4/10 很差
Kimberly，Bellevlle
与配偶出行
2025 年 8 月 26 日
满意：住宿条件和设施，清洁度
不满意：服务设施，员工和服务
There wasn't much at all that I'd like except it was clean. When I arrived from my reservations check in they said they had no record of me I showed him my confirmation number and my itinerary number and they said that those were the wrong numbers and that they didn't have any accessible rooms because they had already rented it out when I had reserved an accessible room and would not let me stay in a regular room because I was disabled and there was no safety bars in the shower so we were forced to go find another room at the last minute why we were staying in the other room that night many hours later I received a phone call on my cell phone from the hotel that I booked to begin with wanted to know if I was still showing up for my booking if they had no record of me how'd they get my phone number that was the most miserable weekend I've ever had and it all started with the hotel in faces I'm very disappointed in them and Expedia for having hotels like this on their websites I had never been so miserable ever and the my weekend I would like to also add that since we were forced to find another motel room at the last minute we ended up paying twice as much as what we booked to begin with I think that Expedia should at least refund my money for the second hotel it was $280 for two nights or give me a free motel for a weekend somewhere else sometime in the future I was just so disappointed I've been very careful to make sure I double checked everything The
went downhillhorrible
Kimberly
2025 年 8 月入住 2 晚