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"My husband and I decided to go to this place to celebrate our wedding anniversary because the pools were supposedly heated—but that isn't the case. Only the lazy river is a little warm."

"Family affair with two toddlers went for the first time to Orlando. We stayed at cabana Bay. This resort was the best resort we’ve stayed in. The food was good. The drinks were good. My kids had so much fun that we had to stay an extra day a big plus you walked to the volcano. Bay and shuttles were free for Universal Studios."

"I booked the Fontainebleau Miami through Hotels.com expecting a luxury, five-star experience. What I got instead was a frustrating, overpriced mess that completely failed to live up to its reputation. The service was wildly inconsistent. Staff ranged from indifferent to outright dismissive, which is shocking at this price point. I even suffered a documented slip and fall on property, reported it immediately to security, and not once did Hotel management follow up, offer assistance or compensation of any kind, or show even basic concern. Trying to obtain a copy of the incident report afterward has been an exhausting runaround, which only adds to the frustration. On top of that, the resort nickel-and-dimes you at every turn. Mandatory service charges are added automatically, regardless of the actual level of service, which often didn’t justify the cost. For a property that markets itself as high-end, the overall experience felt transactional rather than hospitable. The facilities themselves are visually impressive, but that’s where the positives end. When you’re paying premium rates, you expect premium treatment, accountability, and professionalism. This property missed the mark on all three. I would strongly caution anyone considering booking through Hotels.com to manage expectations or explore other options. There are far better hotels in Miami that actually understand what true hospitality looks like."

"The resort was family friendly. The resort had direct access to the beach. We frequented the heated pool during our stay. The other pools were a little chilly yet. The bar hours were limited and drinks were fairly pricey. There was only one restaurant option on site. Staff were very friendly. We had the pool view room, which had a balcony that was great to hang stuff out to dry. The wristband key card was nice to have instead of needing to carry a room card around. Overall, would recommend the resort . "

"Great hotel, will be back next year!"

"Room was clean. Staff was GREAT!! Beds were not comfy at all.. be prepared for your back to be broke in the morning. "

"The room was clean, comfortable bed. Great pool, shuttle service to and from the airport worked great. It is an older style hotel but convenient and good value for money. Not a lot nearby but there was a restaurant right next door. "

"My suit was large but needs major upgrades. They need to remove the carpet in the rooms and update everything. Ripped couches, the shower was stained, toilet flushes slow. Sink drains slow. Appliances are getting old but whatever. Even the balcony exterior looks old and needs updating. It wasn’t terrible but it wasn’t wow and it you like a luxury feel like me then this might not be the place for you. It’s mid lol if they update the heck out of it I’ll be back if not I’m parting ways. Staff was really good and so was house keeping but the owner really needs to invest in his property. Also why is there no Jacuzzi outside? Pool was a little dirty at the bottom and all the tanning chairs were torn up. "

"Breakfast was fresh, shrimp tacos amazing! Enjoyed a relaxing day in the lazy river."