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維爾農溫德姆戴斯酒店的評價

2.5 out of 5
維爾農溫德姆戴斯酒店
5121-26th Street, Vernon, BC

評價

7.2

不錯

10 分評分，優異；1003 則評價中有 212 則" "
8 分評分，不錯；1003 則評價中有 402 則" "
6 分評分，一般；1003 則評價中有 217 則" "
4 分評分，欠佳；1003 則評價中有 107 則" "
2 分評分，很差；1003 則評價中有 65 則" "

7.4/10 

整潔度

7.8/10 

職員與服務

7.0/10 

設施服務

7.0/10 

住宿狀況

7.0/10 

環保程度

評價

6/10 一般

Mia

伴侶同遊, 寵物同遊
讚好：整潔度
The room was clean and surprisingly quiet but dark and a bit dingy for the $$
於 2024 年 5 月住了 2 晚

8/10 不錯

Lorne

Q
於 2024 年 5 月住了 3 晚

10/10 優異

Gerry

家人同遊, 寵物同遊
Great location and very clean room
於 2024 年 5 月住了 1 晚

2/10 很差

Gracy

不滿：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚

8/10 不錯

Lesley (Sturgeon County)

家人同遊, 商務旅客
Very old and felt unclean. Hot tub definitely sketchy. Breakfast was typical free buffet that was ok.
於 2024 年 2 月住了 2 晚

10/10 優異

Estefania

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This is the second time we book this hotel with our family because it is clean, has a nice pool and the staff is very helpful, breakfast was amazing and the room and shower are very spacious. 😁
於 2024 年 5 月住了 1 晚

10/10 優異

Shirley

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very friendly helpful Staff everyone was great
於 2024 年 5 月住了 3 晚

10/10 優異

Della

讚好：整潔度、職員與服務、設施服務和住宿狀況
Room was really great, fridge and microwave. Comfortable bed. Took awhile to figure out the tv, maybe an instruction sheet for the tv would be an idea. The ice machine was in the pool area and I had to ask where it was. Again an information sheet would have been helpful. The vending machine was sold out, with the really hot weather it was inconvenient.
於 2024 年 5 月住了 2 晚

10/10 優異

Vihaan

讚好：整潔度
於 2024 年 4 月住了 1 晚

2/10 很差

Anita

不滿：整潔度、職員與服務、設施服務和住宿狀況
Dreadful dirty, stinking place and the desk people looked like crimes bosses.....in my opinion. This place should not be allowed to be in business.
於 2024 年 5 月住了 1 晚

6/10 一般

Walter von

於 2024 年 4 月住了 1 晚

2/10 很差

swati

不滿：整潔度、職員與服務和住宿狀況
No blankets in the room, they don't have a hot tub it's cold and the very stupid staff not learning to you to.
於 2024 年 4 月住了 1 晚

8/10 不錯

Stephen

家人同遊
讚好：整潔度、職員與服務和設施服務
The staff were extremely friendly and helpful. They dealt with any situation right away, and made us feel very comfortable during our six night stay. The only thing that would have been nice, would be to have had a different variety of breakfast options on different mornings, as it was the exact same breakfast choices every day.
於 2024 年 4 月住了 6 晚
front desk 於 2024年4月30日的回應
Thank you so much for your kind review! I will share your kind comments with our team members. We hope to see you againsoon at our hotel.

10/10 優異

Dena

讚好：整潔度、職員與服務、設施服務和住宿狀況
Very friendly reception
於 2024 年 4 月住了 1 晚
front desk 於 2024年4月30日的回應
Thank you for your review. We appreciate your loyalty and we are extremely happy to hear that you had a great stay. We hopeto welcome you back soon.

8/10 不錯

Tiffany

家人同遊
讚好：整潔度、職員與服務和設施服務
The rooms are nice and spacious but the bathroom needs an update, the toilets are tiny and the tub tap has 2 different hot and cold settings, the floor is very old/worn dirty look, no plug for bathroom sink. Other than that the propert is very nice and the room itself was great, beds were very clean and comfortable.
於 2024 年 4 月住了 2 晚
front desk 於 2024年4月30日的回應
Thank you very much for sharing your feedback about your stay. Your comments are a great way to help us continuouslyimprove upon our service. We are delighted that you enjoyed your stay and we look forward to welcoming you again soon.Sincerely

10/10 優異

mariana

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Friendly staff, comf beds and very clean but very old towels.
於 2024 年 4 月住了 3 晚
front desk 於 2024年4月30日的回應
Thank you for your review. We appreciate your loyalty and we are extremely happy to hear that you had a great stay. We hopeto welcome you back soon.

10/10 優異

Dennis

讚好：整潔度、職員與服務、設施服務和住宿狀況
I was very happy with my stay here. The room was very clean & the staff checked my room every day. The bed and pillows were awesome. The parking was good and convenient. It was quiet during my stay. I would stay here again in a heart beat. Thumbs up!!!
於 2024 年 4 月住了 4 晚
front desk 於 2024年4月30日的回應
Thank you for your review. We appreciate your loyalty and we are extremely happy to hear that you had a great stay. We hopeto welcome you back soon.

4/10 欠佳

sio ratha

伴侶同遊
不滿：職員與服務、設施服務和住宿狀況
The room was an inside room, next to the noisy indoor pool, no outside window, had to walk along the pool to exit outside. We would have preferred a room with a door on the outside and a window to view outside. The bathroom required renovation. Will not be booking again.
於 2024 年 2 月住了 1 晚
front desk 於 2024年4月30日的回應
Thank you for your review. We regret to hear that your stay was not an enjoyable one and that you were unable to have arestful night at our hotel due to other guests being noisy. Our staff take noise complaints very seriously and if there are anyconcerns we ask that guests call the front desk immediately in order for a staff member to remedy the situation as soon aspossible. We appreciate your feedback and we apologize for the inconvenience caused.Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity tobetter your experience with us whenever your travels bring you back to our hotel.

8/10 不錯

Jim

家人同遊, 寵物同遊
讚好：整潔度、職員與服務和設施服務
The hot tub was not available do to maintenance , the pool was not open when it was supposed to be. The breakfast was better than other places that charged more money.
於 2024 年 4 月住了 3 晚
front desk 於 2024年4月30日的回應
Thank you so much for your kind review! I will share your kind comments with our team members. We hope to see you againsoon at our hotel.

6/10 一般

gia

不滿：整潔度和職員與服務
於 2024 年 4 月住了 1 晚
front desk 於 2024年4月12日的回應
Thank you so much for your kind review!

10/10 優異

Rachel

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Check in was and efficient. The property is always clean and friendly staff.
於 2024 年 4 月住了 1 晚
front desk 於 2024年4月12日的回應
Thank you so much for your kind review! I will share your kind comments with our team members. We hope to see you againsoon at our hotel.

8/10 不錯

Theresa

讚好：整潔度、職員與服務和住宿狀況
Overall checked all the boxes for me. Price, location, pool, breakfast, friendly staff.
於 2024 年 3 月住了 4 晚
front desk 於 2024年4月12日的回應
Thank you for your review. We appreciate your loyalty and we are extremely happy to hear that you had a great stay. We hopeto welcome you back soon.

8/10 不錯

Betty

多人同遊
For an older hotel it has been well maintained. One of our group stayed in a wheelchair accessible room by the lobby. It was very clean and spacious. Our room was in the atrium overlooking the pool. Our room was also very clean and recently updated. If I was to give a critique it would be that they used harsher chemicals in the room, due to its location next to a very humid location. For people who have respiratory issues, a room in this location might not be best. But as a whole the Hotel was Great.
於 2024 年 3 月住了 1 晚
front desk 於 2024年4月12日的回應
Thank you very much for sharing your feedback about your stay. Your comments are a great way to help us continuouslyimprove upon our service. We are delighted that you enjoyed your stay and we look forward to welcoming you again soon

2/10 很差

Adrian

不滿：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
Rubinder kaur 於 2024年4月3日的回應
Dear Adrian,Thank you for taking the time to share your feedback with us. We're truly sorry to hear that your experience fell short of your expectations. Your satisfaction is incredibly important to us, and we would like to make things right.Best RegardsRubinder Kaur

6/10 一般

Debra

讚好：整潔度和職員與服務
A large person would not be able to use the toilet. Too close to the wall on one side and tub on the other.
於 2024 年 3 月住了 1 晚
front desk 於 2024年3月30日的回應
Thank you for your review. We appreciate your loyalty and we are extremely happy to hear that you had a great stay. We hope to welcome you back soon.

6/10 一般

Kimberly

於 2024 年 3 月住了 1 晚
front desk 於 2024年3月30日的回應
Thank you!

10/10 優異

Sandra

親子同遊
The staff made the difference. Very pleasant and accommodating. We only spent one night but will definitely stay again!
於 2024 年 3 月住了 1 晚
front desk 於 2024年3月27日的回應
Thank you so much for your kind review! I will share your kind comments with our team members. We hope to see you againsoon at our hotel.

10/10 優異

Jennifer

家人同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great free breakfast, kids loved the pool. Definitely would book here again.
於 2024 年 3 月住了 2 晚
front desk 於 2024年3月19日的回應
Thank you so much for your kind review! I will share your kind comments with our team members. We hope to see you again soon at our hotel.

8/10 不錯

Ken

伴侶同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Close to all amenities.
於 2024 年 3 月住了 3 晚
front desk 於 2024年3月13日的回應
Thank you for your rating!We appreciate your business towards us!

10/10 優異

Lisa

Hospitality was awesome
於 2024 年 3 月住了 2 晚
front desk 於 2024年3月13日的回應
Thank you for 5 star review !We appreciate your response with us

10/10 優異

Charlie

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 3 月住了 1 晚
front desk 於 2024年3月7日的回應
Thank you !

8/10 不錯

Carrie Tyler

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good location close to everything you need for a night stop Little noisy in room but good for 1 night
於 2024 年 3 月住了 1 晚
front desk 於 2024年3月3日的回應
Hi, Carrie Thanks for your candid comment.

2/10 很差

Allan

Dirty sheets, desk person didn’t understand English
於 2024 年 3 月住了 1 晚
front desk 於 2024年3月3日的回應
Thank you for reaching out and posting your review. We are truly sorry that you were not satisfied with your accommodations during your stay with us. Cleanliness is of our utmost concern, and we take your comments very seriously. The conditions of your room have been discussed with our housekeeping team in order to ensure all guest rooms are up to Days Inn by Wyndham high standards. I hope you will give us another opportunity to welcome you back during a future trip to the area

8/10 不錯

Donna

伴侶同遊
We had wanted a hot tub and pool both had tarps on that we would have to remove. We did that on the hot tub but wasn’t clean enough to go in otherwise was not bad
於 2024 年 2 月住了 2 晚
front desk 於 2024年3月3日的回應
Thank you for reaching out and posting your review. We are truly sorry that you were not satisfied with Cleanliness of the hot tub.The condition has been discussed with all the staff members and we rest assure that this problem will not arrise againThank you

8/10 不錯

Rhonda

寵物同遊, 商務旅客
不滿：整潔度、設施服務和住宿狀況
I did not like any of my stay except for the front desk ladies. I entered my room and it was substandard. I was also charged 20 a night for my tiny dog yet the room had a hole in the wall, the transition strip for the flooring was sitting on the sink with the screws. It was a tripping g hazard. The king size bed was worn out as well. It had big dips on one side and a rise in mattress down the centre. Did not sleep well. The hot tub was not maintained well. I went into ot and the fumes burned my eyes and lungs. The exhaust fan was filthy and not working consistently when it should be running constantly once jets are on. It was a health hazard and I complained to staff and suggested they close it as it was unsafe.
於 2024 年 2 月住了 2 晚
front desk 於 2024年3月3日的回應
Thank you for your candid comments regarding your recent stay. We regret that you felt that we did not meet your expectations and that we failed to provide you with accommodations and services equal to the value you paid. The condition of the room and hot tub has been discussed among all the staff members and proper measures has been taken into consideration to solve that issue.We are extremely sorry for the inconvience it caused during your stay.We assure it won't happen againWe appreciate your business and concern towards us.

10/10 優異

Tara

伴侶同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location and super helpful staff. Wish the pool/hot tub was open later! As we had a dog with us we also wished for a closer grassy area for pee walks, but we made do.
於 2024 年 2 月住了 1 晚
Rubinder kaur 於 2024年2月27日的回應
Dear Tara,Thank you for your feedback! We're glad you enjoyed our convenient location and found our staff helpful. We appreciate your suggestions regarding the pool/hot tub hours and a closer grassy area for pets. We'll certainly take these into consideration for future improvements. We hope to welcome you back soon!Thank You

6/10 一般

Chrissi

家人同遊, 商務旅客
讚好：設施服務
Loved the price. Loved that it had a pool and served breakfast, the girl at check in seemed unhappy and irritated? The girl at checkout was.kind and smiled. The pool was fun but the hot tub was questionable.... was smelly and needed a paint job but my kids still enjoyed it. Liked the food options and the room was nice and clean.
於 2024 年 2 月住了 1 晚
Rubinder kaur 於 2024年2月26日的回應
Hello Chrissi,Thank you for taking the time to share your feedback with us. We're delighted to hear that you loved the price, enjoyed the pool, and appreciated the breakfast options during your stay. It's great to know that despite some minor issues, your overall experience with us was positive.We sincerely apologize for any inconvenience caused by the demeanor of our check-in staff. Providing exceptional customer service is a top priority for us, and we will address this issue internally to ensure all our guests receive a warm and welcoming experience from start to finish.Thank You

10/10 優異

Michel

讚好：整潔度和職員與服務
Cable not working.
於 2024 年 2 月住了 1 晚
Rubinder kaur 於 2024年2月26日的回應
Hello Michel,Thank you for reaching out and letting us know about the issue you're experiencing with your cable. I appreciate you bringing this to our attention. And also Thank you so much for your glowing 5-star review! We are absolutely thrilled to hear about your positive experience with us.Thank You

6/10 一般

bernice

家人同遊, 寵物同遊
不滿：住宿狀況
Motel set up ( which would be fine if modernized) that has seen better days. Surprised for the brand that the pride of ownership wasn’t there. Ripped curtain sheers, mold around bathtub faucet, saggy mattress. At least it was quiet for sleeping through the night.
於 2024 年 2 月住了 1 晚
Rubinder kaur 於 2024年2月26日的回應
Dear Bernice,Thank you for your feedback. We apologize for any inconveniences you experienced and appreciate your insights. We're actively working on improvements to enhance our guests' experience. We hope to welcome you back for a more enjoyable stay in the future.Best Regards Rubinder Kaur

10/10 優異

Gracy

於 2024 年 2 月住了 1 晚
front desk 於 2024年3月27日的回應
Thnak you!

4/10 欠佳

Danielle

不滿：設施服務和住宿狀況
The walls felt paper thin, you could hear every noise from the rooms around you. Breakfast was not worth your time, pancakes were cold and sitting on the counter in a Tupperware container when we arrived at 8:40. The hotel bordered the Wendy’s drive through so not really the nicest view, and it felt like a seedier part of the city.
於 2024 年 2 月住了 1 晚
Rubinder kaur 於 2024年2月26日的回應
Dear Danielle,Thank you for sharing your experience. We apologize for falling short of expectations regarding noise levels and breakfast quality. We appreciate your feedback and will work to address these issues. Your comments help us improve, and we hope for the chance to provide a better stay in the future.Best Regards Rubinder Kaur

4/10 欠佳

真實旅客

讚好：職員與服務
不滿：住宿狀況和客房舒適度
Horrified might be the word to sum it up. I stayed three nights. The first night the lamp flickered and went off, so in the morning, when I pulled the side table from the wall, the electrical plate fell off the outlet. I plugged the lamp into the second plug in the outlet. The connection is obviously poor and is a fire risk if not rewired properly. The room was just reno'd, I hope they used actual electrical contractors. The foyer and breakfast area was in process of being renovated as well, the fumes in there were shocking. Zero ventilation was provided, but employees kept working and food was served in this area still. The fumes were so strong, I chose not to eat the food provided there. On night two, the person in the unit above me decided to start throwing furniture around and swearing loudly about killing people just past midnight. He did sound very drunk. After half an hour of this, I left the room to go knock on his door to ask him to quiet down. He didn't respond. My room key didn’t work to get back in my room, and I didn’t have my phone on me, so I had to walk to find someone with a cell phone to call the motel to make a new room card for me, past midnight. I felt horrible about waking them and incredibly stupid for leaving my room without a second card and without a coat, thinking I'd just be a minute asking the person above me to stop yelling and banging on the floor. I did not sleep much the rest of that night, or the next. I would not go back to stay here.
於 2024 年 2 月住了 3 晚
front desk 於 2024年2月28日的回應
Thank you for your candid comments regarding your recent stay. We regret that you felt that we did not meet your expectations and that we failed to provide you with accommodations and services equal to the value you paid. We really apologize that you felt terrible regarding that.The comments have been passed on to the staff memebers. So that accurate and quick action can be taken right away for teh safety of our valuable guest. Asthe safety and comfort of our guests and team members is our top priority. We have enhanced our cleaning protocols and introduced additional safeguards to help keep everyone safe. Housekeeping,food service, pool usage are under strict health guidelines set out by Health Canada, provincial healthofficers and our local health departments. We will amke sure these kinds of things won't repeat in future and we agai are truely sorry for your experience

10/10 優異

Kari (Campbell River)

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Front desk was excellent at check in. Rooms are a good size and clean.
於 2024 年 2 月住了 1 晚
front desk 於 2024年2月22日的回應
Thank you for your review. We appreciate your loyalty and we are extremely happy to hear that you had a great stay. We hopeto welcome you back soon.

10/10 優異

Rafael

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
This property has everything near by, all kind of options. Also safe area even that is not a fenced area.
於 2024 年 2 月住了 1 晚
front desk 於 2024年2月22日的回應
Thank you very much for sharing your feedback about your stay. Your comments are a great way to help us continuouslyimprove upon our service. We are delighted that you enjoyed your stay and we look forward to welcoming you again soon

6/10 一般

Adam

商務旅客
The hot tub was disgusting wouldn’t even get in room was ok relatively comfortable
於 2024 年 1 月住了 1 晚
front desk 於 2024年2月22日的回應
Thank you for your candid comments regarding your recent stay. We regret that you felt that we did not meet your expectations and that we failed to provide you with accommodations and services equal to the value you paid. We have enhanced our cleaning protocols and introduced additional safeguards to help keep everyone safe.Weappreciate your business and hope to have the opportunity to better your experience upon your next stay.

8/10 不錯

Gary

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Nice clean room, VERY comfortable bed, and very conveniently located. Not a big fancy hotel, but a great value I’d use again!
於 2024 年 2 月住了 1 晚
front desk 於 2024年2月5日的回應
Thank you !

6/10 一般

Yuriy

多人同遊
讚好：整潔度、職員與服務和住宿狀況
Good stay
My card was charged 3 times by their system before I arrived, even though I had opted to pay at the property. I know technology isn’t always great but I don’t necessarily like waiting to make sure the refunds actually go through and having a bunch of charges on my credit card just sitting there. Otherwise the location was great and rooms were clean. Front desk was friendly and nice
於 2024 年 2 月住了 1 晚
front desk 於 2024年2月4日的回應
Hi Thank you for being so undestandable to us.We appreciate your loyalty and your comments are the waysto help us growThank you

6/10 一般

Christiane

伴侶同遊, 商務旅客
讚好：職員與服務
Check in took a bit as the was a boys hockey teams checking in as well. No worries. Had to request new towels as ours had handprints, toothpaste residue and were very grey for a "white" towel. The water temperature control knob in the tub/shower was broken and needed to be replaced, so unable to shower first morning as water was scalding hot. Towel rack above toilet fell off wall when pulling towel off, requires tightening or replacing. No stopper for the bathroom sink.
於 2024 年 1 月住了 2 晚
front desk 於 2024年2月4日的回應
Hi,Thanks for taking out your time to posty your comments.We apprciate your loyalty and business with usAll the comments have been shared among the staff to perform better next time

6/10 一般

sion

於 2024 年 1 月住了 1 晚
front desk 於 2024年3月27日的回應
Thank you!

8/10 不錯

Greig

讚好：住宿狀況
於 2024 年 1 月住了 2 晚
front desk 於 2024年2月4日的回應
Thank you!