2 個室外泳池
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奇琴伊察旅館的評價

4.5 out of 5
奇琴伊察旅館
Carretera Merida-Cancun, Km 120, In the heart of Chichen Itza, Chichen Itza, YUC

評價

9.0

卓越

10 分評分，優異；204 則評價中有 127 則" "
8 分評分，不錯；204 則評價中有 64 則" "
6 分評分，一般；204 則評價中有 8 則" "
4 分評分，欠佳；204 則評價中有 4 則" "
2 分評分，很差；204 則評價中有 1 則" "

9.2/10 

整潔度

9.2/10 

職員與服務

8.6/10 

設施服務

8.8/10 

住宿狀況

8.6/10 

環保程度

評價

10/10 優異

CHEN

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
值得一注
住了2晚，我们4个人，选的是阁楼套间，非常舒适，洗澡水也大。不过楼下楼上即使都开着空调，但是上下温度还是有差别。我们是包早饭的，早饭不错，选择也多。晚上是自助餐，价格是330当地货币，不含饮料。住这里就是看中离近点近，酒店边门就可以去看金字塔。席大大也来住过，服务人员很礼貌。免费停车，游泳池虽然不大，但是可以戏水，另外会有孔雀，蜥蜴等出没。
於 2019 年 2 月住了 2 晚
Martha 於 2019年3月7日的回應
Thank you for your visit!

6/10 一般

真實旅客

Fernando 於 2019年7月13日的回應
Thanks for your visit!

8/10 不錯

Claudia

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Location is great, air conditioner was a bit of a challenge to get it to the right temperature. The bathroom was outdated
於 2022 年 3 月住了 2 晚

10/10 優異

Eugenia

多人同遊
讚好：職員與服務、設施服務和住宿狀況
Bungalows, palapa roofs, food, gardens, pool, view of the Mayan observatory, sunshine, warmth. What’s not to like.
於 2022 年 2 月住了 1 晚
Martha 於 2022年2月11日的回應
We are delighted to learn you liked the facilities of The Lodge at Chichen Itza. We all thank you for staying at our resort. May you have a pleasant journey back home!

10/10 優異

James

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This is the only place to stay for a visit to Chichen Itza. They have a five minute shuttle to the archaeological site and will even sell you a ticket before you go so you don’t have to wait in line. Plus it’s a really nice Hacienda style hotel
於 2022 年 2 月住了 1 晚
Martha 於 2022年2月17日的回應
Thank you. We appreciate your review and look forward to having the honor to welcome you again on a future trip to The Yucatan. Until then, safe travels!

6/10 一般

Gabriel

於 2022 年 1 月住了 1 晚
Martha 於 2022年1月31日的回應
Thank you for your visit!

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The place was very unique; we loved the old buildings, beautiful gardens and "old world" atmosphere.
於 2022 年 1 月住了 2 晚
Martha 於 2022年1月10日的回應
You're right, the flair of the property is one of a kind. We celebrate you enjoyed your stay at The Lodge. Thank you for your visit and review!

8/10 不錯

Fernando

家人同遊
讚好：職員與服務、設施服務和住宿狀況
Environment and landscapes
於 2022 年 1 月住了 2 晚
Martha 於 2022年1月10日的回應
Thanks for your review. Certainly the environment and lanscapes are unique. We all look forward to having the honor of welcoming you again. So long!

10/10 優異

Maria

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Impresionante hotel y el servicio extraordinario
El hotel nos sorprendió muchísimo. Espacioso, tranquilo. Todo su personal super cordial y atentos a ayudarnos en todo lo que necesitamos durante los días que estuvimos con ellos. Muy recomendado para descansar, relajar y conocer las extraordinarias bellezas de la zona de Chichen Itza
於 2021 年 12 月住了 2 晚
Martha 於 2022年1月4日的回應
Muchas gracias por su visita. The Lodge at Chichen Itzá sin duda es el sitio ideal para descansar y disfrutar de la naturaleza. Nos complace saber que disfrutó su estancia con nosotros. Esperamos tener el placer de ser nuevamente sus anfitriones en otra ocasión. ¡Feliz viaje!

8/10 不錯

Edward (Northampton)

家人同遊
讚好：整潔度和職員與服務
It's a beautiful place and we enjoyed our stay. For the price, it would be nice to have better amenities in the rooms, and overall the service was very friendly but oddly sparse. That said, we'd recommend it.
於 2021 年 12 月住了 2 晚
Martha 於 2022年1月4日的回應
Thank you for your visit and feedback. Objective comments from our visitors are always welcome; they make us improve our service. We hope to have the honor to host you again. Safe travels!

8/10 不錯

Fabian

親子同遊
讚好：整潔度、職員與服務和住宿狀況
Eco resort next to Chichén itza. Best place to stay in town. Not much else around.
於 2021 年 12 月住了 2 晚
Martha 於 2022年1月4日的回應
Thanks for staying at The Lodge at Chichen Itza. Colonial towns, cenotes, charming villages, and other archaeological sites not too far from the hotel await to be visited, so should you decide to come back, do not hesitate to immerse into The Yucatan. We will be more than happy to assist you in organizing new adventures. So long!

10/10 優異

MARIA GRACIELA

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Me gusto el lugar, es hermoso. Luce un poco viejo o pasado de moda el amueblado y la comida no es muy buena
於 2021 年 12 月住了 1 晚
Martha 於 2021年12月29日的回應
Gracias por su visita.

6/10 一般

SHANNON

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice...but!
There is no internet or TV in the rooms and this is told to you at check in with no sympathy or empathy. Alfonso and Alex in the restaurant were amazing, and so was Sergio the bellman. Nice place to stay when you visit Chichen Itza but be prepared to DISCONNECT. The staff have daily meetings in the middle of the reception area, which is awkward for guests. They should find another place...
於 2021 年 12 月住了 1 晚
Martha 於 2021年12月16日的回應
Thank you for your visit and feedback, which of course will be shared with the management. All objective comments from our clients are valuable to us, they make us improve our service. Safe travels!

2/10 很差

Olivier

家人同遊
不滿：住宿狀況和客房舒適度
A 2 star hotel at best
Definitely not a 5 star hotel. At best a 2 star. Everything is old, in bad shape and outdated from the 90s. Way overpriced for the service
於 2021 年 11 月住了 2 晚
Martha 於 2021年11月22日的回應
Thanks for your visit.

10/10 優異

Allen

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Beautiful and relaxing.
Such a beautiful place. So relaxing. An awesome staff. Can’t wait to return.
於 2021 年 11 月住了 1 晚
Martha 於 2021年11月22日的回應
Thank you for booking The Lodge at Chichen Itza. We wll be honored to host you again. Safe travels!

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great Place to Stay at Chichen Itza
The Lodge was an absolute find! We found the staff very friendly, the restaurant very good, and the room very clean. The property was gorgeous. We could tell the hotel was just reopening post Covid, but we were so pleased we extended 2 nights. You can see parts of Chichen Itza from the lobby. We would come back
於 2021 年 10 月住了 2 晚
Martha 於 2021年11月19日的回應
Thank you! Welcoming visitors to our Lodge is a great honor to us. Your review certainly made us feel not only happy but committed to walking the extra mile every single day on behalf of our customers' satisfaction. Safe travels!

8/10 不錯

Sofia

讚好：職員與服務
Staff was great hotel was in decline, could be Covid.
於 2021 年 10 月住了 3 晚
Martha 於 2021年10月11日的回應
Thank you for your visit. Safe travels!

10/10 優異

BLANCA E (Grand Junction)

家人同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excelent service,
於 2021 年 8 月住了 1 晚
Martha 於 2021年8月27日的回應
Thank you for your visit!

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
If you want to disconnect and be treated like the royalty that has stayed here, this is the place for you.
於 2021 年 8 月住了 3 晚
Martha 於 2021年8月17日的回應
Thank you! Welcoming visitors to our Lodge is a great honor to us. Your review certainly made us feel not only happy but committed to walking the extra mile on behalf of our customers' satisfaction every single day. We will be pleased to be your hosts again in the future. Until then, safe travels!

10/10 優異

Sébastien

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Cadre sublime
Un cadre sublime pour des prestations haut de gamme. L'accueil était parfait, tout comme le service tout au long du séjour. Seule la restauration n'était pas au niveau, même si cela restait correct. En résumé, un excellent séjour aux portes de chtchen Itzá (l'entrée privée est cependant fermée). À recommander sans hésiter.
於 2021 年 8 月住了 1 晚
Martha 於 2021年9月20日的回應
Thank you for your visit. We appreciate your feedback. Objective comments from our visitors are always welcome; they make us improve our service. We hope to have the honor to host you again. Safe travels!

10/10 優異

真實旅客

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Espectacular
於 2021 年 7 月住了 2 晚
Martha 於 2021年8月5日的回應
¡Muchas gracias! Fue un honor haber sido sus anfitriones.

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This is an amazing property located in the jungle, right next to Chichen Itza. We stayed in a traditional bungalow. The property is beautiful and well maintained, the room was clean & the staff was friendly & accommodating. Property is gated so also felt safe. Only con is that you can only acces the WiFi in the main lodge (not a problem for me, but the kids were bummed about it). I hired a private guide for Chichen Itza through the hotel and he was very good. I would highly recommend staying here!
於 2021 年 8 月住了 1 晚
Martha 於 2021年8月4日的回應
Welcoming visitors to our Lodge is a great honor to us and, besides, receiving extraordinary comments for our job, it's priceless. Your review made us feel happy and committed to continue doing our best to satisfy our customers. Thank you for your visit. We will be pleased to be your hosts again in the future.

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful setting, no private access to the ruins currently due to covid
於 2021 年 6 月住了 1 晚
Martha 於 2021年7月2日的回應
Thanks for staying with us. We appreciate your visit and review. Safe travels!

10/10 優異

真實旅客

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
** A must on your vacation list ** I have no words to thanks the beautiful staff at the lodge Chichen Itza. I arrived late and they were waiting for us. They even called us to ensure everything was ok! My family enjoyed every sigle day. This paradise is a place where you go disconnect and reset as a person. My two teens girls and my 5 year old boy had a hard 1st day since wifi is limited but im glad for it because it brought us together as a family. The ruins are the most beautifully thing I've seen (after my wife). But this review is to thanks the beautiful staff. From the front desk to the restaurant to the house keeping personnel. Joaquin thank you for your courteous attention, you made us feel like family. Alex and Francisco two gentlemen at the restaurant always there, day and night working with a smile. Luis and Salomon made a smood check in and check out and answer any question we had. Valerio the bartender always had the beer cold and a good conversation. Genoveva put her gentle touch every day she cleaned our room, always with a smile. Segio and Juan muchas gracias! The hotel opened up about 5 months ago due to covid and its been maintained in spectacularly! My message to all the travelers is to please treat the staff as you would like to be treated. The day we left they all said bye to my family and wished us safe travels. To my Mexican people I humbly ask that you guys take care of our people as they are a national treasure!!!
於 2021 年 6 月住了 5 晚
Martha 於 2021年6月29日的回應
We appreciate you booked at our Lodge for your stay in the Chichén Itzá area. On behalf of Joaquin, Alex, Francisco, Luis, Salomon, Valerio, Genoveva, Sergio, Juan, and all of the collaborators at the hotel, THANK YOU! The team will be thrilled and motivated to continue providing the best of services. We are happy and proud to learn we fulfilled your expectations. At The Lodge at Chichén Itzá, we care about our guests' wellbeing and strive to make their holiday an unforgettable experience. We look forward to having the honor to be your host again. Until then, safe travels!

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The property is stunning - historical construction with a beautiful setting in the middle of the jungle! The staff was great - very accommodating and did their best to make us comfortable. The property itself was on the upswing - I imagine it was closed for some time due to COVID. The pools were beautiful and the bungalows were clean. The meals and drinks were very reasonably priced and delicious.
於 2021 年 6 月住了 4 晚
Martha 於 2021年6月28日的回應
Thanks for visiting Chichen Itza through the beauty, peace and quiet of our resort. We all look forward to having the honor of being your hosts again. Until then, safe travels !

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Muy buen servicio y limpieza
於 2021 年 6 月住了 2 晚
Martha 於 2021年6月17日的回應
Muchas gracias por sus amables comentarios. Esperamos tener el honor de ser nuevamente sus anfitriones en otra ocasión. ¡Feliz viaje!

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務和住宿狀況
I enjoyed this property. Bungalows in the jungle. Lots of animal nooses. Even frogs on the pathway. Very empty due to pandemic. They drove us to Chichen Itza and back as the private entrance is closed due to pandemic right now. Restaurant was good and fast too. They have their own tours and guides to Chichen Itza also which is nice. Room was spacious and nice. Beds comfy and cozy. Hammock on the porch was fun.
於 2021 年 6 月住了 2 晚
Martha 於 2021年6月14日的回應
Wow, thank you for your very kind review! We are pleased that you enjoyed your stay at our resort and hope to have the honor to be your hosts again. Next time (Chichén Itzá worths a second visit) you may consider exploring the plenty of interesting places in the surroundings. Until then, safe travels!

10/10 優異

Jorge

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Amazing property
The hotel was great, the staff were friendly and helpful, and the grounds and setting are unmatched. We’ve stayed here six times and it never ceases to amaze me.
於 2021 年 6 月住了 1 晚
Martha 於 2021年6月14日的回應
We all appreciate your preference and very nice review. Learning that you've been six times at our property makes us feel honored and more committed to continuously improving our service.

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
El lugar es único a pie de las ruinas. Increíble las actividades que puedes hacer cerca y el hotel te organiza todo. No es un plan barato pero cada experiencia lo vale.
於 2021 年 3 月住了 5 晚
Martha 於 2021年4月5日的回應
Gracias por su visita. Ciertamente la ubicación privilegiada del hotel permite a los huéspedes visitar muchos sitios de interés y atractivos turísticos cercanos. Nos alegra que haya disfrutado su estancia con nosotros. ¡Feliz viaje!

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Very enjoyable stay. The park has some really amazing plants and the birds are wild. Hotel was closed for a while during COVID, but is coming back to life nicely.
於 2021 年 3 月住了 1 晚
Martha 於 2021年4月1日的回應
Thanks for your fantastic comments on your experience while at our resort. We all look forward to having the honor of being your hosts again, until then, safe travels !

8/10 不錯

Ron (Valparaiso, IN)

伴侶同遊
讚好：整潔度和職員與服務
Nice setting, staying in bungalow much better experience than hotel. Nice to have the private entrance into Chichen Itza from the Lodge, main entrance is a nightmare. Bad point, the pools are FREEZING! They’re in a wooded setting and they are in the shade. You got to turn up the heat a little, come on.
於 2020 年 3 月住了 1 晚
Martha 於 2020年3月18日的回應
Thank you for your visit and for sharing your review on your experience at our resort. Safe travels !

10/10 優異

Juan Pablo

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
lo mejor
Increible lugar
於 2020 年 2 月住了 3 晚
Martha 於 2020年3月9日的回應
Gracias por su visita y por su breve, pero maravilloso comentario. ¡ Feliz viaje !

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
Struttura immersa in un magnifico parco a walking distance dall’ingresso del parco di Chichén Itzá. Comodissimo e molto carino
於 2020 年 2 月住了 1 晚
Martha 於 2020年2月24日的回應
We appreciate your nice review. Thank you for staying with us !

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This is a very unique property directly adjacent to the archealogical excavation at Chichen Itza. The service was excellent. We highly recommend going on the 5:00 to 8:00 am guided sunrise tour.
於 2020 年 2 月住了 1 晚
Martha 於 2020年2月24日的回應
Thank you for your visit. We appreciate your feedback !

10/10 優異

Richard

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great place
Great to have a place with an entrance to the site without having to fight the throngs ot tour groups. Very pleasant place to stay - when staying at the cabins, it would be helpful if the sign-posting was a bit better organized - in the evenings we managed to stray when returning (although it's a pleasant walk through the gardens).
於 2020 年 2 月住了 2 晚
Martha 於 2020年2月21日的回應
Thank you for your visit and for sharing your comments while at our resort. Safe travels!

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2020 年 2 月住了 1 晚
Martha 於 2020年2月13日的回應
Thank you for your visit.

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This historic property is immediately adjacent to Chichen Itza itself making it the go-to lodging in the area. They have special arrangements with the park so we were able to see the sunrise over the ruins. The grounds are lovely; the rooms tastefully decorated. Downsides: the restaurant fare is mediocre except for the midday buffet which is extensive and tasty. The bed in the bungalow was VERY soft (like sleeping in pudding) and directly under the air conditioner's flow. The bathroom floor is treacherous when wet.
於 2020 年 1 月住了 2 晚
Martha 於 2020年1月17日的回應
We are pleased to learn that you enjoyed your stay at our resort. Thank you for your visit !

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2020 年 1 月住了 1 晚
Martha 於 2020年1月16日的回應
Thank yu for your visit.

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excelente ubicación, bonitas instalaciones. Facilidad de acceso a las Ruinas.
於 2020 年 1 月住了 1 晚
Martha 於 2020年1月9日的回應
Agradecemos su visita y comentarios acerca de nuestras instalaciones. ¡Feliz viaje!

8/10 不錯

真實旅客

讚好：整潔度、設施服務和住宿狀況
Veldig fint anlegg i en fantastisk tropisk hage. Ingang til chitchen Itza er genialt
於 2020 年 1 月住了 1 晚
Martha 於 2020年1月9日的回應
Thank you for your visit and review. We hope to have the opportunity to be your hosts again.

10/10 優異

Wendy

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 1 月住了 1 晚
Martha 於 2020年1月3日的回應
We all thank you for your visit !

8/10 不錯

真實旅客

伴侶同遊
讚好：職員與服務和住宿狀況
Comodo per accedere al sito. Assolutamente da prenotare se si vuole vedere tutto nella massima comodità
於 2019 年 12 月住了 1 晚
Martha 於 2019年12月31日的回應
Thank you for your visit ! We hope to have the opportunity to be your hosts again.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 12 月住了 1 晚
Martha 於 2019年12月26日的回應
Thankk you for your visit!

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Staying inside Chichén Itzá!
It was incredible. You’re basically staying inside Chichén Itzá. The service was the best we had in all of Mexico. Incredible place. We can’t wait to come back!
於 2019 年 12 月住了 1 晚
Martha 於 2019年12月23日的回應
Thank you for your fine review. We are pleased to learn you enjoyed your stay at our property and look forward to have the opportunity to be your hosts again.

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful grounds. Direct access to the ruins of Chichen Itza. Great food and friendly people.
於 2019 年 12 月住了 3 晚
Martha 於 2019年12月23日的回應
Thank you for your visit and nice review. We hope to have the opportunity to be your hosts again.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 11 月住了 2 晚
Martha 於 2019年12月9日的回應
Thank you for your visit!

10/10 優異

Shauna

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Highlight of our trip!
The setting is very authentic and practically magical. Pools are very cold but I’m sure that feels amazing when the weather is warmer. Front desk service was wonderful. Being able to enter Chichen Itza for the sunrise was very worth it but our tour guide was probably not one of the best. Focused more on pictures then history but some people would probably prefer that. You feel like your surrounded by the jungle but didn’t see any evidence of our close proximity in our room-which was gorgeous by the way.
於 2019 年 11 月住了 2 晚
Martha 於 2019年11月19日的回應
Thank You ! Your wonderful review drives our efforts and those of our collaborators to continue to offer unique experiences in the heart of the magnificent temples at Chichen Itzá.

4/10 欠佳

Umberto (New York)

伴侶同遊
讚好：整潔度和職員與服務
不滿：住宿狀況
The room and especially the bathroom were outdated. The water coming from the pipes in the bathroom smelled rotten. Towels and carpets were f very poor quality. The rook was full of insects. Overall a really bad experience. I strongly suggest to avoid. The gardens were beautiful but nothing else.
於 2019 年 11 月住了 1 晚
Martha 於 2019年11月21日的回應
We are sorry we did not meet your expectations. Thank you for your visit.

10/10 優異

真實旅客

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Amazing hotel! The service quality was superb. The early morning visit to The ruins is the way to go. Cost of the visit is only cash and 80$ per person but worth it. The pools are AMAZING AND THE BREAKFAST WIR other level of goooood
於 2019 年 9 月住了 2 晚
Martha 於 2019年9月27日的回應
What a wonderful review ! We are pleased to learn that you enjoyed your stay at our property and took advange of the early sunrise tour to Chichén Itzá; you are right "that is the way to go". Thank you for your visit.

8/10 不錯

MTt

家人同遊
讚好：整潔度、職員與服務和住宿狀況
不滿：設施服務
El lugar es muy bonito. Es limpio y con facilidades hacia Chichenitza. La cocina es pesima y muy caro para lo mala que esta.
於 2019 年 9 月住了 1 晚
Martha 於 2019年10月7日的回應
Gracias por su visita.