Honolulu Thomas Square Hotels

"I had a great time."

"We stayed at this hotel for 6 days, and unfortunately, this will be our first and last stay. From the moment we arrived, we had a very negative experience with a front desk employee named Lindsay. Her behavior toward us felt disrespectful and, at times, discriminatory. We were traveling with an oversized van, and the hotel parking garage has a low clearance, so our vehicle could not enter. When we explained this, she simply told us to “change the car,” which is unrealistic when you’ve already rented a vehicle. The next day, we spoke with a manager at the front desk who acknowledged that the situation had not been handled properly. She explained that cars that do not meet parking requirements should be addressed accordingly, and some vehicles were moved that day. However, later that evening, we encountered Lindsay again, and the issue continued. She refused to assist, was very dismissive, and even waved her hand in our face saying she didn’t want to see or talk to us. This is completely unacceptable behavior from a customer service representative. To make matters worse, another guest approached to ask what had happened, and Lindsay openly shared details of our situation without any regard for our privacy. We reported everything to the hotel’s headquarters and were told a report would be filed, but we never received any follow-up. Aside from this, the overall experience did not meet expectations. The rooms are extremely small—comparable to cruise ship cabins—and the breakfast "

"The food in the restaurants are very expensive . The credit of $250 Tha Expedia gave us was not taken in all restaurants…"

"Start with negatives, Self-parking was $69 a day. Parking stalls hard to find. Too many compact stalls, with full size vehicles parking in them. No microwave in room. AC filter clogged and have not been replaced for several months. No water dispensers to refill flask. Only ice dispenser and corker on our floor. Rules not enforced, so pools are used by more non-guests than paying guests. Adult pool, jacuzzi is not available after 6pm. So much for me time and getting away from the kids. Positives: hotel let us check-in early. Convenient check out. Room felt clean. Lots of pools all over the resort. Felt safe. Enjoyed live music at night at Tapa bar. Overall, good place if you just need a room and bed to lay your head down, while spending your time elsewhere. Not a true resort in the sense. A pricey motel."

"Rooms are clean staffs are ok breakfast is cost $5 in separate restaurants with coupon which is good , air conditioning makes room cool but little louder also easily get car noise if you get road side room and no vent in bathroom makes little.."

"Room was clean advertised as is "

"Lacking a proper bar and restaurant options inside hotel. Wait for elevators horribly long"

"Our stay at the Ala Moana was amazing! The food was also amazing, but would have loved a little more options. Otherwise, the food options were tasty and limitless. The staff in the cafe were also wonderful, but by far, Heavenly was the most amazing!!! She goes above ans beyond, always with a smile. She's very heavenly, and very unforgetable! As far as the cleaniness of this hotel, we give a 5 star! Our only disappointment is that the hotel advertised and charged for ocean view, but in fact, it was only a glimpse of the occean! House keeping came to clean our room twice, but they never fluff and straightened the bed linen. The only thing that was done for cleaning the room was clean towels and making the bed looked presentable upon entering the room. Overall, This is a beautiful hotel, location is amazing, and you cannot beat the breakfast package! I would consider staying here again if not looking to pay oceanfront price."

"We absolutely enjoyed our stay !! "