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"Great overall experience "

"The laundry was very nice to have. We enjoyed both breakfast locations and the food selection was very good! The breakfast team replenished the food very quickly and sat people efficiently. The rooms were nice. They were not large, but there was enough room to be comfortable. The hotel was very convenient to the train station. You can access the hotel without having to leave the station via floor B1 at the hotel and toward the Keio Annex Mall in the station. Would definitely stay again."

"Very clean room and hotel. Staff was excellent. Breakfast buffet was amazing. Definitely will stay again next time I overnight in Haneda Airport. "

"Disappointed in my stay. For the price I payed me and my husband felt discriminated from the start because of our tattoos. To begin I payed a decent price for a view of the tower room . We did have a view but in the third floor we were in the sight of the park so the entire park could see into our room.Upon arriving the never offered to take our bags even though they had offered to the guest around. Every night there was young girls waiting in the elevator area and then men from the 33 and up floors would badge them in . It seemed like they are okay with prostitution at hotel . Very displeased with this “5 star “ hotel "

"Everything is great, except for two occasions when housekeeping left a bag of garage on the couch and hair dryer in the sink "

"Basic cleaning only "

"Outstanding property. Location is great in shinjuku- slightly away from the bustle and crowd of shinjuku. Walkable to everything shinjuku/harajuku/shibuya. 7eleven in basement, line of restaurants 3min walking distance, daisy bakery right next door (excellent for coffee breakfast). Rooms are smallish (normal for japan) and good quality. Highly recommend. "

"The whole experience was excellent, loved buffet breakfast, dinner not so much but overall the hotel is excellent, train directly across the street. We highly recommend this hotel to anyone,, excellent for families "

"Very nice breakfast. Clean hotel. Next to the train station and shopping mall. Friendly staff. Bit crowded at times in breakfast, hall, lifts and common areas. "