Urbana Hotel with Pool

"Staff was amazing, they get a 5 star. The coffee in the lobby was actually really good too. And most surprisingly, the beds are actually incredibly comfortable. I’ve had 5 levels of my spine fused and have never found a hotel mattress I could actually sleep in without causing pain or affliction…surprisingly this was the first. The bed itself was pretty great! (The pillows on the other hand were terrible though). So those are the 3 real positives for this hotel. The breakfast buffet I’d say was OK, not bad…not great. Everything else about this particular hotel wasn’t especially positive. The wi-fi sucked and required my personal contact information to connect it. In order to get the good wi-fi I had to pay $5 a day and only worked for 1 device. Highway robbery I gotta say! And then of course, the shower drain was super clogged and so the shower would overflow into the tub and took forever to completely empty for someone else to use - AND the AC was crazy loud (couldn’t hear the tv over it) and way too inefficient to actually cool the room to the temp set on the thermostat (73 was probably the coolest we could get it) - AND the fridge also wouldn’t get cold so our leftover takeout had to be trashed -AND the absolute worst part of all was the POOL!!!- it had multiple floating loogies and chunks of hair I personally cleaned out myself plus so much chlorine that it gave us all skin rashes and damaged hair. It took 3 attempts with a hair mask to get it back to pre-pool condition. "

"First of all, I call a bit of exaggeration, when it comes to what all this hotel claims it offers. Second, the newer management of this place has let this hotel go down hill...then there's the room. Ok, trust, don't waste your money. ICK!"

"Nice room. Helpful staff. Great location. Property and pool was well kept. "

"No Hot tub and the description I had said there was one and had problems at check in they had misspelled my name and girl was not very friendly about doing double checks when I had confirmations and paid receipt she just kept saying no one by that last name I said check the # or use my first name - I left and then came back and demanded and then she found it"

"Breakfast was served at 7. We needed to leave at 6:30. No opinion on the breakfast. "

"We stayed Thursday and Friday night, breakfast Friday morning was completely out of stock at 7:30, with only one staff manger"

"Breakfast was neatly organized and the staff person was welcoming. "

"Hotel was fine for a quick stay. Breakfast was mostly out of foodstuffs. The dark floors made it clear that vacuuming was not a high priority. "

"Whole floor smelled like weed. Shower didnt work. Matrees springs were popping at any move. Road noise was super loud. "