Apartments in Totonicapán Department

"Wonderful hotel, staff, gardens and pool. Wifi is nonexistent in the rooms - Very frustrating. "

"Excellent service! Miguel at the bar was great!"

"This oasis is even better than the photographs. Blown away by the beauty of the property. The hotel was at capacity but I felt like I was the only guest and had the pool to myself most of the time. Don’t hesitate or waste time looking at alternatives. "

"First time in a hostel felt like they went up and beyond. Will come again. "

"Beautiful views of lake and mountains. Good breakfast."

"Stunning views, but fundamental service failures and absent management. While Sababa Resort looks beautiful in photos, my actual experience was far from a 'resort' stay. We were left without water from 12:45 pm until 11:30 pm. Not being able to use basic bathroom services for nearly 11 hours is unacceptable at this price point. To make matters worse, management was completely MIA. After sending a WhatsApp message and being told it would take 2–3 hours, they stopped responding entirely. On top of the water issues, many rooms lacked light and the Wi-Fi was unreliable. Speaking with other guests, it seems these 'technical issues' are a daily occurrence here. While the ground staff are lovely people, the lack of leadership and accountability from management is a dealbreaker. You can find the same views and better amenities nearby for a fraction of the cost. Save your money and stay elsewhere."

"The hotel is okay, most of the natural beauty around it makes it look a lot better. There is no AC so be prepared to be warm during the day. Our room was over an hour and a half late and we were not compensated whatsoever even though we were waiting for them. It's time for isn't overly attentive and the wait time for the food is definitely not worth it. "

"It was a little off the beaten path so the taxi could not get me there but a pretty short walk. No food available on site. About 20 walk to dock "

"Hotel restaurant exceeded expectations and the massage at the spa was fantastic. However, we had an ant problem at one point in our bathroom and the front desk isn't 24 hour. Front desk could have been more helpful with giving recommendations and information (for example, one of their restaurant recs was closed on Sundays and they didn't tell us that). The noise from the bar next door was extremely loud until 10pm each day. Pool and hot tub were nice. It was great to have someone come meet us at the dock and get our luggage upon arrival to San Marcos."