London The Crystal Hotels

"Eveything was great"

"Great locations but hotel dated. Staff are great. "

"Room was clean and modern, very well appointed. Bathroom good and room spacious. The area has much building work so it's not advisable to open windows."

"- long queue over 30 mins to check in - given a different room to one I booked and front office staff refused to change on grounds they are overbooked! - In-room Dining simply refuse to pick up call - poor facilities in the room. So called Superior room does not even have disposable slippers"

"Cistern fault in first room so allocated another room. A number of breakfast items were either very depleted or missing. Had to ask for them to be restocked... ! Was told that restocking of heated pastries would take 25 minutes!"

"Very friendly receptionist (Alex)"

"There was mold on the ceiling of our room but the staff was really friendly and public transport in & out of London is really easy to navigate"

"Easy walking distance from London City Airport, and excellent customer service. I really enjoyed dinner in the restaurant, the comfortable exceptionally well designed room, breakfast buffet, and noon checkout. Highly recommend!"

"Hazel at front desk greeting and checking was AMAZING! went out of her way -tto make sure everything was explained-toured-shown to me after i checked in. Breakfast is a full spread -well worth the extra added to room charge if you desire. Room was clean -and modernly redone alone with rest of hotel. I wa a single- I had room to move around- if your a a big couple room would be very small- Diffently small if a couple with child. Honor bar in fridge-npresso coffee - lots of power and charging outlets in room.."