 年 11 月住了 1 晚
Mack 於 2023年11月24日的回應
Dear Timothy;Thank you for your feedback and compliments about staff. However please accept apology regarding smoking smell. We will be using your feedback for improvement. Once again thank you.

2/10 很差

Tonya

伴侶同遊
不滿：職員與服務、設施服務和住宿狀況
I had reserved a queen bed ended up with 2 singles so myself and husband had to sleep in separate beds. No where by the bed to plug in cell phone charger or my heating pad. I have to sleep With hearing pad on shoulder so i got very little Sleep. I even showed the gentlemen at the desk that my comformation had queen bed on it. The riom smelled like old cigarette smoke to.
於 2023 年 11 月住了 1 晚
Mack 於 2023年11月8日的回應
Dear Tonya;Please accept our apology regarding room upgrade. Our intention was to provide more beds & roomier room and I am sorry that we disappointed you. We will keep it in mind for better improvement on communication for our future guests. I hope you give us another opportunities to provide superior accommodations on your next stay with us.

8/10 不錯

Martha

讚好：整潔度
於 2023 年 10 月住了 1 晚
Mack 於 2023年10月21日的回應
Dear Martha;Thank you for your business and ratings. we appreciate it and look forward to see you again.

10/10 優異

Bonny

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
It was amazing like always. The cleaning staff is awaome! It’s been a place we stay while we remodel our home. Good place to bring our dogs
於 2023 年 10 月住了 1 晚
Mack 於 2023年10月4日的回應
Dear Bonny;Thank you for taking time to write review about your stay with us. It's pleasure to receive such a compliments and I hope your house will be ready soon and when ever you need place stay we are open to welcome you back. Once again thank you.

2/10 很差

Wayne

於 2023 年 9 月住了 2 晚
Mack 於 2023年10月21日的回應
Dear Wayne;Please accept our apologies for not exceeding your expectations. I hope you give us another opportunities to provide superior accommodations on your next visit.

8/10 不錯

Jonathan

於 2023 年 9 月住了 1 晚
Mack 於 2023年9月30日的回應
Dear Jonathan;Thank you for your feedback and ratings. We look forward to see you again.

2/10 很差

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Terrible motel stay experience
Had difficulty understanding the 2 males during check in. Said my credit card would only be charged day by day after I inquired as to why they were running my cc through the cc machine. Also, don't understand or agree with the $30 dollar required deposit when they charged the full amount of my invoice as soon as I checked in. I received a notice almost immediately showing the charge had hard posted to my cc account. The room had a musty and smoky smell to it. Folks you CAN NOT remove smoke and cigarette tar from walls and curtains without a very stringent removal process. Painting over smoke infused sheet rock will not get rid of the smell. The bath tub had a crack in the bottom of it. Bathroom light switch cover was cracked and dirty. Bottom of bathroom door was deteriorating. Also, when going to the check out counter the first interaction with the female staff didn't even give me a simple salutation. I had to ask first and then politely suggest she should try it. The second interaction with a different female staff was just as bad. Stood at the counter for a bit until she noticed me via the cameras and then from the back office proceeded to ask me what I needed. UNBELIEVABLY RUDE. Get your damn lazy A$$ up out of your office chair and come properly address your paying customers concerns. This was undoubtedly some of the worst customer service I have ever encountered. Needless to say I can't imagine ever staying at a Motel 6 establishment again. I also can't recommend it
於 2023 年 8 月住了 5 晚
Mack 於 2023年9月12日的回應
Thank you for taking the time to share your experience with us. I am sorry your experience did not meet expectations; allow me to express my sincerest apologies. Rest assured appropriate measures are being taken to address the problem and prevent future occurrence. We appreciate your sharing your concerns and hope you will give us an opportunity to better serve you in the near future.

2/10 很差

Kathryn

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Rooms stunk like urine and waist water. fire alarm went off and no one woke up the ppl to let them know to be aware of a possible fire. Unsafe...
於 2023 年 9 月住了 1 晚
Mack 於 2023年9月5日的回應
Dear Kathryn;Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.

10/10 優異

Boni

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 1 晚
Mack 於 2023年8月15日的回應
Dear Boni;Thank you for your business and ratings. We look forward to see you again.

8/10 不錯

Joshua

讚好：整潔度、職員與服務和住宿狀況
Quite
於 2023 年 7 月住了 1 晚
Mack 於 2023年7月29日的回應
Dear Joshua;Thank you for your feedback and ratings. We look forward to see you soon.

8/10 不錯

James

讚好：整潔度、職員與服務和住宿狀況
It was q good stay
於 2023 年 7 月住了 2 晚
Mack 於 2023年7月18日的回應
Dear James;Thank you for your feedback and ratings. We look forward to accommodate soon.

4/10 欠佳

Charles

家人同遊, 商務旅客
不滿：整潔度和住宿狀況
Dirty place. Smells.
於 2023 年 7 月住了 2 晚
Mack 於 2023年7月18日的回應
Dear Charles;Please accept our apologies for not exceeding your expectations. we will be using your feedback for improvement and hope that you give us another opportunities to provide superior accommodation on your next stay with us.

8/10 不錯

Donnie

讚好：職員與服務和住宿狀況
Dc
於 2023 年 4 月住了 1 晚
Mack 於 2023年7月8日的回應
Dear Donnie;Thank you for ratings and business. We look forward to see you again.

10/10 優異

Martha Patricia

伴侶同遊
讚好：整潔度和職員與服務
Very nice place.
於 2023 年 7 月住了 1 晚
Mack 於 2023年7月8日的回應
Dear Martha Patricia;Thank you for compliments and ratings. We look forward to provide another great stay with us.

8/10 不錯

Jesus

讚好：職員與服務
不滿：住宿狀況
Cheap prices are unsuperb but hygienic is very poor.
於 2023 年 6 月住了 3 晚
Mack 於 2023年7月4日的回應
Dear Jesus;Thank you for your feedback and we will be using your feedback for improvement. We appreciate it and look forward to see you for better accommodations on your next stay with us.

6/10 一般

Richard

Worth the Bargain Price
This Motel 6 was worth the bargain price. Courteous staff, quick check-in, adequate room, clean, little pool. I would stay again.
於 2023 年 6 月住了 1 晚
Mack 於 2023年6月18日的回應
Thank you for staying with us and I am glad to hear that you will be back here. I hope to see u again.

8/10 不錯

Cesar

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 6 月住了 1 晚
Mack 於 2023年6月18日的回應
we are glad that you enjoyed your stay with us, I hope to see you soon again. until then, we will leave light on for you.

10/10 優異

Andrew

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 5 月住了 1 晚
Mack 於 2023年6月18日的回應
we are glad that you enjoyed your stay with us, I hope to see you soon again. until then, we will leave light on for you.

8/10 不錯

CHERYL

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 6 月住了 3 晚
Mack 於 2023年6月18日的回應
we are glad that you enjoyed your stay with us, I hope to see you soon again. until then, we will leave light on for you.

10/10 優異

Shelly

商務旅客
讚好：整潔度、職員與服務和住宿狀況
Very clean, nice staff. The only problem is booking a deluxe room but there is no refrigerator or microwave. This has happened to me the last few stays.
於 2023 年 5 月住了 1 晚
Nancy Y. 於 2023年6月13日的回應
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

4/10 欠佳

Julius

讚好：職員與服務
不滿：住宿狀況
The staff were friendly, professional & efficient. The room (229), however, needs remodeled & updated. There were only two working lights in the room, the bathroom & one next to the tv. The bathroom sink had a whole punctured in the porcelain sink. The bathroom floor had a whole punctured in the tile floor. The telephone was unplugged and filthy. The top of the wardrobe area had a roachtrap taped to the top of it. The window curtain was wrinkled, torn and had paint stains. The wall around the bed look to have been painted by a child. The linens on the bed were well worn with a whole in the bottom sheet. While this sounds like an exaggeration, it is actual & detailed. I only stayed in the room a total of about 7 hours to catch up on sleep while traveling. I believe Motel 6 as a whole can do better than this.
於 2023 年 6 月住了 1 晚
Nancy Y. 於 2023年6月13日的回應
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 很差

Jonathan

讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
於 2023 年 5 月住了 1 晚
Mack 於 2023年5月30日的回應
Dear Jonathan;Thank you for your feedback and please accept our apologies for not exceeding your expectations. I hope you give us another opportunities to provide superior accommodations on your next stay with us.

10/10 優異

Austin

於 2023 年 5 月住了 1 晚
Mack 於 2023年5月20日的回應
Dear Austin;Thank you for wonderful ratings and we look forward to provide another great stay with us.

8/10 不錯

Christy

於 2023 年 5 月住了 1 晚
Mack 於 2023年6月18日的回應
we are glad that you enjoyed your stay with us, I hope to see you soon again. until then, we will leave light on for you.

10/10 優異

Brayan

於 2023 年 4 月住了 5 晚
Mack 於 2023年5月13日的回應
Dear Brayan;Thank you for excellent ratings and business. We look forward to provide another great stay with us.

8/10 不錯

Apolonio

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 4 月住了 1 晚
Mack 於 2023年5月1日的回應
Dear Apolonio;Thank you for your business and ratings. We appreciate it and look forward to see you soon.

8/10 不錯

Rhonda

於 2023 年 4 月住了 1 晚
Mack 於 2023年5月1日的回應
Dear Rhonda;Thank you for ratings. We appreciate it and look forward to see you again.

2/10 很差

Todd

家人同遊, 伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
worse by place I have ever stayed!!! There were no light bulbs in the lights the door didn’t lock. we requested a non smoking room they switched us to a smoking room and told us is was nonsmoking. I got extremely sick in the middle of the night and we had to leave. The staff was awful
於 2023 年 4 月住了 1 晚
Mack 於 2023年4月23日的回應
Dear Todd;Please accept our sincerest apologies for the inconvenience you experienced due to the light bulb and door lock issues. I did notice that our staff had switch your room and I can assure you that hotel is 100% non smoking. I can assure you that corrective measures will be taken to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for bringing this to our attention and we hope to see you again at Motel 6 when your travel plans require a night's lodging.

8/10 不錯

Shelly

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was a nice stay
於 2023 年 3 月住了 5 晚
Mack 於 2023年4月7日的回應
Dear Shelly;Thank you for rating and feedback. We appreciate it and look forward to provide another nice stay with us.

8/10 不錯

raymond

讚好：整潔度、職員與服務和住宿狀況
The place was well staffed and the room and bed was great.
於 2023 年 3 月住了 1 晚
Mack 於 2023年3月28日的回應
Dear Raymond;Thank you for your feedback and compliments, we appreciate it and look forward to provide same pleasant stay on your next visit with us.

10/10 優異

Cesar

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 3 月住了 1 晚
Mack 於 2023年3月28日的回應
Dear Cesar;Thank you for ratings and look forward to see you soon.

10/10 優異

Perla

伴侶同遊
讚好：整潔度和職員與服務
Great staff at the motel
於 2023 年 3 月住了 1 晚
Mack 於 2023年3月28日的回應
Dear Perla;Thank you for your feedback and compliments about staff. We appreciate it and look forward to provide same great service on your next stay with us.

10/10 優異

Byron

於 2023 年 2 月住了 1 晚
Mack 於 2023年3月3日的回應
Dear Byron;Thank you for Ratings and business. We look forward to provide another pleasant stay with us.