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"Clean room, nice staff, breakfast can be improved since it felt a bit dry "

"Highly recommended "

"We had a fabulous stay. We loved our private onsen on the first floor, it was surrounded by rocks and very serene. The dinner and breakfast were also fabulous. We were a bit nervous with our 11 year old who can be a picky eater, but they provided a children’s menu for the main dinner, while allowing her to try a few things from the adult dinner. This was one of the highlights of our trip!"

"Awesome hotel! The whole hotel is so beautiful, and all of the staff was so friendly and helpful. We loved that there were restaurants and the onsen and spa on site so we were able to relax without even leaving the property if we wanted. Everything was clean and well maintained and all of the restaurants were delicious! I would definitely recommend staying here if you get the chance."

"Loved our stay here. Staff was thorough and friendly. The room was spacious and comfortable. First time sleeping on tatami mats! This was the most expensive hotel on our Japan trip as we were hoping to see Mt Fuji from our room. Unfortunately we didn’t, as it was cloudy. The French restaurant was expensive with very small portions, but flavorful dishes. The breakfast was simply amazing; we got to try Japanese traditional dishes. The free shuttle goes from Kawaguchiko Station to the hotel. "

"I really enjoyed my stay here. My room felt spacious and very clean. I will say however it is a 20 minute walk from Kawaguchiko Station so if you have a lot of luggage like I did (2 Large Suitcases and a Backpacking bag) I'd recommend using a Taxi or their luggage services to avoid carrying all your luggage around. The staff was very polite and very helpful :)"

"Nice hotel"

"Onsen on site and great buffet! The staff were very helpful and friendly. The hotel rooms were great and recommend if looking to stay in the area. There are not many food options close by but we stayed here after our day tour for Mt Fuji. Highly recommend."

"The TEN-YU was an exceptional experience. The staff recieve you as if you just arrived home. The whole ambience is of relaxation and de stressing. Enjoyed a fabulous aromatherapy massage at the onsite AnSpa, which was in the most serene location. The Tepanyaki dinner was something else!! Beautifully prepared starters and delicious cuts of the best Kobe beef. We were able to unwind immediately from a long trip and made it a stay i will never forget!!!"