“Just started one night as we were cruising from the cruise port in Ravenna the next day where the location for this hotel was great.
We walked about 10-15 minutes included a very short ferry to get to the airport. Ferry only costed 2 euro ”
“预定价格278欧,酒店比预定的价格多收了46欧,离店前对此提出疑问,出示写清楚所有价格的预订单并要求退钱,酒店答应我会查询一下并尽快处理。但是退房后在我多次主动询问下,还是没有处理。hotels的客服帮我打电话发邮件联系,也没有回应。服务态度十分消极,非常不好的体验。We were overcharged by €46, and the hotel does not intended to refund the money after I told him the mistake he made.Hotels's custom service helped me to call them ,but no answers.Very terrible experience .Great city, but bad hotel service!!!”
“Great location and very sweet lady. She helped us arrange a taxi to our cruise. We were able to walk to a local cafe and a bar. Very nice place and i would recommend to anyone.”
“We stayed here for 2 nights before a cruise. Loved this property. Was convenient for us to shop and dine in Ravenna and walkable to the train station! The room was spacious and clean. We loved the outdoor garden area for sitting with a drink at night. I had a travel party of grandmother/mom/grandson and we all loved the experience! Would highly recommend.”
“The staff was amazing! They were so friendly accommodating and very helpful. Our room was very nice, clean and comfortable. They even provided an amazing outdoor brunch which was much appreciated. It is conveniently located near some great dining options, shopping and a major train station. We enjoyed our one night stay and would love to return again in the future. ”
“Everyone and everything at Albergo Cappello was exceptional !!! The morning breakfast receptionist was one of the most genuine persons we have met in over 20 years of travel. I wish I knew her name because she personally made us feel welcome every morning. We had dinner at the restaurant and it was delicious in every way, the wait staff was wonderful as was the afternoon/evening reception. We will remember this stay for many years. Thank you❤️”