I've been to Encuentro Guadalupe twice and I just love the calmness and chill environment. Definitely not a party resort, it's a place to unwind, disconnect and relax. It has a breathtaking views of Valle from the different rooms.
Laura
2024 年 5 月入住 2 晚
8/10 还可以
Ruben
与配偶出行
2024年05月20日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great views
Ruben
2024 年 5 月入住 2 晚
4/10 很差
Nelson
2024年05月19日
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
The property needs a major upkeep and remodel of all its facilities and rooms. Very poor maintenance and cleaning. Pedro father and son were outstanding.
Nelson
2024 年 5 月入住 2 晚
8/10 还可以
alejandro mendez
与配偶出行
2024年05月13日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel and experience nestled in the mountain. Has a trail for hiking with views of the valley.
Restaurant hours are too short unfortunately, closing at 3pm
alejandro mendez
2024 年 5 月入住 2 晚
10/10 超赞
Emma
2024年05月9日
满意:清洁度、员工和服务、住宿条件和设施
Emma
2024 年 5 月入住 2 晚
4/10 很差
Luis
团体旅客
2024年05月6日
Les falta mucho personal
Luis
2024 年 5 月入住 3 晚
2/10 糟糕
Juan
与家人出行
2024年04月9日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
I wish this property was still owned by Grupo Habita as our stay was highly disappointing and quite frankly, unacceptable. For the luxury hotel rates, their service and hospitality is borderline non-existent. We booked three rooms for our group of 7, where 3 of us were going to stay in a double room. The team proceed to tell us that only 2 people could stay per room after we had called a few days prior to confirm this was okay.
The rooms are old and need maintenance with the sink and shower heads rusting. They have walkie talkies in the room for guests to communicate with the front desk and they were all out of battery. The windows were dirty.
The restaurant staff was extremely rude, rushing for us to get out after charging us without even letting us see the wine list.
We were in the hot tub and when we asked if there were any towels they pointed at a plastic bag saying “you get can them from there”. Clearly the Encuentro Guadalupe team does not know what hospitality and service means. It’s honestly super sad given Valle is such a gorgeous destination. Special shoutout to the hotel drivers, who were the only attentive people in the property. If you’re coming to Valle, please don’t stay here and choose a place like Casa Bruma or El Cielo instead.
Maybe the Encuentro team should go check out one of these truly luxury properties and get a lesson or two on what hospitality and service means.