Bury St Edmunds The Malthouse Project Hotels

"Great Hotel was at a 50th birthday party so stayed at the hotel friendly staff everything was perfect Perfect"

"The pub itself was lovely and welcoming, check in was easy, however there were a few things that i personally consider needs addressing The restaurant doesn’t start serving food for guests until 6.30 pm and when you have been on business all day i just wanted to relax with some nice food and a glass of wine, the reception told me the chip shop was open, that is where i went. The room on arrival was very cold as the radiator was not on, blinds in the bathroom did not close and the towel rail was very dirty, the netflix channel was stuck on a foreign language so couldn’t access or add my account, please also consider removing the green light that stays on all night inside the room by the door, it was very difficult to block it out, however breakfast was amazing "

"The room was lovely and clean the beds were really comfortable. Staff were lovely, we had a lovely meal and following morning breakfast. We will be definitely coming back"

"Staff were very helpful. Lovely area, with good facilities. "

"."

"Very helpful staff, spacious and warm room"

"I went for a birthday party and had a wonderful stay. The room was very comfortable and well-equipped with all the amenities, including an iron. Breakfast was delicious, and I especially loved the gym and swimming pool. The jacuzzi, sauna, and steam room made the experience even more relaxing. I truly enjoyed my stay!"

"The room was advertised as soundproof however the noise from the adjoining room was too loud, we had to move rooms. The breakfast was until 10:30 as stated by the receptionist, when arriving for breakfast at our booked time or 10am we were told breakfast was finished. The spa jacuzzi was not warm enough and surrounding pool area in the spa was cold, robes were an extra expense. Parking cost £10 per 24hrs yet the car park was not busy and far from built up areas, we wasn’t sure the reason for the charge to park in the countryside! Only disabled badge holders were allowed to park directly outside the windows of the rooms, there was 5 cars parked in these spaces and only 1 had a disabled badge displayed. The car door slams, radios and loading u loading guests really disturbed us outside our room window. Staff were very friendly at all times."

"Room was clean, staff fabulous excellent service "