Nairobi The Aga Khan University Hospital Hotels

"Exceptional "

"From the moment a guest drives up to the hotel, there is attention given to safety and comfort. The staff at this hotel works hard to provide a safe, clean, comfortable, environment meeting any need for the guest. This hotel has been my top choice in Nairobi since 2021 and I have grown to love the staff. "

"Fabulous stay "

"We travelled with family of four from Australia. Novotel exceeded our expectations in everything, good for its price, rooms are clean and bed is wonderful, located between two big shopping malls Sarit and Westgate. Staff is awesome and very cooperative. Breakfast is basic, but good. We recommend this hotel to anyone. Very safe and comment for everything. We will definitely come back again. "

"Staff: The staff was amazing! So much so I contacted the front office manager Simone Mwangi and sung the praises of the following outstanding people: - Agatha Francis ( front desk agent) -Kevin ( front desk agent) -Cleophas- server Matrade- Spa -Massi greeters at the entrance -All the staff on the Executive Lounge! The property is well maintained and love the pool & spa"

"Everything was good the staffs are nice and the room is very clean and spacious "

"Older, beautiful hotel with a lot of character and charm had everything that you wanted. The staff was friendly, accommodating, and helpful. Couldn’t ask for a better people I would definitely stay in this hotel again."

"My stay at the hotel was very successful. The only problem was the inability to receive an invoice, which I learned about shortly after arrival."

"I've lodged at Cloud on multiple occasions, each time my expectations were met. Clean rooms, comfortable beds, a nice and delicious breakfast buffet, and a restaurant that serves excellent room service. "