St. Louis Unity Theatre Ensemble Hotels

"Clean"

"The conference rooms had terrible temperature control, we were either sweating or freezing. The beds were too soft, & the pillows were terrible it was hard to sleep. The shower that I took at the property was nothing but cold water for the entire 20 minutes. I would not recommend this hotel to anyone. The only good thing was the staff. Friendly, outgoing and helpful at every turn "

"Day 1 - Early checkin required by 6:30pm. Random room inspections performed by both staff including maintenance crew. Felt invasive and evasive. Rationale: Informed inspections required because people break stuff on the way out the door. Trash bags surrounding commercial garbage bin. Required to ask for permission to checkout by noon even if previously approved by issuing company."

"Basic and not worth the saving of $20. "

"Our flight was cancelled out of STL so we needed a place to stay and quick. We booked the hotel and arrived maybe 30 minutes later. Matt at the front desk was welcoming and kind. He explained our breakfast voucher that was included with our hotel rate (it is extra unless you select and pay for breakfast). We were up to our room quickly. There was an issue with the toilet not flushing, but Matt quickly had us in another room because nobody was on the property to fix the issue (it was late at night on a Sunday). Next room was just as clean. Rooms are a little beat up, but they are clean, bed was clean and comfortable, and bathroom was clean (but definitely needs updating). Breakfast was good: eggs made to order, along with usual items at a breakfast buffet. People working breakfast were kind and accommodating. I spent a lot of time in the lobby trying to figure out our return trip home. Lobby is nice, roomy, and lots of seating options. Overall it was a great stay, albeit unexpected since we were supposed to fly out of STL and not stay overnight. "

"Clean room "

"Nothing drained in the bathroom "

"She was so helpful and went above and beyond to help me decorate the house for my boyfriend’s birthday. She is very communicative and willing to answer any and all questions I had. Would definitely stay here again!"

"We were extremely disappointed with our stay. Upon arrival, the home was not as pictured in the listing and was clearly not cleaned prior to our arrival.There were dirty towels and linens left on the floors, wet and soiled towels in the bathtub, hair all over the sinks, and dirty dishes left inside the dishwasher. The overall condition of the home did not reflect the photos advertised online.Additionally, the listing stated there was one king bed and one queen bed. This was inaccurate. The master bedroom had a queen bed, and the second bedroom had a full-size bed. We specifically chose this property to accommodate our family size, as we were traveling with two small children and two older kids. Unfortunately, the bed in the older kids’ room was broken, so the pull-out option was unusable.Several closet doors were also broken, and the home was not decorated as shown in the listing photos.After driving six hours with two infants and two children, we arrived to these conditions and immediately contacted the host. We were offered a free night and to have cleaners come the following day. However, waiting until the next day for cleaning was not a reasonable solution given that we still had to sleep there that night.As a result, we had to spend over 200 out of pocket on cleaning supplies, linens, pillows, and towels for all eight of us.I would strongly encourage future guests to confirm sleeping arrangements and cleanliness expectations prior to arrival. "