2/10 糟糕
Judy
与家人出行
2025 年 6 月 10 日
不满意：服务设施
The check-in was fine. Freddie went over everything including how to turn on the ACs. After he left, we noticed that they were not cooling the rooms and that the temperature was 26.9 Celsius, 80 Fahrenheit in the room. We immediately contacted Freddie, who eventually put us in touch with the host, Frederico. He came out to look at it and said it was working. That next day we came back and the temperature was still the same. The AC was working as a fan and not cooling at all. He also made multiple references that it was “not up to American standards” and blamed it on that (even though I sent pictures of it being at 80°F.) Again we contacted the host who then told us that there was a lack of refrigeration gas and he had called the service company, which wouldn’t be there until after the end of our stay. He also told us to open the window which resulted in all of us getting mosquito bites! We then asked Federico to bring us fans and he said there was one in the closet, but he couldn’t bring us anymore (we asked for three). He told us that the AC was working and is keeping the temperature between 75 and 76°F. This was completely false, I even had sent him pictures of the temperature being at 80°F! When you book a place that advertises AC and they don’t have it it is unacceptable! Don’t stay here if you want AC!
Judy
2025 年 6 月入住 5 晚
