"Due to problems with the German train system, we had to stop in Bologna for the night. We arrived at 1:50 am. The man who came to the door was so polite and considerate. The lobby was spotless, check-in was simple, the room was smartly designed, plenty of towels and amenities in the bathroom, and the shower was fabulous. Breakfast the next morning was good, would have been great if the coffee had been hot. The called us a taxi to take us to the train station—there in 10 minutes. They were just some of the nicest people after one of our worst travel days ever. "