"I have visited AJ Hotel almost every time I return to Taiwan for an extended stay. However, during this stay, I experienced extremely poor treatment from the restaurant manager.
The issue arose simply because I was tired of the restaurant's practice of packing guests into adjacent tables, which resulted in children at the next table making a lot of noise and disrupting my dining experience. I therefore asked the front desk if they could arrange a quieter seating option for my remaining days.
The next day at breakfast, the restaurant manager pointed to a table near the entrance, outside the main dining area, indicating that I should sit there. I could not understand how such a high-traffic spot could be considered "quiet." After I refused to sit at the entrance, the manager angrily threw the cutlery from that table into the busing tub. At that point, I was certain that he had attempted to humiliate a guest, failed, and then threw a tantrum. I received no explanation or apology afterward.
Later during my stay, Manager Mi-Kao returned from his days off. After fully understanding what had happened, he arranged several remedial measures with a very sincere attitude. Only then did I feel once again that the AJ team truly cares about its guests.
Finally, I would like to thank every housekeeper who worked diligently during my stay, the lively and friendly front desk staff, and the young team members and chefs in the restaurant."
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