The room is beautiful, but the check in procedure is not smooth and well prepared. Also for the housekeeping request is not up to my expectation.
Chan
於 2019 年 8 月住了 5 晚
8/10 不錯
真實旅客
2019年8月21日
讚好:整潔度、職員與服務、設施服務和住宿狀況
真實旅客
於 2019 年 8 月住了 3 晚
2/10 很差
真實旅客
2019年7月6日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Worst experience
Bad experience. The hotel is simply not ready for guests. No reception and we need to call the hotline remotely to get the key. However, the check in process took us 30 min....
Even worse, the key cannot be injected in the room to get the power supply. And the place is not clean with some hairs in the bed. Not to say there is a hidden charge of jpy10000 for cleaning service...
Location is great though. It takes only 5 min walk to shinjuku station and many restuarant choices nearby.
But believe me, you can have much better choice with the same price. I won't recommend anyone to stay in this hotel definitely.
真實旅客
於 2019 年 6 月住了 1 晚
10/10 優異
Yichen
2019年6月28日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
1附近很多有名店家
2.入住前需用email填好入住旅客資料,到現場用遠端影像check in。且要記得收email,會有一組check in 號碼,才有辦法在數位螢幕上輸入。