「Having a beachfront room was the highlight of our stay—the view was spectacular. Unfortunately, everything else was mediocre at best.
When we first entered our room, a large wall mirror had fallen off and shattered, blocking our entrance. The front desk responded promptly and cleaned up the broken glass, but because the hotel was sold out, we couldn't be moved to another room. Despite the inconvenience and safety concern, no accommodation, compensation, or gesture of goodwill was offered.
We...
「Having a beachfront room was the highlight of our stay—the view was spectacular. Unfortunately, everything else was mediocre at best.
When we first entered our room, a large wall mirror had fallen off and shattered, blocking our entrance. The front desk responded promptly and cleaned up the broken glass, but because the hotel was sold out, we couldn't be moved to another room. Despite the inconvenience and safety concern, no accommodation, compensation, or gesture of goodwill was offered.
We...
Alexis