Baltimore The Mall in Columbia Hotels

"The first room we were put in smelled like smoke, room switch took an hour. Staff complained about new private ownership instead of corporate management. Door for second floor was kicked in at some point, never replaced, probably by a patron whose card key stopped working and lost access to his room, or maybe by someone trying to rob the guy selling bud on the 3rd floor. Either way, we stayed last year and the quality of the rooms had dropped, property standards dropped but so did the price. Whatever they are spraying to kill the bed bugs is working but also dropping the air quality inside the rooms. The hygiene for sheets seems to be spraying instead of washing. "

"The property was clean, well staffed and offered an ample, tasty breakfast daily. I was very disappointed that the indoor pool/jacuzzi was out of order during my entire stay. Since the weather was cold (February), this advertised feature was extremely attractive and the reason I booked this hotel. I brought this to the manager’s attention, at check-out, and he did give us Hilton Honors points for the inconvenience. However, I feel the property should have notified me that the pool/jacuzzi was out of order when my reservation was confirmed. "

"Friendly staff, beautiful room, great food "

"Room was good but the lady at the front desk was less friendly."

"The house was very spacious for 6 people and had enough seating both at the table and in the living spaces for everyone. "

"Very clean"