Dallas The Star District Hotels

"It wasn’t unnecessarily UNCLEAN but we did have a spider in our bathroom and after doing some research, it ended up being a brown recluse! We killed it and took it to the front desk to show them and I think their response was a little disappointing because of the severity of the type of spider was., they said that they would let me manager or someone higher up than the lady behind the desk, and they will get back to us. That was the first night. We checked out two days later and I had heard nothing from anyone. We brought it back up to a different staff member that was there when we checked out, and they replied to the same thing. But was nice enough to give us a very small discount, which is not what we were looking for. I thought they would at least offer to change our room come to find out they did not have the room we had purchased available. So if we would have switched rooms, it would be a downgrade. Which honestly the Lives of my husband, solving my children are worth a downgrade to know, and be comfortable that there was no brown recluse spiders in our room. They didn’t seem to know the severity of what we had found, and I explained it to the lady behind the desk and she was shocked. As we do appreciate the small discount we just wanted to be shown that someone cared about our children and how deadly those spiders are. Other than being on guard every time we unfolded a towel or sat anywhere honestly, the property was amazing and perfect for our trip!"

"Great hotel, friendly staff and very clean. I enjoyed their gym ;)"

"Very friendly staff. Clean rooms. Would Definitely return. "

"No house keepers "

"Room was clean but had carpet."

"Great service and breakfast. It was very clean. "

"Check in is at 3:00, we got there at 5:30 and had to wait on our room to be ready. "

"Staff was the part of our stay. Everyone was accommodating and very helpful."

"Everything was great, but the staff stood out as the high point. From front desk to maid service, all exceptional."