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"We checked in at 3:45 p.m. and had to wait almost two hours for a room to be ready. When we finally got our room, it looked just okay. I was pleased with the view since I had paid extra for it. However, the room needed significant updates, including the floor. The floor was so dirty that the kids’ socks were black, and the bathroom had a poop stain that had been there for who knows how long. To make matters worse, the master bathroom showerhead leaked at night. We didn’t get any towels in any of the bathrooms; only some raggedy old towels that looked like they hadn’t been washed in ages. I’m so disappointed with this place. I was expecting a 4-star hotel, not a cheap motel. For this being our first family trip to Disney, I was really hoping for a better experience."

"Lot of money to be late with my room. One person working at the main desk at 4pm when main check in time arrived. Crowne Plaza has dropped in my rankings. "

"All was great "

"Very offended that staff on the beach took 2 beach chairs away from us unless we paid for them, claiming I’d be taking chairs away from others. Meanwhile there was many many many chair’s unoccupied and/or tied up. I paid for 4 people to be in my room, and was paying a $75 per day resort fee, which should’ve included a chair for 4 people to sit on. How ridiculous. "

"Rooms were awful. Management at the front desk awful. Dirty. DON’T WASTE YOUR MONEY!!!!"

"Friendly staff, easy check in and out. "

"Terrific stay!"

"Great"

"Overall an excellent experience with a few notes: - WiFi was poor and made work impossible at times and affected TV channels in room - 20% gratuity included in everything everywhere at the property. Made prices pretty steep across the board - $50 resort fee - check when you book if that’s included or not. -staff very friendly and helpful so the guaranteed tip didn’t seem to cause any reduced service level overall I recommend this property for families with kids "