烏佛斯頓泳池酒店 | 每晚可低至 HK$1,106

「服務人員禮貌一般 reception 部分時間沒有人接待」

「The hotel is lovely overall, but it feels a little tired in places, with some short-term fixes rather than longer-term solutions. Our room was very warm, and a sign advised calling reception as the air conditioning was decommissioned. When I did, the response felt quite dismissive, focusing on the fact that air-con wasn’t included in the booking. I wasn’t expecting it as a given, just following the instructions for help — especially as we were travelling with a 3-month-old and the room was...

「The hotel itself is very dated that is also as its an old building and the character of the building is from 18th century. The room was okay and can be improved. The staff looked agitated and not very friendly. The restaurant menue is overly priced and very limited. No service except within limited lunch and dinner time with pre booking.」

「Not a great start when, immediately after arrival, a tap comes loose and starts pouring hot water over the bathroom floor. Now, things like things happen, we are all used to minor crises happening at home and it is what you do about it that matters. In the case of Graythwaite, what they did was very little! Despite repeated calls to the help lines, we never got a response (answer phone only on both lines and no response to text messages). The original fault was given a temporary fix with the...

「Great stay beautiful hotel, staff were great. As a travel agent the only thing id personally expect is better amenities in the room such as coffee machine ect. I think for the price you pay for a room these could be an improvement. Everything else was great!」

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