Rockaway Timberbrook Lake Hotels

"Air conditioning was good. No need for parking "

"The room was clean, The staff we're very helpful. Had a slow draining sink on the second day and the staff fixed it very quickly. The hotel is in a great location for access to the subway and is relatively central meaning I did not have to travel great distances. "

"Good location"

"Booking a Hyatt Regency, I assumed that I would have the same room amenities as any other full service property. This was not the case at this hotel. At check in, the front desk clerk said that they had 24 hour staff to assist me. I noticed at 10pm that there wasn’t a coffee maker or tea device in the room. When I called the front desk they offered to bring a kettle and tea, but a kettle with no tea was delivered. I tried calling the front desk and received a voicemail twice. I requested they call me back and never received a follow up call. The hotel also lacks any room service. This is not a full service hotel, instead a limited service hotel like a Hampton Inn, but at least at a limited service hotel, the breakfast and coffee would be free. This hotel required payment for a cup of coffee or tea in their “cafe” in the lobby. Don’t be fooled by the brand. You’d be better off at a Red Roof Inn. "

"Stay was great, room was clean and quiet. Just the downside was that there was no fridge or coffee maker, and room was extremely small. "

"It was a pleasant stay "

"I had a great experience from check-in to check-out. Housekeeping was very polite and friendly. Every single staff member I interacted with was 10/10! I will definitely stay here again"

"It was a wonderful hotel. We even received an upgrade so we had a terrace. And on such a beautiful New York night, we had a great chill space after a full day/ night"

"The staff was very friendly and helpful, but unfortunately many of the issues we experienced were beyond their control. On the first night, we were given a room on the first floor, right next to the lobby and breakfast area. It was surprising that a room is located directly by the main entrance—we could hear everything, which made it very noisy and uncomfortable. For the second night, the staff kindly moved us to a different room, which significantly improved our experience. However, breakfast was another disappointment. On the first morning, we noticed that once the initial rush of guests had eaten, the food was not replenished properly. By around 9:00 a.m., there was very little left available, leaving us with almost nothing to eat. Overall, it was not a good experience. While the staff did their best, the property clearly needs more investment and better management. I would not choose to stay here again."