We stayed at the Pearls for one night but it was great. We needed to do some washing and were able to wash and dry before leaving. The staff were very friendly and helpful. We went to the beach in the morning for a run along the promenade - only challenge was getting there as the Pearls didn't seem to have direct beach front access but we navigated the mall and made our way down. The Pearls are right by the Oceans mall, Umhlanga rocks and many superb restaurants and supermarkets. It's a great stay in the heart of Umhlanga and you can walk to the Whale Bone pier too.
Natasha
2024 年 6 月入住 1 晚
8/10 还可以
Benjamin
2024年06月13日
满意:清洁度、服务设施、住宿条件和设施
Very nice hotel. Great location. Checkin went from looking like an early checkin would be an option to being after the 2pm checkin time. Other than checkin experience everything else was very good.
Benjamin
2024 年 6 月入住 1 晚
8/10 还可以
Felicia
商务旅客
2024年06月4日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Love to stay here very convenient and friendly staff.
Felicia
2024 年 6 月入住 1 晚
10/10 超赞
Diane
2024年05月28日
满意:清洁度、员工和服务、住宿条件和设施
Very friendly & helpful staff.
Well appointed, clean rooms
Diane
2024 年 5 月入住 1 晚
10/10 超赞
Diane
与配偶出行
2024年05月28日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Lovely well appointed rooms.
Very pleasant, helpful and friendly staff.
Thank you for a wonderful stay!
Diane
2024 年 5 月入住 4 晚
2/10 糟糕
Milile
与配偶出行
2024年04月9日
满意:清洁度、服务设施、住宿条件和设施
不满意:员工和服务
Nice hotel with lovely sea views. Shocking customer service. They will never see me again. They ruined my night.
It took them about an hour to correct their mistake. We ordered 1 bottle of white wine and 1 red wine. Only red wine was delivered to the room.
After 3 phone calls with the receptionist, I decided to go to the reception and talk to them because my card was charged for that bottle.
I was told they were going to bring it upstairs to our room. After waiting for about an hour since I made the first call about the missing bottle, they sent another red wine instead of the white one. I was ready to accept it even though it was not what I wanted but the lady who delivered the wine promised to fix the issue and she came back after a few minutes with the correct bottle of wine.
I didn't get her name, I was just annoyed. She was good and I think none of that was her fault.
Milile
2024 年 4 月入住 1 晚
4/10 很差
Jamal,Harleysville
与配偶出行
2024年03月12日
满意:清洁度
不满意:服务设施,员工和服务
Jamal
2024 年 2 月入住 3 晚
2/10 糟糕
Jamie
与家人出行
2024年02月25日
满意:住宿条件和设施,清洁度
不满意:员工和服务
Front desk manager was rude and unhelpful. Having confirmed a one bed superior apartment via an email we were degraded on arrival. The front desk manager was not interested in apologising and actually encouraged me to complain, his attitude was unacceptable. I did speak to another front desk manager who stated he would get the GM to email but no correspondence received. Customer service not up to international standards