6/10 一般
RICHARD
与配偶出行
2025 年 7 月 29 日
满意：清洁度、服务设施、住宿条件和设施
不满意：员工和服务
Could have been a great night away but let down by some poor service. We checked in and immediately booked for dinner that evening. We have a couple of beers whilst sat in the sun, it was lovely. Then there was a power cut about 5ish No fault of their own but they decided that they had no option than to close for the rest of the day. We were stranded un able to drive as we had had a drink. They knew our situation as we had asked what was going on but there was no offer of any sort of food or drink, couldnt even shower or freshnen up. Just told to try and order a takeaway from somewhere. After failing to find any where willing to deliver to us one of girls (sophie i think) offered to go and pick us up some sausage and chips from the nearest chippy. If it wasnt for her we wouldnt have had any food until breakfast. They wouldnt let us have another drink until we complained as they had let a couple of locals have 2 bottles of beer so we had 1 more drink at 530 and that was it. Apart from sophie, unhelpful, no appology or any sort of effort to help us or make a bad situation a little bit better!! Really poor!! I do have to say that power came back about 830 ish and then we did manage to have a couple of drinks then! some of the staff kyle, keelan & a couple of others did keep us company & did make a real effort to make a bit of an evening of it which we really appreciated! Just a shame some of the other managers werent as willing to make the effort!
RICHARD
2025 年 7 月入住 1 晚
