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"What made this stay unforgettable was the staff. Every single person was extremely helpful and wanted to make our stay the very best they could. They went above and beyond every single day, from making sure we had umbrellas if it was going to rain, to waiting outside at the bus stop with us when it was running late to make sure we got where we wanted to go. Always so friendly and helpful. One day it had been raining and I was wet and cold and one of the staff went and made me a fresh cup of coffee, when no one else was even in the lobby, just so I could warm up. We will stay at here every trip to Kinosaki Onsen. And we will be back many times, as this charming town was the highlight of our trip to Japan. It’s one of those towns that you never want to leave. The room was huge. There was a living room area with a large table and a TV and another smaller table with two chairs by the balcony. There were two bathrooms and a separate sleeping area that also had two sitting areas, one by the balcony with a massage chair and another larger table where complimentary tea and local sweets were available. "

"Super foreigner friendly onsen ryokan, delicious buffet!"

"89歳の母と一緒に一泊しました。ミャンマー出身のスタッフさん達の心のこもった「おもてなし」に癒されました。食事は朝晩とも非常に美味しく海の幸、山の幸を堪能することが出来ました。ただ、エレベーターがないので足腰の悪い方には不向きかもしれません。"

"Very clean ryokan and accommodating hosts. Breakfast is so tasty"

"Wonderful stay! Our friends were late in arriving and they held dinner for them. The dinner and breakfast were amazing. The staff speaks limited English but worked hard to make everything perfect for our stay. I would recommend staying 2 nights to really experience Kinosake Onsen."

"Wonderful hotel. Each room had the perfect amount of amenities and space. Really appreciated the free drink on arrival, and the breakfast was excellent."

"Short walk to shops. Not too big or not too small size onsen. "

"From the moment we arrived at Hotel Tenbouen, we were swept into a world of charm, warmth, and unmatched hospitality. Nestled in a serene setting, the hotel exudes a quiet elegance that immediately made us feel at ease. Every corner seemed thoughtfully designed, and the atmosphere was nothing short of magical. The staff were beyond accommodating; gracious, attentive, and genuinely kind. Each interaction felt personal and sincere, and their dedication to making our stay memorable was evident in every detail. We’ve traveled extensively throughout Japan last week and we can confidently say this was the most exceptional team we’ve encountered. The culinary experience was a highlight. Both breakfast and dinner were beautifully curated, with each dish a delightful journey for our tastebuds. The flavors were exquisite, the presentation artful, and the care that went into each meal was palpable. It felt like dining in a dream. Our private onsen reservation was handled with such precision and care that we truly felt like royalty. The tranquil setting, the seamless coordination, and the attention to detail made it an unforgettable experience. To all the staff at Hotel Tembouen—thank you. You turned our stay into something truly magical. My wife and I are already looking forward to returning and reliving the enchantment all over again."

"Comfort and luxury in one. Loved this stay! Do yourself a favor and book a private onsen every day, and a spa appointment. "