鄰近南安普敦布魯克劇院酒店 | 熱門南安普敦布魯克劇院住宿限時優惠每晚可低至 HK$256

「Great Property. Staff very friendly and helpful. Rooms clean and well appointed」

「It gives the 3 C's....Clean, Comfortable & Cozy.」

「Lovely hotel」

「Good but no parking in hotel.」

「Upon arrival, I was initially assigned an occupied room. The place was unstaffed, and the provided phone number was unreachable. I had to ask other guests for an alternative number. I called, texted, and left a WhatsApp message on that number, but received no response for at least an hour.When I finally received a text message with details for a new room, I found the bed was broken and the room was freezing cold. A staff member told me he would come to fix the issue but ultimately never showed...

「The bedsheets were dirty with holes in them from cigarette burns and the smoke alarm was covered by a glove hanging on the ceiling Was told a cleaner would come out, but they never did. We did not stayed the night and had to find somewhere else.」

「Terrible. Not at all as advertised. Front door was unlocked and open on arrival. Room door was open on arrival and unlockable. Room window was damaged and stuck wide-open, completely unclosable. I called the contact number and had no answer and received no call back. I arrived towards midnight at the property and still chose not to stay here.」

「Could not even get in the room!!!!!!!!」

「Do not stay. No staff in property. Got passcode for a room that's different from my booking. Property was dirty and the room had someone else living there. I met people that rent one of the room for months (which was the room I was booked for), and told me the other room (that I got passcode for) also has a person living there for months. I had to find a different place to sleep urgently, and I'm trying to get refund.」

「Great experience for families with very comfortable beds.」

「The pictures showed Netflix but it was not available, the channels were difficult to access so the tv is not user friendly. The hot tub showed an error and so we felt it was not safe to use. The front bedrooms did not have adequate curtains even none in one room. 」

「The room was too cold, window can not close. Mattress is all spring no foam, very uncomfortable. 」

「It was terrifying! I booked one of my accomplished musicians to stay after our long late evening rehearsal. When we enter the room (no staff available of course ro even speak to), we found the room had bed laid already by strangers! Later, 3 drunk guys returned to my reservation room 9, sleeping on the bed and one drunk man was on the floor!」

「This was terrible place, I didn't stay at the property, what a waste of my money.」

「Not what it seems. Had a room with a small kitchen , dirty bowls and plates left in oven which had been there for some time going by the smell. Had a "private bathroom" which was shared by the room next door. Had one night here and bailed out. Had booked to come back three weeks later but soon cancelled that.」

「We had a very stressful and disappointing experience. We arrived around 12:00 AM and were able to open the main entrance, but the room door would not open despite trying many times. We spent almost an hour trying to access the room and called for help, but there was no support available at all. As a result, we were left outside late at night and had no choice but to book a hotel at the last minute, which cost us a lot of money. This caused a lot of stress, inconvenience, and extra expense. The...

「No towel provided. Toilet was dirty. Very uncomfortable bed- pillow was flat. Nor recommend it」

「room was double booked but they gave us another room, took about 20 mins. We were locked out when we came back later/ no front door key. This took about 15 mins. Run on a shoe string but very cheap. You pay your money and this is what you get. Staff very friendly and nice but the systems dont work at all there, need better organisation and a front door key. Also rooms need a spruce up!」