Usk Spa Hotel

"Polite staff"

"Checked in on Friday, and told that there was a half marathon on Sunday which meant we could not use the road from 7.30. That meant for us, really no point staying as would need to leave before that. So we checked out on Saturday - reception seemed to agree this was sensible and no other option. Then they would not agree refund - seems unreasonable to me."

"Had a lovely time at this hotel. Staff were very helpful and attentive. Room was clean and comfortable. Good price and better value than some higher priced hotels. Late check out which is great"

"Room was ok car park was a bit sketchy a lot of broken glass from previous cars who had their windows smashed - staff just joked about the car park and how it was park at your own risk anyway. Breakfast was good I liked the omelette station but coffee was dire! WiFi was really poor and gave up with it in the end. "

"The Good: Staff were friendly and helpful. The food was great, plenty of options for places to eat. Plenty of activities available and easy to book. The Bad: No complimentary parking. Some of the lifts were broken and had been for several days before we arrived. There seemed to be no interest in getting them fixed. Quite disappointed overall, not sure I would ever come back. Would have been better booking a holiday abroad."

"Great property and very helpful staff. It was a much needed break for my family and we made full use of the facilities, gym, pool, restaurants and spa (massage). We loved how the property took small details to accommodate for our family, which included kids size robes / slippers, welcome activity pack and snacks and key was separate individual sofa twin beds. My only comment is regarding the family pool times are limited so it does get congested during those allotted hours and especially during the weekends when families with annual resort passes attend, otherwise it was quite during our stay during normal school hours. Overall amazing stay."

"Hotel is in an excellent location.It is surrounded by restaurants and cafes and it is within an easy 5 min walk of the hippodrome theatre. A decent size secure carpark is across a small, quiet road from the hotel. The room was large and clean. The breakfast was good- plenty of choice and easy to find a table. Staff were pleasant and helpful. It is a large hotel but only has 2 lifts which state they hold 8 but were full with 5 in. It was a very busy weekend as the Bristol half marathon was on the Sunday but only one of the lifts were working so there were always long waits for the lift. We were on the 3rd floor and due to the hotel’s location could hear music and people until after midnight. The noise wasn’t particularly loud but I could see some guests having an issue with it. "

"First day breakfast was sparse and no one to top up or tent Second day there was one person running around alone and by the time the food was topped up most guests had left The rooms were sub par , damp in the bathroom Lack of plugs and lighting in the rooms Gym is well equipped , the swimming pool is outdated Beautiful location and stuff over all very friendly "