接待處

沃爾科特溫德姆戴斯酒店的評價

2.5 out of 5
沃爾科特溫德姆戴斯酒店
2889 N Plainview Rd, I-80 Exit 284, Walcott, IA

評價

6.8
10 分評分,優異;460 則評價中有 104 則" "
8 分評分,不錯;460 則評價中有 128 則" "
6 分評分,一般;460 則評價中有 98 則" "
4 分評分,欠佳;460 則評價中有 70 則" "
2 分評分,很差;460 則評價中有 60 則" "

7.0/10 

整潔度

7.6/10 

職員與服務

6.2/10 

設施服務

6.2/10 

住宿狀況

7.0/10 

環保程度

評價

2/10 很差

真實旅客

商務旅客, 多人同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
The service is not warm .the room facilities and simple.the bath towels are too old and smelly.The sheets and pillows are too old and seem to have not been replaced
於 2019 年 6 月住了 1 晚
Manager 於 2019年6月27日的回應
Thank you for your review and comments regarding our towels and service. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

8/10 不錯

Carl

讚好:整潔度、職員與服務、設施服務和住宿狀況
Every thing was good
於 2024 年 4 月住了 7 晚
Manager 於 2024年4月30日的回應
Hello Carl,We're delighted to hear that you enjoyed your stay with us! If you have any further feedback or if there's anything we can assist you with, please feel free to reach out to our team. We appreciate your kind words and hope to welcome you back soon.

8/10 不錯

Jim

家人同遊
讚好:設施服務和住宿狀況
Beds were comfortable. Was ok for the price.
於 2024 年 4 月住了 1 晚
Manager 於 2024年5月1日的回應
Hello Jim,We are pleased to hear that you found our beds comfortable and felt that the hotel was a fair value for the price paid. Your feedback is valuable to us as we strive to provide all guests with a comfortable stay. Thank you for sharing your experience with us.

4/10 欠佳

Sheryl

不滿:整潔度、職員與服務、設施服務和住宿狀況
Property was run down. Bathtub had what looked like a fire melted spot, brown and broken plastic tub. Not a welcoming spot. But it was as cheap !
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月26日的回應
Hello Sheryl, We appreciate your feedback regarding your recent stay. We value all guest comments and will share your observations with the team for future considerations and improvements. Thank you for sharing your experience with us.

8/10 不錯

Michael

讚好:整潔度、職員與服務和住宿狀況
It was priced well Clean No complaints
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月23日的回應
Hello Michael, We're thrilled to hear you found our hotel to be clean and well-priced during your stay! Your satisfaction is our top priority, and we appreciate your positive feedback. We hope to welcome you back again in the future!

6/10 一般

Roy

商務旅客
讚好:職員與服務
Breakfast was not much option or anything at all
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月15日的回應
Hello Roy, We appreciate your feedback on the breakfast offerings during your stay. Our team continually looks for ways to enhance the dining experience for our guests. For a more diverse selection in the future, we recommend reaching out to our management to ensure your preferences are met.

4/10 欠佳

Victor

商務旅客
不滿:整潔度、職員與服務、設施服務和住宿狀況
Not a clean place
於 2024 年 3 月住了 1 晚
Manager 於 2024年4月13日的回應
Hello Victor,We're sorry to hear your expectations weren't met. We take cleanliness seriously and encourage all guests to reach out to management directly with any concerns for further assistance. Your feedback is valuable as we strive to improve our services.

10/10 優異

Suzanne

於 2024 年 4 月住了 1 晚
Manager 於 2024年4月14日的回應
Hello Suzanne,We are delighted to hear that you enjoyed your stay with us! Our team looks forward to welcoming you back in the future.

10/10 優異

Asad

讚好:整潔度和職員與服務
Decent overnight stay Very quiet please
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月12日的回應
Hello Asad,We are delighted to hear that you had a peaceful overnight stay with us. Your feedback is greatly appreciated as we strive to provide a tranquil environment for all our guests. Should you have any further comments or need assistance, please don't hesitate to contact our management team. We look forward to welcoming you back soon.

2/10 很差

Nikki

親子同遊
不滿:整潔度和住宿狀況
People knocking on the door all hours of the night. People doors opening and shutting all night. Rooms smelled horrible. Floor in the room was not clean.
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月9日的回應
Hello Nikki, We regret to hear about your experience and apologize for any inconvenience caused during your stay. Rest assured, we take all feedback seriously and will address your concerns with our team to ensure a more pleasant stay for our future guests.

6/10 一般

Irina

不滿:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月9日的回應
Hello Irina, We always strive to provide a memorable experience for our guests, and your satisfaction is important to us. If there were any aspects of your stay that could have been improved, please don't hesitate to contact us directly so we can address them accordingly. We hope to have the opportunity to welcome you back in the future.

8/10 不錯

Jennifer

家人同遊
讚好:職員與服務
不滿:設施服務
Staff were very nice! Apparently there were smoking rooms and non smoking rooms all in the same hall together so the hallway smelled of stale cigarette smoke. Ice machine wasn’t producing ice. We were told to give it 14 minutes but couldn’t get ice at all. Bed was comfortable enough but not the best. If I were to book here it again, it would only be because of the friendliness of the staff, the pet friendly policy and inexpensive price. Remember, you get what you pay for.
於 2024 年 3 月住了 1 晚
Manager 於 2024年4月4日的回應
Hello Jennifer, We appreciate your kind words about our staff and pet-friendly policy. Please note that room assignments are based on availability. We apologize for any inconvenience regarding the hallway odor and ice machine. Your feedback is valuable for our continuous improvement. Thank you for considering us for future stays.

10/10 優異

Shaziya

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Manager 於 2024年4月2日的回應
Hello Shaziya,We are thrilled to hear that you had a wonderful experience at our hotel! If you have any further comments or suggestions, please do not hesitate to contact us.

4/10 欠佳

Greg

伴侶同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
You get what you pay. It was O.K. if you were just looking for a place to sleep one night. The carpet in the hallway was dirty and the building had an odor. The breakfast was minimal. The shower water was lukewarm no matter how long I ran it to warm it up. The check-in/out was smooth and the staff was nice.
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月16日的回應
Hello Greg,Thank you for sharing your recent experience with us. We appreciate your feedback and are glad to hear that our staff met your expectations during check-in/out. Your comments about the breakfast and room condition will be shared with our team for improvements. We hope to have the opportunity to welcome you back in the future.

8/10 不錯

Eileen

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice & quiet. Convenient & clean. Didn’t like the tv cause couldn’t get all the channels
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月9日的回應
Hello Eileen,We appreciate your positive feedback regarding our quiet and convenient location. Our team strives to ensure a clean environment for all our guests. We regret any inconvenience regarding the TV channels and will share your comment for improvement. Thank you for staying with us.

10/10 優異

Ashley

親子同遊, 伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I love the king size bed. It was very comfortable
於 2024 年 3 月住了 2 晚
Manager 於 2024年3月6日的回應
Hello Ashley,We are delighted to hear that you found our king size bed comfortable during your stay. Providing a cozy and relaxing experience is always our priority for guests to enjoy their time with us.

8/10 不錯

Jeanette

家人同遊
讚好:整潔度、職員與服務和住宿狀況
The bed was soooo comfortable!
於 2024 年 2 月住了 1 晚
Manager 於 2024年3月3日的回應
Hello Jeanette,We're pleased to hear that you found our beds to your liking during your stay with us. Your comfort is our priority, and we're glad we were able to provide you with a restful night's sleep. Should you have any further feedback or requests for your next visit, please don't hesitate to reach out to our management team.

6/10 一般

Grayce

家人同遊
Window lock did not work
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月24日的回應
Hello Grayce,We appreciate your feedback regarding the window lock and apologize for any inconvenience caused. Guest safety is our top priority, and we will address this issue with our maintenance team to ensure it is properly resolved. Thank you for bringing this to our attention.

10/10 優異

Aaron

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good stay
The front desk was friendly helped me with no problems room was nice and clean bed is clean and comfortable I had a nice stay would stay here again
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月20日的回應
Hello Aaron,We are delighted to hear that our friendly staff and clean rooms made your stay enjoyable. We appreciate your positive feedback and look forward to welcoming you back in the future.

10/10 優異

Debra

伴侶同遊, 寵物同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Fair price to pay for hotel, and Pet friendly
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月17日的回應
Hello Debra,Thank you for choosing our hotel for your stay! We appreciate your feedback regarding our fair pricing and pet-friendly policies. We strive to offer competitive rates and provide a comfortable experience for both you and your furry friend. We hope you had a pleasant stay with us, and we look forward to welcoming you back in the future.

10/10 優異

William

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月23日的回應
Hello William,We are thrilled to hear that you had an excellent stay with us! Thank you for choosing our hotel as your accommodation and for taking the time to rate your experience. We truly appreciate your support and look forward to welcoming you back in the future.

10/10 優異

Linda

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Quiet and comfortable
Although the clerk was obviously not native in his language, he was very friendly and patient with my questions and requests. He explained things well and gave us an accessible room near to the lobby and breakfast. Room was quiet and comfortable.
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月10日的回應
Hello Linda,Thank you for sharing your positive experience with our friendly and patient clerk. We're glad to hear that he was able to assist you with your questions and requests effectively. It's great to know that you found your room to be quiet and comfortable as well. We truly appreciate your feedback and hope to welcome you back again soon.

4/10 欠佳

rick

伴侶同遊
不滿:整潔度和住宿狀況
the bathroom had cob webs all over.the chair was dirty and stained.the white bath towels had nasty stains all over them.
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月6日的回應
Hello rick, We apologize for any inconvenience you experienced during your stay. Our housekeeping team works diligently to maintain cleanliness throughout the hotel, and we will address your concerns to ensure future guests do not encounter similar issues. We appreciate your feedback and will use it as an opportunity for improvement.

6/10 一般

jim

讚好:整潔度、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
Manager 於 2023年12月6日的回應
Hello jim,We appreciate you choosing our hotel for your stay. We would love to hear more about your experience and any feedback you may have, so we can continue to improve our services. Please feel free to reach out to us directly. We hope to have the opportunity to welcome you back in the future.

6/10 一般

LORI

讚好:整潔度
There was no elevator. People should get housekeeping every day without having to ask for it
於 2023 年 11 月住了 2 晚
Manager 於 2023年11月29日的回應
Hello LORI,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the lack of an elevator during your stay. We understand the importance of prompt housekeeping and will ensure that our team is reminded to provide daily service without requiring a request. We appreciate your valuable input and hope to have the opportunity to welcome you back in the future.

8/10 不錯

Jim

商務旅客
Light flickering badly in front alcove. Halls needed some attention, but my room was clean.
於 2023 年 11 月住了 1 晚
Manager 於 2023年11月17日的回應
Hello Jim,Thank you for sharing your feedback about your recent stay. We appreciate your comments regarding the cleanliness of your room. We apologize for any inconvenience caused by the flickering light and the condition of the hallways. Your thoughts will be shared with our team to ensure a better experience for future guests.

10/10 優異

Laura

於 2023 年 10 月住了 1 晚
Manager 於 2023年11月4日的回應
Hello Laura,Thank you for taking the time to leave a review. We appreciate your high rating and are delighted to hear that you had such a wonderful experience during your stay with us. We strive to provide exceptional service to all guests and we're thrilled that we exceeded your expectations. We hope to welcome you back again soon for another fantastic stay.

2/10 很差

trent

家人同遊, 親子同遊, 伴侶同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
BED BUGS!!!!
Manager 於 2023年10月16日的回應
Hello Marsha,Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

8/10 不錯

真實旅客

家人同遊
讚好:職員與服務和客房舒適度
於 2023 年 9 月住了 1 晚
Manager 於 2023年10月14日的回應
Dear Guest,Thank you for your feedback! We are glad to hear that you had such a positive experience with us. We look forward to welcoming you back in the future!

8/10 不錯

Chris

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
Manager 於 2023年10月7日的回應
Hello Chris,It was our privilege to earn your business and we hope to host you again on your next trip.

8/10 不錯

Jesse

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Pretty good
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月5日的回應
Hi Jesse,Your high-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

4/10 欠佳

Adrian

多人同遊
讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
Accommodation includes an inexistent breakfast. OJ, apple juice, milk, almost empty 2 type cereal, barely a few slices of bread and tinny muffins, apples, sugar packets and coffee. Oh, and plastic knives, forks, spoons, with nothing to use them on.
於 2023 年 9 月住了 1 晚
Manager 於 2023年10月4日的回應
Hello Adrian ,Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 很差

William

於 2023 年 9 月住了 1 晚
Manager 於 2023年10月7日的回應
Hello William,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

6/10 一般

Barbara

讚好:整潔度和客房舒適度
breakfast was so. Room located next to McDonalds and was noisy..
於 2023 年 9 月住了 1 晚
Manager 於 2023年9月10日的回應
Hello Barbara,Thank you for sharing your experience with us. We appreciate the input referring to our breakfast as well as our room. I hope you will return to enjoy a memorable and exceptional experience.

6/10 一般

James

讚好:整潔度
不滿:住宿狀況
Unsafe shower, hairdryer not working.
於 2023 年 8 月住了 1 晚
Manager 於 2023年8月22日的回應
Hello James,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 優異

KFDGT PILOT

商務旅客
This room had one of the softest and most comfortable beds that I have slept in for a long time !
於 2023 年 8 月住了 1 晚
Manager 於 2023年8月16日的回應
Hello KFDGT PILOT,Know that your voice is of tremendous importance to us and we value your comments about our room. We hope to see you again to provide you with an exceptional level of service and hospitality.

10/10 優異

Tim

讚好:整潔度、職員與服務、設施服務和住宿狀況
Great place to stay . Would recommend
於 2023 年 8 月住了 1 晚
Manager 於 2023年8月15日的回應
Hi Tim,Thank you for being a guest with us and taking the time to share your experience. We are so happy you enjoyed our clean accommodations and friendly services. Your recommendation is truly appreciated. Looking forward to having you back for a future stay.

2/10 很差

Kenneth

不滿:整潔度、職員與服務、設施服務和住宿狀況
stayed here one night out of desperation would not recommend it was dirty and dingy smelled like smoke even though we had a non-smoking room (can't believe smoking is allowed) the same girl that check us in at night was there the next morning. Food was left out in the breakfast area.
於 2023 年 8 月住了 1 晚
Manager 於 2023年8月13日的回應
Hello Kenneth,I understand your concerns and we are deeply sorry for the issues you experienced during your stay. We have noted these issues and will work on fixing them. If you decide to stay with us again, please let me know. We would be happy to turn this experience around.

4/10 欠佳

Benny

不滿:整潔度和住宿狀況
you get what you pay for
Booked the room based on the ratings on this site, but very disappointing. No issues with the check-in, but the room had a very distinct and strong damp odor. Which was bad, but what is inexcusable is a room on the ground floor with a window on the parking lot side which did not lock, and the outside screen was completely torn across the bottom. Not good.
於 2023 年 8 月住了 1 晚
Manager 於 2023年8月10日的回應
Hello Benny, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 優異

Randall

讚好:整潔度、職員與服務、設施服務和住宿狀況
A value for the price.
於 2023 年 7 月住了 3 晚
Manager 於 2023年8月4日的回應
Hello Randall,Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our price and also our value. We hope to see you again to deliver you with a 5 star experience.

2/10 很差

Brendan

不滿:整潔度、職員與服務和住宿狀況
Smelled horrible - smoky and musty, rude staff, and didn't even have a room for me (even with a reservation), forcing me to go looking for an alternate at 10PM after a long day on the road.
於 2023 年 7 月住了 1 晚
Manager 於 2023年8月3日的回應
Hello Brendan, We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.

8/10 不錯

Cliff

於 2023 年 7 月住了 1 晚
Manager 於 2023年8月19日的回應
Hello Cliff,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

4/10 欠佳

Gladys

伴侶同遊
不滿:整潔度和住宿狀況
We just needed a place to crash after hours of driving on our road trip and knew not to expect much. But even then it was surprising how dirty the hallways were, pet hair all over (we knew it was pet friendly and hate that but put up with it for one night), like just not a good impression and made us weary of our room. We had booked a non-smoking room, but it REEKED of smoke. And THEN...I woke up the next morning and noticed some bites on my one leg and immediately was trying not to panic if they were bed bug bites. 😩Apparently they most often bite in a zigzag pattern, which my five bites were like a zigzag. Maybe it was fleas or spider bites but based on the rest of the hotel it wouldn't shock me if some kind of bugs existed. They say its not cleanliness that determines bed bugs, they can happen in the fanciest hotel too, but man if they would at least do a deeper cleaning it would already feel so much more comfortable. I had to wait awhile to check out because no one was at the front desk, which was the only hotel on our road trip where we had that issue. Annoying when time is ticking and you don't want to waste it. Needless to say, if we're ever coming through the area again we would book a different place. Not much selection but I'd rather pay more and not have a smoking room when I booked non-smoking and all these other things. When we got home, we disinfected EVERYTHING, cleaned and vacuumed out our entire car and hoping and praying it wasn't bed bug bites!!
Manager 於 2023年7月22日的回應
Hello Gladys, Thank you for taking the time to write this review and share your experience. We want you to know that your feedback and description of your experience at our hotel are of the utmost importance to us. We appreciate the time you took to share your concerns, and we hope you will give us the opportunity to serve you in the future better.

10/10 優異

Cheyenne

讚好:整潔度、職員與服務和住宿狀況
Friendly helpful staff, would definitely stay again.
於 2023 年 7 月住了 2 晚
Manager 於 2023年7月19日的回應
Hi Cheyenne,It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. We are thrilled to have met your expectations with our friendly services and the cleanliness of our guest rooms. Your positive feedback is appreciated, and we hope to impress you again during another visit to the area!

8/10 不錯

Gerald

讚好:整潔度、職員與服務和住宿狀況
The property was very quiet, yet near other more crowded areas. Room was very clean. Vending machines not in use., so had to walk to gas station.
於 2023 年 7 月住了 1 晚
Manager 於 2023年7月19日的回應
Hello Gerald,Thank you for your review and comments regarding our room and your comments about our property. We hope to see you again in the future. Thank you for your valuable business.

10/10 優異

Michael

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 7 月住了 1 晚
Manager 於 2023年7月15日的回應
Hello Michael,It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

6/10 一般

Mary

伴侶同遊
不滿:整潔度和住宿狀況
The property was very run down, the carpet in the room smelled. The bed was excellent for sleeping, the best part of the stay, and it was quite. No effort at all was put into the free breakfast, cold cereal, juice cups, and make your own toast, no protein at all.
於 2023 年 7 月住了 1 晚
Manager 於 2023年7月5日的回應
Hello Mary,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

2/10 很差

Jill

家人同遊
不滿:整潔度和住宿狀況
The ice machine didn’t work the pool was out of order and the breakfast selection was horrible
於 2023 年 7 月住了 2 晚
Manager 於 2023年7月5日的回應
Hello Jill,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

6/10 一般

Deb

伴侶同遊
We were put in a room for handicapped people and neither one are handicapped. Just a basic room.
於 2023 年 6 月住了 2 晚
Manager 於 2023年7月5日的回應
Hello Deb,We appreciate the time you have taken to bring to our attention your feedback with regards to our room. We hope to see you again in the future.

2/10 很差

Sara

於 2023 年 6 月住了 1 晚
Manager 於 2023年7月23日的回應
Hello Sara,It was our privilege to earn your business and we hope to host you again on your next trip.