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图卢姆中央公园塔度假村及水疗中心

3.0 星住宿

Central Park Tulum by Los Amigos

选择日期以查看价格

点评

8.8/10
优秀

热门服务设施

  • 游泳池
  • SPA
  • 含停车设施
  • 免费 Wi-Fi
  • 餐厅
  • 健身房

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康拉德图卢姆里维耶拉玛雅

Tulum
  • 位于私人海滩
  • 游泳池
  • SPA
  • 提供全包方案
9.0 分，总分 10，好极了，316 条点评
新价格 HK$3,196
总价 HK$4,399
含税款和其他费用
5 月 31 日 - 6 月 1 日
康拉德图卢姆里维耶拉玛雅
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同类型住宿

室外游泳池，08:00 至 23:00 开放，日光浴躺椅
KAN 图卢姆酒店
拉维莱塔
  • 游泳池
  • SPA
  • 含停车设施
  • 免费 Wi-Fi
9.0 分，总分 10，好极了，111 条点评
新价格 HK$469
总价 HK$593
含税款和其他费用
6 月 1 日 - 6 月 2 日
KAN 图卢姆酒店
对比同类住宿

政策

入住

开始办理入住：15:00；停止办理入住：不限时间
住客需年满 18 岁

退房

11:00 之前退房

特别入住说明

此住宿接待方提供机场接车服务（可能会额外收费）。住客必须使用预订确认邮件上的联系信息，在出行前联系住宿接待方，提供详细到达信息。
前台工作时间为每天 09:00 - 18:00
住客需提前联系住宿接待方以获取入住说明；前台在限定时间内有人值班
请在抵达前至少 24 小时使用预订确认邮件上的信息联系住宿接待方，以安排入住事宜
住宿提供的信息可以使用自动翻译工具进行翻译

装修和停业

此酒店在 2022 年 7 月 28 日到 2024 年 7 月 27 日期间关闭（日期可能会发生变动）。

进入方式

限时前台服务

宠物

不可带宠物或服务类动物

儿童及加床

欢迎儿童入住。
住宿接待方可应要求提供免费儿童床

该住宿接受的付款方式

重要信息

费用

您需要到店支付以下费用。费用可能包含适用的税费：

  • 押金：每次入住 USD 300.00

这里已包括住宿向我们列出的全部收费项目。

其他项目

  • 机场接送费：每辆车 USD250（往返）

上面所列内容可能并不完整。这些费用和押金可能不包括税款，并且可能会随时发生变化。

您需知道

可能需收取加人费用，具体费用取决于住宿的政策。
入住时可能需要出示政府核发的身份证件（带照片）和信用卡或缴付现金押金，以便于支付其他杂项的费用
特殊要求视入住时的具体情况而定，可能产生额外的费用。不能保证满足特殊要求。
此住宿接待方接受以信用卡付款；恕不接受现金
此住宿有权在住客到达之前向其索取信用卡预授权。
该住宿场所采用的安全设施包括：灭火器、烟雾报警器和急救包。
此住宿拥有阳台、庭院、露台等户外空间，可能不适合儿童入住。如果您有顾虑，我们建议您在到店前联系住宿接待方，以确认他们是否可以为您安排合适的客房
该住宿进行了专业的清洁工作。

其他注意事项

此住宿场所没有电梯
按摩服务、SPA 护理和私人浴室/温泉需要进行预订。可在到达之前使用预订确认信息上的联系方式与住宿取得联系以进行预订。
此酒店不允许携带宠物，包括服务类动物。
17 岁以下的住客不允许进入 SPA 场所，17 岁以下的住客仅可在成人监管下进入 SPA 场所。
住宿接待方欢迎所有性取向和性别认同的客人（LGBTQ+ 友好）。

常见问题

图卢姆中央公园塔度假村及水疗中心有游泳池吗？

是的，此住宿设有2 个室外游泳池。

图卢姆中央公园塔度假村及水疗中心允许宠物入住吗？

不可以，该住宿不允许宠物入内。

停车费是多少？

该住宿免费提供自助停车；附近也可免费停车。

何时可在图卢姆中央公园塔度假村及水疗中心办理入住？

开始办理入住：15:00；停止办理入住：不限时间。

何时可在图卢姆中央公园塔度假村及水疗中心办理退房？

退房时间为 11:00。

图卢姆中央公园塔度假村及水疗中心提供前往机场的班车吗？

是的，提供机场班车。每辆车费用：USD 250。

图卢姆中央公园塔度假村及水疗中心的地址在哪里？

此SPA酒店坐落在拉维莱塔，距离图卢姆医院 1.4 公里，并距离图卢姆海滩 4.7 公里。而且，两水公园和Holistika艺术漫步距离酒店不到 2 公里。

我可以免费取消我的预订并获得全额退款吗？

是的，此住宿部分房价类型提供免费取消服务，因为灵活预订很重要！有关例外或要求的更多详细信息，请查阅我们网站上的住宿取消政策。

点评

关于的点评

8.8

超赞

9.4

清洁度

7.8

地点

9.2

员工和服务

9.4

住宿条件和设施
10 分 - 超赞。139 条好评，共有 221 条点评
8 分 - 还可以。49 条好评，共有 221 条点评
6 分 - 一般。15 条好评，共有 221 条点评
4 分 - 很差。10 条好评，共有 221 条点评
2 分 - 糟糕。8 条好评，共有 221 条点评

点评

已验证

10/10 超赞

Mark L

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

If you want beautiful and peaceful this is it!

Everything was fantastic!! From the hotel to the staff. It was just about 3 blocks off the main drag which was perfect for us. It was nice and quiet. There is construction going on but it stopped at 6 which was fine for us.
2017 年 6 月入住 2 晚
已验证

10/10 超赞

Robert Henry

满意：清洁度、服务设施、住宿条件和设施、沟通体验
I will be back! Onsite spa & gym top quality, resort is 5 star cleanliness. Everything needed walking distance. Recommend small rental car for full experience in Tulum, most attractions within 15 minute drive. Mopeds and bicycles only for the very brave. Park the car & take the $10 taxi home if you want some drinks (:
2021 年 12 月入住 7 晚
已验证

10/10 超赞

Cynthia

满意：清洁度、服务设施、住宿条件和设施
The Penthouse does NOT disappoint! The entire space was beautiful, 3 story gym, Thai restaurant and ambiance was great, the grounds were well kept. There is no elevator, so pack light. The roads in the area are not paved, without street lights, don’t recommend being off grounds after dark. Need a cab to get to the beach, about 15 minute ride $24 dollars each way. About 1.5hrs from the airport.
2021 年 11 月入住 4 晚
已验证

10/10 超赞

Angel

满意：服务设施、住宿条件和设施、沟通体验
Good service
2021 年 10 月入住 5 晚
已验证

10/10 超赞

ELIZABETH

满意：清洁度、服务设施、住宿条件和设施、沟通体验
el gym y el spa
2021 年 10 月入住 4 晚
已验证

10/10 超赞

Jorge

满意：清洁度、服务设施、住宿条件和设施、沟通体验
This Resort was amazing! Definitely will go back and stay at this place again. Close to the Tulum ruins and local markets, restaurants and bike rentals. Only thing is rent a car or get on a colectivo because taxis are way over priced even with the front desk trying to help you out for service.
2021 年 8 月入住 7 晚
已验证

4/10 较差

真实旅客

满意：住宿条件和设施，清洁度
Overall, this was a decent hotel. The gym is probably the main draw as it is pretty impressive. However, even with very few guests there, because they only have 2 treadmills, it wasn't easy to get to use it. The pool is mainly decorative, and basically nobody uses it as it's very shallow and narrow. So if you like hanging out by the pool this is not the place for you. The main problem I had with my stay was that I accidentally booked the wrong date on the hotel (I had a overnight flight so that threw me off). I booked 2 weeks ahead of time and contacted both the hotel and Expedia the very next day. I had also booked the penthouse suite. If I had accidentally booked a studio, I might not have cared that much. After hours of talking to Expedia and the hotel, they basically both told me they were not going to do anything for me and it was my mistake and I'd have to eat the cost. I told them I was willing to change dates, get credit. Anything so I didn't lose the 280 dollars I spent for a penthouse suite I wasn't going to be there to use. In conclusion, this is a small brand hotel that doesn't really care about customer service and if they won't do anything about my mistaken booking, I don't feel they would be very accommodating about anything else. In general, I'd avoid this place and also avoid booking anything with expedia as their customer support after you make a booking is basically non-existent.
2021 年 8 月入住 3 晚
已验证

10/10 超赞

mark

满意：清洁度、客房舒适度、沟通体验

Cute diamond in the rough

Very good place for the price. Dirt road to get there, but once there it is very nice. The ocean side bohemian-chic area is a short drive away.
2021 年 8 月入住 1 晚
已验证

6/10 一般

真实旅客

不满意：清洁度、住宿条件和设施、沟通体验
Broken door lock. Blood on sheets. Frequent power issues. Construction every morning, impossible to sleep and noisy above. left hotel early and lost money booked another place.
2021 年 7 月入住 3 晚
已验证

4/10 较差

真实旅客

满意：住宿条件和设施
不满意：服务设施
The property looked nice and seemed to have a nice pool, which we didn't use. However, it was an open pool area with no shade at all. The room was relatively clean, but had deep black scratches all over the white nightstands. In addition, the garbage in the kitchen was left completely full when we checked in. The worst part about the room was the shower. It had very low pressure and it would take a very long time to get it to hot. The water was also very difficult to adjust and we had to keep playing with the temperature as it just kept going from cold to very hot - it was challenging to find the middle point. On the 2nd day of our trip, the electricity completely went out and we had no air conditioner on a very hot and humid day. Additionally, the water pressure was non-existent, the water was barely trickling and in the middle of my shower, the water completely stopped and I couldn't even finish the shower. The management told us it would take 30 min to restore electricity, but it actually took about 5 hours. Finally, the only restaurant and bar they had in the hotel, wouldn't open until 3 pm, which was very inconvenient. Very disappointed with this hotel, as well as the experience.
2021 年 7 月入住 2 晚
已验证

10/10 超赞

真实旅客

满意：清洁度、服务设施、住宿条件和设施、沟通体验
I loved this resort !! The staff was so kind and friendly, and the cleanliness of the resort was awesome. The only thing that was not so great was the pressure of the water from the shower and how the temperature of the shower would go from really hot to cold. The gym was phenomenal and so is the juice bar. The restaurant on site is so delicious (Thai food) I couldn’t get enough of it. They clean the pool and resort daily so swimming in the pool was enjoyable. I will definitely book here again in the future.
2021 年 7 月入住 5 晚
已验证

2/10 糟糕

真实旅客

不满意：服务设施、住宿条件和设施、沟通体验
Poor communication, poor service, property management not accommodating. No hot water, maintenance issues. Expedia Customer Service not helpful at all. Expedia has ignored my responses. Expedia is the worse
2021 年 7 月入住 4 晚
已验证

4/10 较差

真实旅客

不满意：清洁度、服务设施、住宿条件和设施、沟通体验
Not worth it only nice attraction is the hydrotherapy
2021 年 7 月入住 5 晚
已验证

10/10 超赞

真实旅客

满意：清洁度、服务设施、住宿条件和设施、沟通体验
This property is just so beautiful. It’s trees all over and the layout with the pools and fountain just makes it such a zen environment. If you’re looking for a calm, quiet, and relaxing stay in Tulum, this is your place. Only thing my sister and I didn’t like was the lack of hot water from the shower. I guess because the weather is hot, they figured hot water wasn’t needed but we would have liked the option. Other than that, everything was great. There’s always a concierge at the front to answer any questions and our room was cleaned every day. Everyone is so friendly and willing to help. Of course I can’t forget my absolute favorite part of this stay: the spa! It has a hot tub, sauna, steam room, bucket showers and so much more. Always much needed after a day of exploring Tulum and doing fun activities.
2021 年 6 月入住 4 晚
已验证

4/10 较差

Felipe

不满意：清洁度

Insectos

A pesar de estar limpio el cuarto encontramos tres cucarachas en un lapso de 12 horas. Fue muy incómodo dormir sabiendo que estábamos compartiendo la habitación con ese tipo de insectos. Me parece es más un tema de fumigación que de limpieza.
2021 年 6 月入住 2 晚
已验证

10/10 超赞

真实旅客

满意：清洁度、客房舒适度、沟通体验

Muy bonito hotel y con increíble restaurante thai

El hotel está muy bien , la habitación grande y tienen el mejor restaurante Thai de Tulum la verdad ! Increíble
2021 年 6 月入住 1 晚
已验证

2/10 糟糕

真实旅客

满意：住宿条件和设施，清洁度
不满意：沟通体验
Avoid going to this property! I gave my ID for incidental charges, and they lost it. I was forced to travel back to the US with not ID. There is no front desk that can help when you need it, there is a “concierge” person who is not on site 24/7. I would recommend staying at a more traditional style hotel. There is only one restaurant on the property that only offers lunch and dinner, so breakfast options become a commute to another restaurant. Most excursion shuttles will also not meet you at this hotel and you have to travel to the Super Aki supermarket which is 1.5m away. The water smells bad here and the shower pressure is almost a light drip. Really avoid going here.
2021 年 6 月入住 4 晚
已验证

10/10 超赞

真实旅客

满意：清洁度、服务设施、住宿条件和设施、沟通体验
We went in May 2021 and it was calm. Not too many other people staying there it seemed. So, there was a lot of privacy. The spa is phenomenal and the restaurant has good Thai food. Breakfast is not included. Bring plenty of cash because taxi is the only way to get around unless you rent your own vehicle, bike, moped.
2021 年 5 月入住 4 晚
已验证

6/10 一般

真实旅客

满意：沟通体验，清洁度
Big and spacious rooms in great condition. The location of this property is under development. Expect non-paved roads, dust, industrial trash in surrounding areas, and overpriced Thai restaurant on site.
2021 年 4 月入住 2 晚
已验证

6/10 一般

真实旅客

满意：清洁度、服务设施、住宿条件和设施、沟通体验
This is an excellent place but we had some significant issues. If I were to rate this just on the property, I would give it 5 stars, but due to some issues I can honestly and fairly give it only 3 stars. PRO: -The place is huge with lots of space and awesome rooftop pool. -Beds are big and comfy. -There's a gym and spa. The gym is way more than a typical hotel gym. -Kitchen is well equipped and open. -Location is very close to downtown Tulum. -Wifi is pretty solid. CONS -We had to deal with construction noise from below us for 3 straight days until 6pm each day. That basically ruined our vacation. We were looking for peace and quiet but instead had to deal with nonstop noise. -When we got there, we had to wait 20 minutes for the concierge to arrive to give us our keys. I don't know why they couldn't have just given the keys to the front desk, which would've saved time. -When we entered the unit with the concierge, the housekeeper was still cleaning the place at 3:30pm. -The place is very clean overall, but we found cigarettes butts in the pool area. One of them was in the water. -They made it mandatory for pool workers to come in to clean every day. We wanted privacy, so we weren't happy that two guys came in every morning. -The toilets were extremely hard to flush. -Despite many issues we had to deal with, the management did nothing to make up for them. Not even a late check out at noon.
2021 年 3 月入住 4 晚
已验证

10/10 超赞

Kandis

满意：清洁度、客房舒适度、沟通体验

Wonderful hotel located in town.

The hotel was very nice. The staff was helpful and very friendly . It seems the hotel is managed by an outside company so the concierge is located at a different property a few blocks away. Fernanda came after about 15 minutes from our arrival. Through WhatsApp we communicated and she arranged excursions and brought us bikes for rent that we requested. I would definitely stay at this property again . There is a nice pool as well as spa and gym. They were closed due to Covid bit looked nice all the same. The hotel is 10-15 minute bike ride from the beach.
2021 年 2 月入住 5 晚
已验证

2/10 糟糕

真实旅客

不满意：清洁度、服务设施、住宿条件和设施、沟通体验
I rented three bedroom penthouse with private pool. Upon my arrival I had to wait almost one hour for a lady named Valeria Morelos to arrive who was extremely rude who was in charged of the property, when I asked for a manager she told me that she cpuld not bother owners in Europe and if I didn't like it I could leave.She wanted to charge me extra a night for additional two people eventhough we were total of four in a three bedroom penthouse. You were not allowed to listen to music after eight pm because you would get a fine.Worse vacation ever. I will not be returning here. Very dishonest.
2021 年 2 月入住 2 晚
已验证

10/10 超赞

Rajahn

满意：清洁度、客房舒适度、沟通体验

Wonderful trip

Great service and extremely helpful staff
2021 年 1 月入住 3 晚
已验证

10/10 超赞

Jessica

满意：清洁度、客房舒适度、沟通体验

great little stay!

Great place, clean and well priced. We would definitely come back for a longer stay. Beaches are about 10 minutes away with our own car or shuttles available. Gym was awesome!
2021 年 1 月入住 1 晚
已验证

10/10 超赞

DANILO

满意：清洁度、客房舒适度、沟通体验

Central Park Tulum

O hotel é muito bom. Novo. Lindo. O quartos são super confortáveis. Limpos. Cama uma delicía. Atendimento excelente, todos os atendentes muito atenciosos. Unico ponto ruim é que o chuveiro não é tao quente pra quem gosta de banho mais quente.
2020 年 12 月入住 7 晚